Information systems Case study

INFORMATION SYSTEMS CASE STUDY

Decision Making and Problem Solving

· Every organization needs effective decision making

· Strategic planning and overall goals of the organization set the course for decision making

· Information systems assist with problem solving, helping people make better decisions and meeting corporate goals

· The decision-making phase has three stages

· Intelligence stage: identify and define potential problems or opportunities

· Design stage: develop alternative solutions to the problem and evaluate their feasibility

· Choice stage: select a course of action

· Problem solving:

· Includes and goes beyond decision making

· Involves implementation/monitoring stages

· Implementation stage: a stage of problem solving in which a solution is put into effect

· Monitoring stage: the final stage of the problem-solving process in which decision makers evaluate the implementation

1) One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not? (minimum 2 Pages)

2) Identify a problem related to your school or university, or your studies, and use the problem-solving process outlined in the text to generate solutions to this problem. (minimum 2 Pages)

Instructions:

· Submit your responses in a word document.

· Plagiarism will be checked.

· APA format.

· Limit your response to 2-page each.

· Include References to the material used.

· Turnitin report required.