Project 9

IHP 501 Module Eight Activity Worksheet 

Precious Teasley

Southern New Hampshire University

IHP-501-Q2461 Global Health and Diversity

22TW2

Professor Esther Johnstone

January 7, 2023

Complete this worksheet by replacing the bracketed text with the relevant information. The purpose of this worksheet is to structure your submission to cover each of the relevant topics where the substance of your response is the focus instead of academic formatting. Your responses should be in paragraph format and comprehensively address all the directions and questions in the prompt.

Your Role: [case manager] 

United States of America 

Function

The main function of a case manager is to serve as a patient advocate and guide and coordinate care for patients their families and even care givers

Preparation

There are several skills that are needed for a case manager with the most important one being communication.  The manager also needs to have conflict resolution skills as conflicts are a common in this fled. With the changes taking place around the world, they will also need to acquire computer and technology skills.

Cultural Competence

Healthcare filed is one of the most diverse filed and there is a lot of daily interactions with different people. for this reason, the major cultural competence that is needed by a case manager in this case is speaking in language through which most of the patients they are dealing with can be able to understand.

[Country A—SIERRA LEONE.]  

Function

serve as a patient advocate and guide and coordinate care for patients their families and even care givers

Preparation

The nation is full of people from different nations and different cultures. For this reason, one of the best preparations that can be done in this case is that of learning different languages that are relevant so as to be able to speak to as many as possible when dealing with different cases.

Cultural Competence

One of the most important aspect that needs to be embraced in this nation is that of managing the dynamics of difference that exist in the nation. this is of great importance when it comes to a nation that is so diverse and one where the case manager interacts with different people who have different cultures on a daily basis.

[Country B—SOUTH AFRICA]  

Function

Serve as a patient advocate and guide and coordinate care for patients their families and even care givers

Preparation

As stated earlier, communication is very key for a case manager. For this reason, in a nation where the culture is completely different, the best preparation that should be done is to prepare is to adapt to diversity and the cultural contexts of communities they serve.

Cultural Competence

The cultural competence that needs to be taken in this case is to thoroughly analyze the culture that people are following in the nation and adapt to it as much as possible. this helps the case manager to be able to understand what is expected of them and even help their clients in a better manner.

Comparison

From the context given above, it is very clear that the role of a case manager is always the same regardless of the nation that they are working with. It is also evident that communication is of key importance in all of the nations and the case manager needs to connect with every client regardless of their culture. However, the major difference in the three nations is that the cultural competencies needed will always vary depending on the nation which the case manager is working in.

References

  

Sutherland, D., & Hayter, M. (2009). Structured review: evaluating the effectiveness of nurse case managers in improving health outcomes in three major chronic diseases.  Journal of clinical nursing,  18(21), 2978-2992.