Revisions are needed on the paper I submitted for school. I have uploaded a file titled default.pdf which explains. Any section that scored less than a 3 needs to be revised. Please read teachers comments. Aspects B3, B5, C2 - C2f, D1 and D2 require addre

INTE1208-Lecture11.ppt

Home >Business & Finance homework help >Management homework help >Revisions are needed on the paper I submitted for school. I have uploaded a file titled default.pdf which explains. Any section that scored less than a 3 needs to be revised. Please read teachers comments. Aspects B3, B5, C2 - C2f, D1 and D2 require addre

E-PROCUREMENT
INTE 1208

Dr Alka Nand

Sem 1, 2016

Course Lecturer

Dr. Alka A Nand

Subject coordinator and lecturer

School of Business IT and Logistics

RMIT University

Building 80, Level 7, Room 47

445 Swanston Street

Telephone: 9925 1522

Email : [email protected]

Consult: Email for appointment

Course Structure

Text book (also see image)
Breakdown (Individual & Group)
Assignments and Presentation

Case study tips

Belbin exercise
Attendance
Lectures
Group formation last 10 minutes

Text Book

Chaffey, D. (2014). Digital Business and E-Commerce Management (6th Ed.), Pearson Education, England.
ADVICE RE: TEXTBOOK
Other editions also acceptable

2. Breakdown of Assignments
*explained in detail in next 4 slides

Assessment Task	Group	Hard copy or Electronic	Due	Weighting
Case Study	Group	Electronic	Week 7	30%
Group Presentation (15 mins followed by 5 mins Q&A)	Group	In-class	Week 11-12	15%
In class short test Take home exam	Individual	Electronic	Week 5 Week 13	15% 40%

Assessment - Individual

Assessment Details:

Assessment 1: Worth 15% of the course marks – In class multiple choice and short answer test. Due date: Week 5 (Week Beginning 4 April). Students will be given a ninety minute multiple choice and short answer test assessing their knowledge and understanding of the concepts discussed throughout the first four weeks of the course.

Assessment 3: Worth 40% of the course marks - Take home exam. Distributed 1pm 27/05/2016 - Due 11:59pm 10/06/2016. This is a take home written paper, testing you on the e-Procurement and Supply Chain Technologies issues discussed each week in class and based on both readings given in class and the list of references above.

Assessment - Group

Assessment 2 (a): Worth 30% of the course marks - Technology Case Study. Due date: Week 7 (Monday 18 April 11:59pm). Students will work in groups (maximum 4 members) to develop a ‘Technology Case Study’ for business organisations and suppliers that have implemented or are implementing a technology to assist in global e-Business. The guide aims to assist organisations in progressing e-Business by providing practical assistance, guidance and support.

Assessment 2 (b): Worth 15% of the course marks - Technology Case Study presentation. Due date: Week 11 & 12 (Week beginning 16 and 23 May respectively). Students in their groups will present their ‘Technology Case Study’ key findings.

Case study details

Assessment 2 (a): Worth 30% of the course marks - Technology Case Study. Due date: Week 7 (Monday 18 April 11:59pm). Students will work in groups (maximum 4 members) to develop a ‘Technology Case Study’ for business organisations and suppliers that have implemented or are implementing a technology to assist in global e-Business. The guide aims to assist organisations in progressing e-Business by providing practical assistance, guidance and support. (Word count: 3000)

In their groups, students are to develop a detailed case study covering the points mentioned below.

A brief description of the background of the company selected on their core product/service, customers, market outlook etc. as well as an illustration of the company’s core product/service supply chain network and the role that purchasing plays in their general operations.
Next highlight some of the challenges that the company is facing or has faced in the last 5 years with respect to procurement practices and discuss in detail the technologies implemented or being implemented.
Critically discuss their motivations for implementing this technology and benefits achieved.
What were some of the drawbacks, challenges and risks faced with respect to implementing the select technology?
Students are to ensure that their case study critically examines procurement and technology implementation practices in a particular organization using/illustrating concepts covered in class. Organisation selected can be local or overseas based.
Some examples of technology implementation include: RFID, barcoding, EDI, ERP, CRP, advanced payment systems etc. There are numerous industries such as grocery, airline, healthcare, general manufacturing, freight, banking etc. that have implemented technologies to assist them in operational efficiency and global competitiveness.

Note:

It is important that students form their groups in Week1 and finalise the company and technology being implemented. At the end of week 2, group leaders are to email the coordinator the following: company selected, technology being examined, methodology, timeline for case study and presentation compilation, group members and activities allocated. Every week from this point on, you are to email the coordinator an update on what you have accomplished and difficulties faced. Weekly emails to the coordinator should also be Cc’d to all the group members. My role in all of this is to provide you with feedback and critique to help you develop an excellent case study.

Case study tips

Three core elements of a good case study (C. Dhanaraj)

Source: http://www.youtube.com/watch?v=ttPeM2UYXL0

Reality

Realism is what makes a case effective learning vehicle
Empiricism lends credibility to concepts learner in classrooms

Theory

-an underlying theory is essential for effective teaching

-One company’s actions is not necessarily a guide for practice

Originality

What is new here?

a new concept?
a new context?

Novelty enhances scholarship and links well to your research

E- Procurement – National E-health Transition Authority

Also posted on LMS under assignment details

Assessment 2 (b): Worth 15% of the course marks - Technology Case Study presentation. Due date: Week 11 & 12 (Week beginning 16 and 23 May respectively). Students in their groups will present their ‘Technology Case Study’ key findings.

Please take note of the following points to assist you with preparing your presentations:
Presentations are 15 mins followed by a 5 min Q/A (total time per group is 20 mins)
Each member must participate
Slides are to be brief and used as a cue
Feel free to be creative
Peer marking will be practiced to ensure fairness
Expectation: A brief on the company followed by brief findings of the technology implemented, motivation, benefits, drawbacks, risks etc

Points 3-7

Assignments and Presentation – Refer to Assignment Details plus course guide
Belbin exercise
Attendance – compulsory for your maximum benefit

Lectures
Monday 17.30 20.30 Room: 08 09 043
Thursday 17.30 20.30 Room: 70 03 11

Presentation

Group based (max 4 members)

Case study development

Company selection for case study

Ongoing task and presentation in week 11 and 12

Required (snapshot of your case assignment)

critical analysis of organisation's e-procurement practices

Incorporation of theory, models and frameworks where necessary

Aligned with specific chapters of the text

Course guide and assignment details to be noted

To be done in 15 minutes (synergy, cohesive, entertaining, exciting, recall etc) plus 5 min Q and A

Belbin exercise

Each week (Friday evening starting week 2), team leaders are to email the lecturer a one page minute document (Cc all other team players) containing the following items:

Current status of the case study

Questions investigated so far

Approaches undertaken

Meetings held with group members

Expectations and roles and responsibilities of members

Difficulties encountered

Advice sought

My role in all of this!

Attendance

Is compulsory
Materials – LMS
In class discussions

Proposed structure:

Evening classes

Start 5.30pm

Break 7pm-7.20pm

Start 7.20-8.20pm

Wrap up- last 10 minutes

Lectures and various activities

See LMS materials and announcements

Capability Development

At the conclusion of this course, you will develop the following

capabilities:

Ability to apply the knowledge and skills obtained to study further concepts in eProcurement, eMarkets, SCM and business;
Ability to communicate and interpret ideas related to the principles of eProcurement in a business environment;
Ability to critically analyse business practices and processes, incorporating the Internet into business practices;
Ability to expand analytical knowledge of the global business IT environment; &
Ability to recognise the changing needs of customers and the resulting impact on resources.

INTE1208 - eProcurement and Supply Chain Technologies

Learning Outcomes

At the end of this course, you will:

Possess a general understanding of the development and nature of B2B eBusiness;
Understand the enabling infrastructure and its applications in B2B exchanges;
Understand eProcurement and other strategic opportunities made possible by B2B eBusiness;
Grasp the role of intermediaries such as net market makers, in eProcurement;
Understand the eBusiness environment, change management issues, human resource, technological and organisational issues pertinent to B2B eBusiness;
Possess an understanding of the role of supply chain management and the importance of forward and reverse logistics in eBusiness.

INTE1208 - eProcurement and Supply Chain Technologies

Unit Topics

Week	Week Beginning	Topic
Week 01	29/02/2016	Introduction to the course and assessment Introduction to B2B e-Business Chapter 1
Week 02	07/03/2016	e-Business Infrastructure and B2B e-Marketplaces Chapter 2-3
Week 03	14/03/2016	Introduction to Supply Chain Management Chapter 6
Week 04	21/03/2016 28/04/2016	e-Procurement 1 Chapter 7 – E-procurement
23-30 March Mid-Semester Break
Week 05	04/04/2016	Recap session Assessment One - Multiple-choice and Short Answer Test
Week 06	11/04/2016	e-Procurement 2 Chapter 9 – Customer Relationship Management
Week 07	18/04/2016	Bar-coding and RFID (Guest Speaker from GS1 Australia) Refer to Chap 6 Assessment Two (a) Due: Technology Case Study
Week 08	25/04/2016	An understanding of EDI and VMI technologies (Poster exercise using a series of journal articles)
Week 09	02/05/2016	Knowledge Management and Big Data benefits Chapter 10
Week 10	09/05/2016	e-Environment and Future of Procurement
Week 11	16/05/2016	Assessment Two (b): Technology Presentation
Week 12	23/05/2016	Assessment Two (b): Technology Presentation
		Assessment Three distributed 1pm 27/05/2016 - due 11:59pm 10/06/2016

Introduction

With the person next to you:
What is their name?
What was their latest purchase?
How was this purchase made?

INTE1208 - eProcurement and Supply Chain Technologies

Topic 1

Introduction to eCommerce and eBusiness

INTE1208 - eProcurement and Supply Chain Technologies

This Lecture

A GENERAL OVERVIEW
Why am I studying eCommerce/eBusiness?
What is eCommerce?
The Development of eCommerce
Fundamentals
Some Definitions
Electronic Commerce Terms
The Dimensions of eCommerce
Supply Chain Management
Business Models
Electronic Markets
Electronic Exchanges
Inter-organisational Information Systems
Electronic Data Interchange (EDI)
The Internet and the World Wide Web
Trends and Expectations

INTE1208 - eProcurement and Supply Chain Technologies

Objectives

At the completion of this topic you should be able to:

Define electronic commerce and electronic business

Differentiate eCommerce and eBusiness

Describe the various categories of eBusiness.

Describe and discuss the content and framework of eBusiness.

Describe the major types of eBusiness transactions.

Describe the digital revolution as a driver of eBusiness.

Describe the business environment as a driver of eBusiness.

Describe the benefits of eBusiness to organizations, consumers, and society.

Describe the limitations of eBusiness.

Describe the contribution of eBusiness to organizations responding to environmental pressures.

INTE1208 - eProcurement and Supply Chain Technologies

Managerial Issues

Is it real?

Why is B2B e-commerce so attractive?

There are so many eBusiness failures—how can one avoid them?

How do we transform our organization into a digital one?

How should we evaluate the magnitude of business pressures and technological advancement?

What should be my company’s strategy toward eBusiness?

What are the top challenges of eBusiness?

INTE1208 - eProcurement and Supply Chain Technologies

Why am I studying eCommerce/eBusiness?

Real business issues:
Increasing competition
Customer loyalty
Reducing product lifecycle
Increased demand volatility
The current inventory-centric approach is not working…
…A demand-driven strategy is required:
Ability to respond to constantly changing customer expectations; adapt production/distribution continuously to demand; connect entire supply chain in real time.
A major challenge companies face over the next five years

INTE1208 - eProcurement and Supply Chain Technologies

Why am I studying eCommerce/eBusiness?

Success requires work process transformation as well as technology transformation.
Information flows need to be open, free, standards-based and in context.
Overall costs must continue to decrease (technological advancements and development http://www.mooreslaw.org/ , increasing competition, infrastructure development, ease of doing businesses etc.).

INTE1208 - eProcurement and Supply Chain Technologies

Interesting Australian Grocery Industry numbers

Revenue $88.1bn
Mature industry
Market Share
Woolworths Ltd 40.2% (Woolworths, Safeway, Thomas Dux) (Est 1924, 872 stores)
Wesfarmers Limited 33.5% (Coles, Bi-Lo) (Est 1914, 762 stores)
Metcash Limited 9.0% (IGA, Supa IGA) (1400 stores)
ALDI Stores Supermarkets Pty Ltd 8.1% (Est 2001, >300 stores)
Costco 1.2% (Est 2009, 7 stores)
Recent consumer trends – Switch to Private labels, organic products popular and lower in price, bulk buys (Costco), new shopping experience, variety and offer, online purchases (more investment in technology by supermarkets)
Future – disposable income, family size, time conscious shoppers
(Ibis, 2015)

Cannot afford to have breakdowns in their supply chain - communication or deliveries

INTE1208 - eProcurement and Supply Chain Technologies

eBusiness opportunities

Reach
Over 1 billion users globally
Connect to millions of products
Richness
Detailed product information on 20 billion + pages indexed by Google. Blogs, videos, feeds…
Personalized messages for users
Affiliation
Partnerships are key in the networked economy

INTE1208 - eProcurement and Supply Chain Technologies

What is eCommerce?

Does eCommerce = Internet/Web?

eCommerce is more than just the Internet

eCommerce, put simply, is doing business using electronic means of communication

The primary focus of this course is the use of eCommerce in business–to-business (B2B) relationships — a major use of eCommerce that often goes unseen.

INTE1208 - eProcurement and Supply Chain Technologies

Electronic Commerce:
Definitions and Concepts

Electronic Commerce (EC)

The process of buying, selling, or exchanging products, services, or information via computer networks

Examples:
Buying books online (transactional)
Selecting a car online (informational)
Interacting with brand online (relationship building/experiential)
Asking a customer service query

INTE1208 - eProcurement and Supply Chain Technologies

Electronic Business:
Definitions and Concepts

Electronic Business (eBusiness)

A broader definition of electronic commerce that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization

Examples:
Purchasing from suppliers (e-procurement)
A company intranet
Supplying partners with information through an extranet

INTE1208 - eProcurement and Supply Chain Technologies

Three definitions of the relationship between e-commerce and e-business

INTE1208 - eProcurement and Supply Chain Technologies

E-business is…

An organisation using electronic media to ONLY sell direct to its customers

An organisation using electronic media to ONLY purchase from its suppliers

The use of electronic communications for all business processes

None of the above

INTE1208 - eProcurement and Supply Chain Technologies

E-commerce is…

Any electronically mediated transaction between an organisation and its stakeholders

An organisation using electronic media to ONLY purchase from its suppliers

An organisation using electronic media to ONLY sell direct to its customers

None of the above

INTE1208 - eProcurement and Supply Chain Technologies

A Framework for eBusiness Applications

Business

Consumer

Government

Business

Government

phone, e-mail, fax, e-forms, EDI

phone, e-mail, fax,

e-forms, smart cards

phone, e-mail,

fax, e-forms

phone, e-mail,

fax, e-forms

smart cards

phone, e-mail, EDI, e-forms, fax, smart cards, barcodes

purchasing/tendering

Consumer

INTE1208 - eProcurement and Supply Chain Technologies

Electronic Business:
Definitions and Concepts

eBusiness organizations Class Examples

brick-and-mortar organizations

Old-economy organizations (corporations) that perform most of their business off-line, selling physical products by means of physical agents

virtual (pure-play) organizations

Organizations that conduct their business activities solely online

click-and-mortar (click-and-brick) organizations

Organizations that conduct some e-commerce activities, but do their primary business in the physical world

INTE1208 - eProcurement and Supply Chain Technologies

Electronic Business:
Definitions and Concepts

Where eBusiness is conducted

electronic market (e-marketplace)

An online marketplace where buyers and sellers meet to exchange goods, services, money, or information

interorganizational information systems (IOSs)

Communications system that allows routine transaction processing and information flow between two or more organizations

intraorganizational information systems

Communication systems that enable e-commerce activities to go on within individual organizations

INTE1208 - eProcurement and Supply Chain Technologies

B2B and B2C characteristics

Characteristic	B2C	B2B
Proportion of adopters with access	Low to medium	High to very high
Complexity of buying decisions	Relatively simple – individual and influencers	More complex – buying process involves users, specifiers, buyers, etc.
Channel	Relatively simple – direct or from retailer	More complex, direct or via wholesaler, agent or distributor
Purchasing characteristics	Low value, high volume or high value, low volume. May be high involvement	Similar volume/value. May be high Involvement. Repeat orders (rebuys) more common
Product characteristic	Often standardized items	Standardized items or bespoke for Sale

INTE1208 - eProcurement and Supply Chain Technologies

Buy-side vs Sell-side eBusiness

Buy-side eBusiness refers to transactions to procure resources needed by an organization from its suppliers.
Sell-side eBusiness refers to transactions involved with selling products to an organization’s customers.
An eBusiness transaction between organizations can be considered from two perspectives: sell-side from the perspective of the selling organization and buy-side from the perspective of the buying organization.

INTE1208 - eProcurement and Supply Chain Technologies

Figure 1.2 The distinction between buy-side and sell-side e-commerce

INTE1208 - eProcurement and Supply Chain Technologies

Fundamentals: Supply Chain Management

The coordination of all supply activities of an organization from its suppliers and partners to its customers.

INTE1208 - eProcurement and Supply Chain Technologies

Fundamentals – Electronic Data Interchange (EDI)

Electronic Data Interchange (EDI) is the application-to-application exchange of business documents via computers is a standard electronic messaging format, where companies engaged in EDI (trading partners) transmit ‘electronic versions’ of purchase orders, invoices and payments rather than use of (snail) mail or fax.

INTE1208 - eProcurement and Supply Chain Technologies

Fundamentals – Electronic Data Interchange (EDI)

Computer

Application

(eg MRP II)

Company A (Customer)

Company B (Supplier)

Network

(eg VAN or Internet)

EDI

Software

Computer

Application

(eg order

processing)

EDI

Software

File Format 1

Standardised

Format

File Format 2

INTE1208 - eProcurement and Supply Chain Technologies

The most common used online service in most countries is…

Legally streaming movies

Reading books

Booking tickets online

E-mail

INTE1208 - eProcurement and Supply Chain Technologies

An example of a communications benefit from creating an e-commerce website:

Lower paper costs needed for marketing and fewer staff needed in contact centre

More rapid response to customer enquiries

Tracking of number of customers using different parts of site

None of the above

INTE1208 - eProcurement and Supply Chain Technologies

The impact of Internet on business

Andy Grove, Chairman of Intel, one of the early adopters of e-commerce, has made a meteorological analogy with the Internet. He says:
Is the Internet a typhoon force, a ten times force, or is it a bit of wind? Or is it a force that fundamentally alters our business?

INTE1208 - eProcurement and Supply Chain Technologies

Business Environment Drives eBusiness

Reductions in Cycle Time and Time-to-Market

Shortening the time it takes for a business to complete a productive activity from its beginning to end

Empowerment of Employees

EC allows the decentralization of decision making and authority via empowerment and distributed systems, but simultaneously supports a centralized control

Supply Chain Improvements

EC can help reduce supply chain delays, reduce inventories, and eliminate other inefficiencies

INTE1208 - eProcurement and Supply Chain Technologies

Business Environment Drives eBusiness

Mass Customization: Make-to-Order in Large Quantities

Production of large quantities of customized items

Intrabusiness: From Sales Force Automation to Inventory Control / Knowledge Management (KM)

The process of creating or capturing knowledge, storing and protecting it, updating and maintaining it, and using it

INTE1208 - eProcurement and Supply Chain Technologies

The Internet’s impact on you

How many of you have purchased something on the Internet in the last 6 months?
How many times have you used the Internet as an information source, before buying offline?

INTE1208 - eProcurement and Supply Chain Technologies

Popularity of online purchases

Source: The Internet Monitor, BMRB, November (www.bmrb.co.uk)

INTE1208 - eProcurement and Supply Chain Technologies

Benefits of eBusiness

Global Reach
Cost Reduction
Supply Chain Improvements
Extended Hours
Customization
New Business Models
Vendors’ Specialization
Rapid Time-to-Market

Lower Communication Costs
Efficient Procurement
Improved Customer Relations
Up-to-Date Company Material
No City Business Permits and Fees
Other Benefits

Benefits to Organizations

INTE1208 - eProcurement and Supply Chain Technologies

Benefits of eBusiness

Ubiquity
More Products and Services
Customized Products and Services
Cheaper Products and Services

Instant Delivery
Information Availability
Participation in Auctions
Electronic Communities
No Sales Tax

Benefits to Consumers

INTE1208 - eProcurement and Supply Chain Technologies

Benefits of eBusiness

Benefits to Society
Telecommuting
Higher Standard of Living
Homeland Security
Hope for the Poor
Availability of Public Services

INTE1208 - eProcurement and Supply Chain Technologies

Drivers for eBusiness

Figure 1.6 Attitudes to benefits of online technologies

INTE1208 - eProcurement and Supply Chain Technologies

Barriers to development of online technologies

INTE1208 - eProcurement and Supply Chain Technologies

Which is the greatest value of global e-commerce transactions?

Business-to-consumer

Business-to-business

Consumer-to-business

Consumer-to-consumer

None of the above

INTE1208 - eProcurement and Supply Chain Technologies

Trends and Expectations

Trends fuelling eBusiness:

Combination of computers and networking
Increased digitising of text, graphics, audio, video
Advances in data compression, security
Popularity of the Web
Deregulation of telecommunications industries
Globalisation of marketplaces, competitive forces
Virtualisation of businesses, communities
Breaking down physical boundaries

INTE1208 - eProcurement and Supply Chain Technologies

Summary

Definition of eBusiness and description of its various categories.

The content and framework of eBusiness.

The major types of eBusiness transactions.

The role of the digital revolution.

The role of the business environment as an eBusiness driver.

The major eBusiness business models.

Benefits of eBusiness to organizations, consumers, and society.

Limitations of eBusiness.

Contribution to organizations responding to environmental changes.

INTE1208 - eProcurement and Supply Chain Technologies

Prepare in class LAST 10 MINS

• Introductions, exchange of emails and phone details etc.

• Groups to be finalised (Rule: Max 4 members from various backgrounds to ensure balance)

• Company case to be selected

• Each member to be allocated a task

• A one page minute to be submitted at the end of week 2 to the coordinator on the following: Group name and ID, Cases selected (brief description), Motivation, Method for data collection, Timeline for results and write-up, activity allocation

INTE1208 - eProcurement and Supply Chain Technologies