Presentation for applied operations management

Marking Criteria

Total

Marks

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Task A: Identify all the processes and their activities which are mentioned. Classify them in accordance with their type.

· identified different processes (at least 10)

10

· identified activities within those processes (at least few under each process)

10

· classified type of process as to what the process is working on (Information, Customer, Materials)

5

Task B: Which of these processes were most affected by the severe weather, directly and/or indirectly?

· correctly identified which processes (identified earlier) were impacted directly and/or indirectly.

10

Task C: Identify different organisations (and their type) involved in delivering the goods and services described in this case study.

· identified different organisations operating at the Brussels airport (at least 10)

10

· correctly described the type of activity of the organisations (e.g. services/ products or both)

5

Task C (A): What are the implications of this?

· identified some implications, challenges and benefits of different organisations working in Brussels airport? (At least 5)

15

Task D: Focusing on key operational areas, how would you as an operations management team have managed such a situation to effectively meet the demanding quality standards and customer expectations?

utilised a strategic approach to identify problems and provided precise strategic recommendations to resolve those problems? Students may identify many problems and then choose to resolve only a few. The main thing to observe is the systematic approach, creativity and innovation in their thinking to deal with problems.

25

professionally designed presentation?

5

presented in a professional manner?

5

Report Total Mark

100