Developmental Observation Report

Selected Readings in Quality Control

Fountoulaki, A., Karacapilidis, N., & Manatakis, M. (2011). Augmenting statistical quality

control with machine learning techniques: an overview. International Journal of Business

and Systems Research, 6, 610.

Freeman, K. P., Cook, J. R., & Hooijberg, E. H. (2021). Introduction to statistical quality

control. JAVMA-JOURNAL OF THE AMERICAN VETERINARY MEDICAL

ASSOCIATION, 258(7), 733–739.

Montgomery, D., & Woodall, W. (2008). An Overview of Six Sigma. International

Statistical Review / Revue Internationale De Statistique, 76(3), 329-346. Retrieved

August 17, 2021, from  http://www.jstor.org/stable/27919650

Thangarajoo, Y., & Smith, A. (2015). Lean Thinking: An Overview. Industrial Engineering

and Management, 4(2), 1-5. DOI: 10.4172/2169-0316.1000159

Homework: Using the learnings for this week’s reading assignments and additional

research complete the following:

PHASE 1 - PROCESS IMPROVEMENT

Select a process from an organization you work for or are familiar with. Make sure it’s a process you are able to collect data and process statistics.

Create a flowchart of the current state or as-is process using Microsoft Word, PowerPoint, Vizio, or Excel and evaluate how well your process operated (efficiency and effectiveness) of your process using process improvement techniques.

Next ascertain how the process can be improved based on the results of your evaluation and

define process metrics and measure the current state process. Use process improvement

techniques to improve the process. Create a flow chart of the improved process using Microsoft Word, PowerPoint, Vizio, or Excel.

Use your professional judgment and what you learned this week to ascertain how the future

state process will perform according to your metrics.

Phase 2 – Evaluation

Evaluate your process using either lean concepts to find ways to eliminate waste and improve

the process and/or SQC or Six Sigma to reduce defects or variances in the process

Then complete the following in Excel:

chart and Compute the defined process metrics including process capability and process

variation.

Create and display a control chart for the process.

Analyze the control process metrics using Statistical Quality/Process Control (SQC) methods.

Decide whether the process could benefit from the use of Six Sigma, Lean, or other tools.

(Include all calculation and charts)

Executive Summary

Write a 700-to-850-word executive summary which includes the following:

A brief description of the process based on the flowchart of processes current state

Explain the results of your process evaluation and how the weak points can be

strengthened. Include a description of the process improvement technique(s) used.

Provide a brief description of future state process improvements

Using the metrics chosen to evaluate process current state estimate how you anticipate

the future process will perform

Provide a brief description of your process improvement project to achieve the process

future state

A summary of the Process Evaluation (using either Lean or SQC or Six Sigma)

A summary of the evaluation of the control chart and process metrics based on other tools

A description of the SQC project and recommendations.

Cite references (including some peer reviewed) to support your assignment.

Provide a list of references and format your citations according to APA guidelines.