Goal Setting and Case Planning in Correctional Settings Paper

Interview and Case Management

Name

Institutional Affiliation

1. Describe the role of interviewing skills in case management assessment.

Interviewing skills play several important roles in the case management assessment. First, interviewing skills enable the interviewer to allow the applicant to develop confidence during the interview. The interviewer should make an interview an active but not a passive process; this can be achieved by the interviewer creating the interviewee a conducive environment free from distractors like noise, being warm to the interviewee as well as having at least some mastery of the applicant's curriculum vitae. Interviewing skill play a role of enabling employers to judge the interviewee's interest, confidence and preparedness to undertake the tasks in the job description (Jerant, et al., 2016). For instance, when the interviewers give the interviewee an opportunity to ask them any question, the interviewers assess the interviewee's interest in the job as well as the ability to make inquiries in case of any challenge in the course of duty. Besides, interviewing skill also enable the interviewers to be strict to the time frame of the interview and avoid prolonging the interview which can make the interviewee lose focus.

2. Determine effective interviewing techniques.

Various interviewing techniques can be applied in the case management to help in ensuring that the applicants are assessed well for qualification to the job. The most important methods include the creation of a conducive environment to the interviewees. This is important because it gives the interviewees a sense of privacy and confidentiality to the information they are giving out, hence reduce their pressure during the interview. Second is the analysis of the interviewee's body language (Jerant et al., 2016). Doing this analysis is essential because it helps in determining whether the information the applicant is giving is correct or not, the confidence of the applicant as well as the interest in the job. The third is avoidance of notes taking. This can be achieved by assigning someone to take notes aside to avoid losing contact with the interviewee and bringing a sense of neglect to the interviewee which may affect his/her performance. Lastly among others is explaining to the interviewee how the interview will run. It is important in organizing and preparing the applicants for the interview.

3. Describe the context in which case management services are delivered today?

In the current society, case management services are offered to patients who receive health care services in a health facility that provides case management services. There are several agencies which champion for case management and step in at a time the patient is not receiving services that are effective to improve the quality of health and hence needs case managers assistance. Care management services can also be offered to the patients who receive care form health facilities in different areas and reside in the area where there is an institution offering case management services (Swensson et al., 2015). For instance, if a patient lives in a particular state and he/she started treatment from a different state before coming back to the current residential area, the patient is given the case management services by the facility at the residential area upon reporting to the facility. Case managers assist the client with services like utility assistance, referring them to the community agencies as well as the application of insurance and gaining medical services access. Therefore, case management services are always available irrespective of whether medical care is provided.

4. What purposes does the interview serve?

Interview serve different purposes to the interviewer or the organization’s management and the interviewee. To the employer, the interview helps in determining whether the applicant can be able to work well and serve the purpose of the job vacancy established by the organization. It enables the employer to assess and evaluate the qualities and competence of the applicant regarding the job to be offered (Cheng, 2014). This way, the employer can obtain a person with the qualification that can match the job description as well as that who can be able to enable the organization to realize its goals. However, the interview is vital to the interviewee because it allows him/her to assess whether his/her qualifications and job ambitions align the offered position. For instance, an applicant may apply for a job with high or low qualification or job ambitions. During the interview, the applicant can assess these factors and determine whether he/she fits the job or not.

5. Describe the roles of the helper and the applicant during the initial meeting.

During the initial meeting, the helper plays a role in ensuring that the applicant understands the qualifications and the requirements of the interview. The helper helps to guide the interviewee on what to expect during the interview. For instance, the helper may go with the applicant through the interview process expectations by guiding the applicant on basics about the interview. The helper may also give the interviewee the handouts to go through about the expectation of the interview (Jansen et al., 2017). Therefore, the crucial role of the helper is to prepare the interviewee to go through the interview process successfully. The applicant’s role during the meeting is to learn and make inquiries about the interview. For instance, the applicant may inquire about the panel of the interviewers to expect during the interview. This meeting helps the applicant to get prepared and equipped to undergo the interview by learning all the expectations and clearing the doubts.

6. List three factors common in interviews?

There are several key factors that employers look at the applicants during the interview in helping to determine the right person to offer the job. Some of these common factors include the applicant’s attitude towards the position, the proficiency of the applicant in the work area, the personal written and oral communication skills, interpersonal skills, flexibility, confidence, and self-motivation (Cheng, 2014). These factors are essential to the employer because they help in evaluating the applicant’s competence in the job to be offered. For instance, determination of the applicant’s attitude contributes to determining whether the person will perform tasks and duties assigned with passion or not. Proficiency in the work area helps to determine whether the quality of work of the applicant will be high according to the expectations when employed. Every employer wants to hire a person who can improve the performance of the organization; therefore, critical consideration of these factors during the applicant’s evaluation during the interview is vital.

7. Why are intake interviews and mental status examinations structured interviews?

The intake and mental status examination interviews are structured to ensure that each interviewee is interviewed with the same questions aligned or arranged in the same order. The importance of doing this is to ensure that the interview in standardized and no interviewee gets an advantage over the other. The questions are set in advance, and the common structure is used to ensure that every interviewee is asked the same or similar problems in the same order. This type of interview aims to see that all the aspects of the interview are covered in each meeting (Kallio et al., 2016). For instance, the mental status examination has a variety of areas to be assessed to determine various aspects of the mental condition. When a non-structured pattern is used, the interviewer may forget some of the areas to be examined. The difference of structured interview and the non-structured comes whereby the non-structured do not have specific areas to be covered in each meeting while the structured has.

8. Why are there times when case managers have to perform multiple roles?

Case managers at times need to perform multiple roles due to various reasons including inadequacy of the staff, the complexity of the task, as well as increased needs of the clients. Case managers act as the intermediaries between the healthcare institutions, the physicians and the patients by providing the patients and their respective families advocacy support, referral services, accurate healthcare information and appropriate treatment plans (Swensson et al., 2015). When these tasks increase, and there are limited case managers, the available case manager is tasked to perform a number of those tasks to ensure that each patient and family is attended and satisfied with the services. At times, the functions may be challenging and complex to the newly employed case manager, in that case, the highly qualified and experienced case manager takes the role of attending to all those cases. The case managers have the responsibility of ensuring that case management services are always provided irrespective of whether healthcare attendance is present or not.

9. What are the challenges in case management that require organizational abilities?

The main challenges affecting the case management currently requiring organizational abilities include the cost of adopting it. Case management needs the organization to spend more resources on training and employing the case managers to provide the case management services, which is a challenge for many organizations. The other problem is the lack of proper understanding of the roles played by the case manager in improving the organization's performance (Ranaweera et al., 2017). Many organizations do not recognize the case manager roles and therefore do not see the need for spending resources to employ the case managers in the organization. For instance, the organizations believe that the link between the patients and the physicians as well as the health care system is already well, therefore, there is no need of looking for the intermediaries. When there is such negative attitude in the healthcare organizations concerning the case management roles, it becomes a challenge to employ the services.

References

Cheng, K. W. (2014). A study on applying focus group interview on education. Reading Improvement, 51(4), 381-385.

Jansen, B. D. W., Brazil, K., Passmore, P., Buchanan, H., Maxwell, D., McIlfatrick, S. J., ... & Parsons, C. (2017). Exploring healthcare assistants’ role and experience in pain assessment and management for people with advanced dementia towards the end of life: a qualitative study. BMC palliative care, 16(1), 6.

Jerant, A., Kravitz, R. L., Tancredi, D., Paterniti, D. A., White, L., Baker-Nauman, L., ... & Franks, P. (2016). Training primary care physicians to employ self-efficacy-enhancing interviewing techniques: the randomized controlled trial of a standardized patient intervention. Journal of general internal medicine, 31(7), 716-722.

Kallio, H., Pietilä, A. M., Johnson, M., & Kangasniemi, M. (2016). Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide. Journal of advanced nursing, 72(12), 2954-2965.

Ranaweera, A. D., Danansuriya, M. N., Pahalagedera, K., Gunasekera, W. K. T., Dharmawardena, P., Mak, K. W., ... & Herath, H. D. (2017). Diagnostic challenges and case management of the first imported case of Plasmodium knowlesi in Sri Lanka. Malaria Journal, 16(1), 126.

Swensson, J., Tahir, B., Steele, J., & Gunderman, R. (2015). When Quality Improvement Fails: A Case Study. Academic Radiology, 22(2), 256-258.