INFORMATION TECHNOLOGY PROYECT

Universidad Argentina de la Empresa – Marketing Department

Information Technology Management Faculty: Assoc. Prof. Alan M. Lerner, BBA, MSc. ([email protected])

Business Process analysis, design and improvement – Individual Assignment

Due date: mid-term exam date (May 21st), in hard copy.

1 Select a process within a productive or service organization.

- NOTE: you should to provide the narrative of the selected process (i.e. step by step detailed activities / tasks / control of the selected process.

2 Complete the data collection template provided. 3 Model the AS-IS process flowchart within the selected process using the indicated /

appropriate symbols. 4 Identify and describe (in detail), at least, 3 problems in the AS-IS process flowchart 5 For each problem identified, describe (in detail), 1 improvement opportunity (3 in total, 1

for each problem). 6 Model the TO-BE process flowchart (that is, the AS-IS process flowchart, but including the

improvement opportunities identified in point 5).

All answers must be detailed and properly justified