Project 4: Develop the Training and Operations Plan

Project 4: Develop the Training and Operations Plan

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Once again, the leadership at BallotOnline is pleased with the steps you have taken to move the organization's services to the cloud. Your latest effort, a runbook that describes the backups and archiving process within the cloud, has been approved by the executives. Sophia and the other leaders have given you the go-ahead to create an operations manual as well as a training presentation for the employees. As the cloud computing architect, you will use your expertise to create internal operation guides and training.

In addition to the training presentation, the final Training and Operations Plan will include two guides:

· an End-User Guide that will leverage the  AWS Service Catalog  and

· an Admin Guide, which will include the runbook you previously created.

As before, the BallotOnline leadership team will evaluate the latest documents and training. Since this is the final project for cloud deployment, you will also include a presentation on the training to be used by the employees, done in Microsoft PowerPoint or a similar presentation program.

There are seven steps in the project, so click on Step 1 to get started. The project will take about three weeks to complete.

Take Note

This project has a hands-on lab. Instructions for the lab are included in the steps of this project. 

Before starting with this project steps remember to answer the following discussion questions in a separate page

Discussion: Cloud User and Admin Training

Now that you have evaluated the AWS Service Catalog and have deployed it, you will discuss the critical elements that are needed to develop a training presentation that will be targeted toward the users of BallotOnline's AWS Service Catalog. You will also discuss the critical elements needed to educate or train the administrators that will be managing the cloud services for BallotOnline. You should ensure that you cover the following areas:

· What should be included in the training for end users?

· What should be included in the training for administrators?

· What are some best practices for IT training?

Step 1: Evaluate the AWS Service Catalog Offering

Login:

https://console.aws.amazon.com/vpc/home?region=us-east-1

[email protected]

AWSinka2021

BallotOnline will be using  AWS Service Catalog  rather than creating its own catalog. Now, explore the AWS Service Catalog offerings and consider whether the service offerings align with BallotOnline's business and user needs.

You will deploy the catalog in the next step.

Step 2: Deploy AWS Service Catalog

In this step, you will deploy the AWS Service Catalog using one cloud service offering of your choice from AWS (you can also choose the backups and archiving service that you deployed in Project 3).

The  Service Catalog Deployment Guide  will help you in deploying the AWS Service Catalog, which can be documented in the  Service Catalog Deployment Report .

When you have completed your deployment of AWS cloud service, move to the next step, in which you will plan a presentation on cloud training.

Step 3: Plan the Cloud Training Presentation

In this step, begin to create a cloud training presentation on how to use the AWS Service Catalog. This will be a high-level overview of what will be in the Admin Guide and User Guide, and it will be used for  employee training on the Cloud Operations Plan.

To ensure that you have the types of main points needed for employee training in your presentation, take some time to discuss cloud user and administrator training, including the use and administration of the AWS service catalog, with your BallotOnline colleagues in Discussion: Cloud User and Admin Training.

In the next step, you will prepare the cloud training.

Step 4: Prepare the Cloud Training

In the previous step, you discussed with your colleagues the AWS Service Catalog and the different elements of cloud user and cloud administrator training. In this step, you will prepare your training presentation for the different elements of cloud user and cloud admin use of the AWS Service Catalog. This presentation will be stored in BallotOnline's knowledge base of information on cloud computing.

Your presentation should include any key information related to cloud use for BallotOnline users as well as administration for the admins.

It should be five to eight slides long. Instead of recording an audio component, include any narration text as notes on each slide so that others will be able to present the slides in the future.

Submit the presentation to the dropbox below for feedback before you submit it again as part of the overall Cloud Operations Plan.

In the next step, you will begin work on the end-user guide.

Step 5: Create BallotOnline's Cloud Operations End-User Guide

Now that the training materials have been created, it is time to work on BallotOnline's Cloud Operations End-User Guide, using the  End-User Guide Template, and the information gleaned from the AWS Service Catalog deployment you performed in the earlier steps.

The Cloud Operations End-User Guide will help employees with their day-to-day cloud services use. The Cloud Operations End-User Guide will also include the description of BallotOnline's cloud service offerings.

For this step, you may use the cloud backups and archiving as the cloud service offering.

When you have finished with the end-user guide, begin working on the admin guide, which you will complete in the next step.

Review

Employee Training on the Cloud Operations Plan

Step 6: Create BallotOnline's Cloud Operations Admin Guide

In this step, you will create BallotOnline's Cloud Operations Admin Guide, using the  Admin Guide Template  and the runbook from Project 3. The Cloud Operations Admin Guide will help the IT administrators with their day-to-day cloud services operations and administration. The Cloud Operations Admin Guide will also include the detailed accounts of BallotOnline's cloud service offerings. For this step, you may use the cloud backups and archiving as the cloud service offering along with the runbook from Project 3.

Once you have created BallotOnline's Cloud Operations Admin Guide, proceed to the final step, in which you submit the final operations plan.

Step 7: Submit the Training Materials and Cloud Operations Plan

In this step, you will create and submit your consolidated Cloud Operations Plan for BallotOnline, which will include the operation plan and training presentation for the employees. It will be a comprehensive set of deliverables that you will give to Sophia, who will then present it to BallotOnline's leadership.

The Cloud Operations Plan will enable you to consolidate all the work completed in previous steps along with some additional elements (scope, executive summary) to create a comprehensive plan for cloud operations for the selected "cloud ready" workloads.

In the dropbox below, submit your final training presentation from Step 4 and use the  Cloud Operations Plan Template  to write your eight- to 10-page Cloud Operations Plan.