Leadership and Management
reezsilakar
industrial-relations-operational-plan.pdf
Industrial Relations Operational Plan
Overview
Executive Summary
Bounce Fitness is a chain of four (4) Fitness Centres located in Cairns, Brisbane, Sydney and Melbourne with
the head office located in Cairns.
Key services include personal use of state-of-the-art fitness equipment and personal training.
Bounce Fitness Relationships Plan has been developed with the stages of implementation detailed in
Operational Plans for employees and customers.
Mission
Bounce Fitness will ensure that best, business practice complies with all legislative requirements. This will
ensure our employees and customers are treated with respect incorporating relevant industrial relation and
customer service best practice.
Relationships Plan Objectives
1. Bounce Fitness has the Strategic Objective of having less than two (2) complaints from staff at each
service per year.
2. To increase employee commitment to providing high quality services
3. Each site to have teams that work together towards Bounce Fitness Mission, Goals and Values
4. To pay staff as per Modern Award at the times allocated in their contract
5. To provide all employees with support to undertake their roles.
6. To reduce employee turnovers to a maximum of 2 per centre per year.
Key Performance Indicators
Key performance indicators are metrics used to help a business define and measure progress towards
achieving its objectives or critical success factors. They are quantifiable measures that can be expressed in
either financial and non-financial terms and reflect the nature of your plan.
Consultation Strategies – Key Stakeholders
Stakeholders Role in the Problem Priority Level Consultation Method
General Manager,
Human Resources
Makes decisions relating to
employment and industrial
matters that are fed back to
the CEO and Board
Keep informed • Reports
• Surveys
communication
Centre Management
team
Manages and gives feedback
to their teams and work
directly with employees and
customers
Keep informed and
Manage closely
• Meetings
communications
Employee group Team member working
directly with customers and
other employees to develop
training programs and
provide services.
Keep satisfied
Monitor
• Surveys
communications
• Interviews
• Team meetings
Fitness Professionals
Union
Clarification of any industrial
relations issues
Only as required if an
issue arises
Activity Objective Resources Procedures Responsible Person When Budget KPI
Compiling Monthly
Reports using
information
To have a small
number complaints
from staff at each
service per year.
Complaint Report
Forms
Manager compiles
any complaints and
forwards to General
Manager, Human
Resources on
Monthly basis.
Managers 15th of each month Minimum of two (2)
complaints per year
Undertaking
Performance
Reviews
To increase
employee
commitment to
providing high
quality services
Position KPI Report Annual review using
Position
Performance Review
Manager Annually in June Employees achieving
the required KPIs on
relevant
performance report.
Team Meetings
Surveys
Each site to have
teams that work
together towards
Bounce Fitness
Mission, Goals and
Values
Staff Meeting
Minutes
Surveys
Staff complete
surveys
Manager writes up
reports
Manager Monthly meetings
Surveys every six
months
Positive survey
results for 90% of
staff.
Financial Audit
undertaken by
Auditor
To pay staff as per
Modern Award at
the times allocated
in their contract
Employee Wages
Audit Report
Auditor to refer to
CEO who will inform
General Manager,
HR
Auditor Annual July 100% compliance
with Fair Work and
Modern Award
requirements
Recording supports
provided
To provide all
employees with
support to
undertake their
roles.
Training Records
Private Reports
linked to employee
Manager completes
Reports
Manager or relevant
person completes
information regards
supports
Manager As required 100% employees
complete annual
training
Support is supplied
or links to support is
provided on 100% of
the time
Employee turnover
review
To reduce employee
turnovers
Monthly Report Manager informs
General Manager
Human Resources of
need for new
employee
As required Minimum of 2 per
centre per year.
