A3- lean management PowerPoint presentation (Urgent)
War_re
InitalInterviewSRISpecialist-SharkTankPresentation666.pptmCongratulations! You have made it to the initial round of the interview process for the Systems Redesign & Improvement Specialist position.
This initial interview step will involve the use of behavioral simulation. You are asked to prepare and give a presentation on how you would implement an improvement project based on a hypothetical situation.
.
Systems Redesign & Improvement Specialist
The Michael E. DeBakey VA Medical Center
We will conduct a face-to-face video conference. You will discuss your plans for bringing MEDVAMC closer to being a High Reliability Organization (HRO). You may use PowerPoint to organize your presentation, and any supporting documents or data available. This is a pitch – the value of your hypothetical project and your ability to professionally deliver a presentation will be evaluated. The presentation should be 10 minutes long. The panel will cut the presentation off if it reaches 12 minutes.
The Michael E. DeBakey VA Medical Center
This is a face to face video conference
Systems Redesign & Improvement Specialist
One of the essential skills for SR&I Specialists is communication. Without it, failure is inevitable.
Honesty and trustworthiness are also of the utmost importance. SR&I Specialists are assigned critical responsibilities to improve processes, produce deliverables, and manage resources related to materials, money, and human resources. They represent the organization to employees, customers, and stakeholders, and should consider themselves role models in the facility.
SR&I Specialists are responsible for understanding the needs of their customers and proactively responding to them in a timely and efficient manner that meets their expectations. They will establish and maintain effective relationships with their stakeholders and customers, working to gain their trust.
The Michael E. DeBakey VA Medical Center
SR&I Specialist Characteristics:
Systems Redesign & Improvement Specialist
Please be prepared to present a 10-minute pitch
You are free to choose your own PowerPoint template, develop an A3, and/or include any other Lean tools in your pitch, but ensure the panel can visualize everything
The presentation has a time limit of 10 minutes (the panel will cut you off at 12 minutes)
A brief question & answer session will follow the presentation
The content and delivery of the presentation will be scored
The Michael E. DeBakey VA Medical Center
Instructions:
This is a face to face video conference
Systems Redesign & Improvement Specialist
Background
Our facility is on the journey to high reliability. Highly Reliability Organizations rely on mindful organizing – a combination of anticipation of problems and resilience in the face of them – and a set of five principles that support it. The first chapter of the book Managing the Unexpected provides an excellent overview. A briefer overview can be found here. Reference to this content should be included in the pitch.
Safety problems in health care persist because healthcare organization are complex. MEDVAMC is a highly complex medical center with 325 operating inpatient beds and a 141-bed Community Living Center, averaging over 1.4 million outpatient visits.
The Michael E. DeBakey VA Medical Center
Systems Redesign & Improvement Specialist
Hypothetical:
The facility had three safety events involving a patient receiving blood transfusions of the wrong blood type. All three patients died. Two (2) patients received their transfusions on a medicine unit and the other patient received his transfusion on a surgical unit. After a root cause analysis, it was found that transfusion orders for each patient were meant for other patients. Additionally, it was found that in two of the cases there were blood specimen labeling errors.
In the six (6) months before the deaths of these three patients, the facility had received ten (10) patient safety event reports (JPSR) related to blood labeling errors, but all were caught before a patient was harmed. When staff were interviewed about the event, many reported that communication between clinical staff has always been an issue. Several of the physicians interviewed stated that it is not uncommon for the Laboratory to make errors because nothing is ever done to correct them. The Medical Center Director has met with the staff members. They all report feeling really bad that this happened. They believe in the care they provide and only want to do a good job.
The Michael E. DeBakey VA Medical Center
Systems Redesign & Improvement Specialist
Action:
The National Center for Patient Safety has met with senior leadership and advised that improvements are critical for the Medical Center’s ongoing success. The Medical Center Director has requested that Systems Redesign & Improvement review the safety events and the root cause analyses to develop a robust process improvement project that addresses and eliminates the safety issues that lead to patient harm.
The Michael E. DeBakey VA Medical Center
Systems Redesign & Improvement Specialist
Guidance --- The content of you pitch should include the following:
Identify an interdisciplinary team-based improvement project based on the root cause analyses of the safety events. During the pitch, identify why you selected the project and which safety issues are addressed.
Include a draft of the problem statement you plan to share with the Medical Center Director, which also discusses two (2) associated high reliability principles.
Discuss how will you manage and lead these projects through to completion.
Identify the improvement methodology you plan to use to address and track the safety failures.
Is there any data that you need? Discuss which databases you plan to pull it from.
The Michael E. DeBakey VA Medical Center
Systems Redesign & Improvement Specialist
Identify any tools and/or resources you will you need to implement your plans and manage the activities of your team. Include how you plan to train the teams to carry out the improvements.
Discuss how will you ensure sustainability once the project deliverables are deployed and implemented.
Explain how you would use change management to prepare the Care or Service Line to accept, implement, and sustain the improved processes.
Discuss how you plan to incorporate dashboards and graphical reports into your tracking and sustainability plan.
Finally, discuss how you plan to close out the project. Include how you will confirm that all project requirements have been met and how your project benefits the experience of the veterans at MEDVAMC.
The Michael E. DeBakey VA Medical Center
Systems Redesign & Improvement Specialist
