hmgt 372 Raising Organizational Awareness

Interview Questions for Assignment #3

· Hello, my name is [insert your name] and this interview is being conducted for____MY HMGT 372 CLASS____________. The findings from this interview may be used in a paper as a background to training for employees in a health care setting on the topic of [FALSE CREDENTIALING OF HEALTHCARE PERSONNEL].

· I am here today with [insert name of your interviewee], who serves a management role in [ DIRECTOR OF HEALTHCARE AND EQUITY FOR KAISER PERMANENTE

· Thanks for allowing me to interview you.

· Please tell us about your current position as it relates to [legal or ethical topic of the paper]. IN MY POSITION, I WAS HIRED TO BRIDGE THE GAP IN DISPARITIES LIKE IMPOVERISHED NEIGHBOURHOODS, MAKING SURE PATIENTS RECEIVE QUALITY CARE AND REMOVING BARRIERS. WHEN IT COMES TO THE ETHICAL ASPECT, WE WANT TO MAKE SURE PEOPLE ARE TREATED FAIRLY AND CARED FOR APPROPRIATELY. THIS ALSO INCLUDES DISEASE PREVENTION.

· What are your responsibilities specific to this topic? 

IN MY ROLE I AM LIKE A GATE KEEPER FROM PEOPLE COMING INTO THE HCO SETTING, THERE ARE VACANCIES IN DIFFERENT PART OF MY DEPARTMENT LIKE THE NURSES, ANETHESIOLOGIST, SURGEONS, SCHEDULERS AND CLERKS, I AM A GATE KEEPER TO CHECK THAT THEIR CREDENTIALS ARE UP TO DATE. THERE IS A LOT THAT GOES INTO THE BACKGROUND FROM THE DAY THEY SUMBIT THEIR RESUME TO THE DAY THEY ARE EMPLOYED.

· How many individuals do you supervise and what procedures, electronic systems, and care processes are in place related to compliance with this law or standard?

UNDER MY CARE, I HAVE OVER 125 STAFF MEMBERS THAT CUT ACROSS DIFFERENT DEPARTMENTS.; WHEN A PERSON APPLIES FOR A JOB, SEVERAL GUIDELINES AND DOCUMENTS NEED TO BE CHECKED. FOR EXAMPLE: WHEN A NURSE APPLIES FOR A POSITION, WE CHECK THE BOARD OF NURSING DATABASE TO VERIFY THE NURSING CREDENTIALS and licensure, AND IF YOU HAVE OTHER CERTIFICATIONS WE HAVE A DATABASE TO CHECK THAT. DURING THE INTERVIEW, WE USE WHAT YOU SAY TO VERIFY YOUR KNOWLEDGE AND SKILLS CHECK, WHICH TAKES UP TO 3 MONTHS TO VERIFY YOUR SKILLS ACCURATELY.

· What specific federal and state laws are you responsible for in order to carry out this responsibility?

CREDENTIALING IS REGULATED, ESPECIALLY WITH LICENSED HEALTHCARE STAFF.YOU CAN NOT TAKE CARE OF A PATIENT IN HEALTHCARE WITHOUT A CERTIFICATE OF LICENSE TO BACK YOU UP. THERE ARE SEVERAL( COMAS MANDATORY REGULATIONS- REGULATION FOR HEALTHCARE STAFFING ) FOR THE HEALTHCARE STAFF, WHICH OUR FIRST CHECK TO SEE IF AN HEALTHCARE PERSON IS TRULY CERTIFIED.

· What are the consequences of an employee not complying with these critical responsibilities? 

· THE FIRST STEP IS LOSING YOUR LICENSE, FACING JAIL TIME, NO ONE WILL EMPLOY YOU; ALSO YOU WILL BE BLACKBALLED

IT IS A VERY SERIOUS OFFENSE; IF YOU CLAIM TO HAVE A CERTIFICATE OR YOU SLIP THROUGH THE CRACK, THE DAY THEY FIND OUT, THERE IS A CRIMINAL CONSEQUENCE INVOLVED. DOCUMENT FALSIFICATION IS NOT A JOKE BECAUSE YOU ARE MESSING WITH PATIENTS ' LIFE.

EXAMPLE

I HEARD OF A NURSING SCHOOL WHERE PEOPLE GO TO FOR SHORTCUTS AND ALSO DO NOT GO THROUGH THE APPROPRIATE CLINICAL CLASSES. Yet, THEY GRADUATE AND GET INTO THE HEALTHCARE SYSTEMS WITHOUT GETTING CAUGHT; WHAT ARE THE GUIDELINES AND CHECKS SET IN PLACE? TO FISH THESE PEOPLE OUT.

THERE ARE ACCREDITED NURSING SCHOOLS AND SOME THAT ARE NOT. SO WHEN YOU WANT TO HIRE, YOU WILL WANT TO GO TO THE SYSTEM TO VERIFY THE PERSON ATTENDED A VERIFIED SCHOOL OF NURSING. EVERY HEALTHCARE PERSONNEL MUST ATTEND A VERIFIED ABD ACCREDITED SCHOOL RECOGNIZED BY THE BOARDS OF LICENSURE. THESE ACCREDITED SCHOOLS WILL VERIFY YOU WENT THROUGH A RIGOROUS TRAINING.

· What takes place with the employee and what happens with the organization if the law is violated?

IF THE LAW IS VIOLATED, THE PERSON IS NOT RETAINED AND HANDED OVER TO THE LAW ENFORCEMENT, AND ALSO, WE USE IT AS A TEACHING SESSION TO ENLIGHTEN OUR HEALTHCARE STAFF ABOUT THE CONSEQUENCES WHEN THEY ARE CAUGHT WITH UNVERIFIABLE CERTIFICATES.

· Are certain electronic, auditing, monitoring systems in place to check on your unit's compliance with this law? 

CJIS(CRIMINAL JUSTICE INFORMATION SYSTEMS) IS A DATABASE WHERE WE RUN OUR HEALTHCARE STAFF LICENSURE TO PULL INFORMATION OF OUR STAFF AND MAKE SURE THEY ARE COMPLIANT WITH THE REGULATION. WE HAVE PEOPLE WHO COME FROM FOREIGN COUNTRIES WITH THEIR CERTIFICATES, AND WE HAVE A WAY TO CHECK. ALSO IT IS EXPECTED WHEN YOU COME WITH A FOREIGN CERTIFICATE, YOU ARE EXPECTED TO HAVE GONE TO SOME SCHOOL WITHIN THE SYSTEM OR OBTAIN THE REQUIRED LICENSE. IT IS NOT UNUSUAL FOR AMERICA TO BRING IN NURSES FROM GUAM AND THE PHILIPINES. YOU MIGHT HAVE A CERTIFICATE, BUT THE CERTIFICATE SUCH PERSON HAS WOULD HAVE BEEN MATCHED TO THE REQUIRED LICENCES NEEDED TO WORK IN THE UNITED STATES. AND YES, THERE IS A RELATIONSHIP BETWEEN THEIR PROGRAM AND THE UNITED STATES, BUT THERE IS STILL A CHECK AND BALANCE WHEN IT COMES TO VERIFYING, AND AS OPERATIONAL MANAGER, I HAVE TO BE CONSISTENT WITH MY VERIFICATION OF LICENCES.

· How do you keep current on the laws, new regulations, and Standard Operating Procedures (SOPS) related to [the topic of your paper topic]?

WE HAVE A CREDENTIALING DEPARTMENT THAT SENDS UPDATED INFORMATION REGARDING WORK. FOR EXAMPLE, LPNS COULD WORK IN THE HOSPITAL WHEN THERE WAS A SHORTAGE. SINCE THEN, THERE HAS BEEN REGULATION RESTRICTING THEM TO CERTAIN HEALTHCARE SETTINGS SUCH AS ASSISTED LIVING AND NURSING HOMES, BUT NOT SO MUCH IN THE HOSPITAL IN THESE DAYS BECAUSE THE HOSPITAL WILL WANT TO BE ABLE TO VOUCH FOR THEIR STAFF. So THEY ARE RESTRICTED TO SOME DUTIES DUE TO REGULATION AND THIS REGULATIONS ARE REVIEWED FROM TIME TO KEEP MY DEPARTMENT ABREAST OF NEW GUIDELINES IN REGARDS TO LICENSES AND CERTIFICATES.

· How do you you're your employees up-to-date and compliant on this topic?

MOST HEALTHCARE SYSTEMS GO BY DATE OF BIRTH; THAT IS WHAT WE CHECK TO KNOW WHOSE LICENSES ARE ABOUT TO EXPIRE. FURTHERMORE, A MESSAGE IS SENT OUT TO EACH STAFF TO REMIND THEM TO RECERTIFICATE, AND IF IT IS NOT DONE, THE STAFF IS SUSPENDED WITHOUT PAY UNTIL IT IS DONE AND THERE IS PROOF.

WE ALSO CONDUCT AN ANNUAL COMPETENCY AND SKILLS LAB. IT IS LIKE A SKILLS LAB, AND IT IS NOT JUST SKILLS; IT INVOLVES OTHER COMPLIANCE SUCH AS BLOOD-BORNE PATHOGENS, CPR, COMPLIANCE WITH WORKING THROUGH AN EMERGENCY ETC, SO STAFF CHECK-UP WHEN THEY COMPLETE IT

are there specifice credentialling institution your organization uses to check their employees credentials

THERE IS AN INTERACTION BETWEEN DEPARTMENTS; BEFORE A CANDIDATE GETS TO THE HR LEVEL, WE HAVE A RECRUITING AGENCY THAT DOES THE SCREENING BEFORE CROSSING TO THE HUMAN RESOURCES DEPARTMENT DOES THE THE INTERVIEW, AND THEN TO THE CERTIFICATE AND LICENCES SCREENING DEPARTMENT.

· Thank you're your time and for sharing your expertise.

· You have been most helpful.