IG

This paper should be in proper APA format and avoid plagiarism when paraphrasing content. It should be a minimum of 8 pages in length (double-spaced), excluding the title page and references.

INFORMATION GOVERNANCE CHALLENGES 2

Information Governance Challenges

Fall 2020 – Information Governance (ITS-833-A01) – First Bi-Term

University of the Cumberlands

Dr. Mary Cecil

September. 13, 2020

Abstract

Information Governance (IG) is one of the most demanded protocols in today's technological market. As its name suggests, it ensures that business information is governed well and handled with the utmost care. Significant organizations are paying vast amounts of money to have the IG experts incorporated into their organizations. Hence, it noted much efficacy from the application of the practice.

Information Governance Challenges

One of the ever-growing organizations in the United States is Microsoft Corporation. It deals with a considerable quantity of its users' data and thus is an excellent organization to reconsider the application of information governance. Microsoft is an American technological international organization with its headquarters in Redmond, Washington. The organization is involved in developing, manufacturing, licensing, and selling computer hardware (laptops and desktops), software, and other interrelated services. Microsoft Corporation is a renowned organization and is recognized globally due to its implementation of the Windows Operating system. According to Statcounter's research, there are 1 billion people who are using the Windows operating system. It constitutes up to 40% of the total population of computer users. With the development of such a service, millions of people are still opting to use Microsoft's operating system daily. In the system's initialization, consumers must give specific details such as emails and computer product keys. Thus, the organization stores data from billions of consumers. In this paper, there will be a review of Microsoft, how it incorporates the practice of information governance and the various challenges met with applying the services.

As earlier mentioned, Microsoft makes software that is used worldwide, even by other organizations. A good illustration is the Microsoft Office that incorporates software such as word, publisher, Excel, and Access. To ensure the easy retrieval of the information through these applications, the consumers must create Microsoft accounts and store their data in the Microsoft online servers. Thus, Microsoft store tremendously critical user information that could cause drastic effects if it fell to the wrong hands. To ensure this does not happen, Microsoft has adopted the practice of Information Governance (IG). According to Kooper, Maes, and Lindgreen (2011), information governance is the practice of managing an organization's data by implementing specific roles and processes used to treat information as a business asset. In a simpler term, it refers to the process an organization handles or processes its data. In Microsoft's case, it uses IG's practice to ensure that personal data is held securely, legally, and effectively towards supporting the best possible results from their customers. Microsoft understands the benefit of IG's application because the practice helps them comprehend the value placed on information. However, despite the various benefits of IG, Microsoft still faces numerous challenges with its application.

Challenges Associated with Information Governance

Various challenges have been noted with the application of Information governance in the Microsoft Corporation. The eDiscovery procedure is one of the outstanding issues that exist. eDiscovery is a short form for electronic discovery, defined as finding civil litigation carried out through electronic techniques (Onwujekwe et al., 2019). Various costs have been levied against Microsoft, and there has been a risk of imprisonment of its executives since the organization at one time did not manage its information correctly. Having mountains of data occasionally causes mismanagement of the data. When users search for the information and cannot access it immediately, they are legalized to sue Microsoft. Hence, the eDiscovery protocol in Information Governance is a major challenge faced in Microsoft Corporation.

Information storage and management is also another issue facing the organization. In the practice of storing user data, there is a necessity to have sound information management systems. Hence, the organization faced a significant challenge in terms of cost for the implementation of information management. Developing the cloud storage units such as the Microsoft Azure had a substantial value on the organization. Hence, information governance requires Microsoft to develop well-equipped storage units for their user's data costly.

Another challenge associated with Information Governance currently being faced by Microsoft Corporation is the growth of insecurity concerns (Williams, 2008). As mentioned earlier, Microsoft handles large amounts of user data daily. IG ensures that information storage is conducted through well-governed protocols such as cloud storage centers. However, the storage of data in such centers is nowadays compromised. Due to the increased knowledge and skills of hacking worldwide, more people are learning about the various means of penetrating the well-governed information stored by Microsoft. As such, the user's private information is accessed and compromised. Hence insecurity is a significant challenge.

Moreover, another challenge faced with incorporating the Information Governance protocol is the various regulatory compliances that have to be met. Despite the benefits the organization has given to both the government and society, it has to provide conformation to multiple regulations, if not necessary, the action is taken towards the organization.

References

Kooper, M., Maes, R., & Lindgreen, E. (2011). On the governance of information: Introducing a new concept of governance to support the management of information. International Journal Of Information Management, 31(3), 195-200. https://doi.org/10.1016/j.ijinfomgt.2010.05.009

Onwujekwe, G., Thomas, M., & Osei-Bryson, K. (2019). Using Robust Data Governance to Mitigate the Impact of Cybercrime. Proceedings Of The 2019 3Rd International Conference On Information System And Data Mining - ICISDM 2019, 2016(7), 12-15. https://doi.org/10.1145/3325917.3325923

Williams, P. (2008). In a ‘trusting’ environment, everyone is responsible for information security. Information Security Technical Report, 13(4), 207-215. https://doi.org/10.1016/j.istr.2008.10.009

ITS833 - Portfolio

Project_8wk(4).docx

Scenario:

You have recently been hired as a Chief Information Governance Officer (CIGO) at a large company (You may choose your industry). This is a newly created position and department within the organization that was founded on the need to coordinate all areas of the business and to provide governance of the information. You will need to hire for all positions within your new department.

The company has been in business for more than 50 years and in this time has collected vast amounts of data. Much of this data has been stored in hard copy format in filing cabinets at an offsite location but in recent times, collected business data is in electronic format stored in file shares. Customer data is being stored in a relational database, but the lack of administration has caused data integrity issues such as duplication. There are currently no policies in place to address the handling of data, business or customer. The company also desires to leverage the marketing power of social media, but has no knowledge of the types of policies or legal issues they would need to consider. You will also need to propose relevant metrics that should be collected to ensure that the information governance program is effective.

The CEO and Board of Directors have tasked you to develop a proposal (paper) that will give them the knowledge needed to make informed decisions on an enterprise-wide Information Governance program, addressing (at a minimum) all of these issues, for the company.

Requirements:

The paper should include at a minimum of the following sections:

a. Title page

b. Executive Summary (Abstract)

c. Body

i. Introduction (including industry discussion – 1-2 pages)

ii. Annotated Bibliography (2-3 pages)

iii. Literature review (2-3 pages)

iv. Program and technology recommendations, including:

1. Metrics

2. Data that matters to the executives in that industry, the roles for those executives, and some methods for getting this data into their hands.

3. Regulatory, security, and privacy compliance expectations for your company

4. Email and social media strategy

5. Cloud Computing strategy

d. Conclusion

e. References

2. You must include at least two figures or tables. These must be of your own creation. Do not copy from other sources.

3. Must cite at least 10 references and 5 must be from peer reviewed scholarly journals (accessible from the UC Library).

4. This paper should be in proper APA format and avoid plagiarism when paraphrasing content. It should be a minimum of 8 pages in length (double-spaced), excluding the title page and references.

Milestones:

· Week 3 – Introduction Section - A 2-3 page paper describing the industry chosen and potential resources to be used. 100 pts.

· Week 5 - Develop a full annotated bibliography (3-4 pages) and develop the literature review (3-4 pages). 200 pts.

· Week 7 - Completed final research paper (both milestones combined together and include the last sections as discussed in the list above). 300 pts.

Total: 600 pts

Milestone-2.docx

Running head: ANNOTATED BIBLIOGRAPHY AND LITERATURE REVIEW 2

ANNOTATED BIBLIOGRAPHY AND LITERATURE REVIEW 2

Annotated Bibliography and Literature Review

Fall 2020 – Information Governance (ITS-833-A01) – First Bi-Term

University of the Cumberlands

Dr. Mary Cecil

September. 27, 2020

Mullon, P. A., & Ngoepe, M. (2019). An integrated framework to elevate information governance to a national level in South Africa. Records Management Journal.

The study identifies that information governance presents significant challenges to organizations as well as countries. As specified, the major challenge is that information governance is not yet well defined. The existing proponents suggest diverse concepts that can be difficult to determine each of the components' efficiency. The significant elements targeted include records management, information management, information risks, and data protection. Despite the increasing implementation of information governance, many countries have been unable to develop legislation that protects these legislations. This study will help understand the legal challenges that companies and governments face while implementing information governance strategies.

Martinuzzi, A., Blok, V., Brem, A., Stahl, B., & Schönherr, N. (2018). Responsible research and innovation in industry—Challenges, insights and perspectives.

The authors identify that organizations have a greater responsibility towards the environment. Research and innovation have emphasized essential aspects that help maintain a more robust platform that can be effectively engaged to achieve improved outcomes. Information governance, which includes information protection, is a significant responsibility that organizations have to society. However, information protection has always been a significant challenge considering the increased breach by cybercriminals and other unauthorized individuals. Thus, this article highlights that it is crucial to improve innovation in defining successful and efficient processes. This article will help understand the existing data protection challenges in information governance.

Kelly, T. S. (2018). Building Bridges With the Board—Innovation in Information Governance. ISACA Journal, 3, 34-38.

The author has identified the significant concerns within an organization, highlighting the efficacy and the need to implement a more robust platform for an improved level of success. Board members and information technology specialists operate in distinct settings, which is essential to their commitment. Board members worry about risks and challenges within the organizational performance. The level of commitment identifies more excellent approaches that help in improving efficiency and change development processes. Failure to handle data properly has been a significant challenge that many organizations have sought to control and improve their performance. Information risk can organize and group risks within an organization. This article identifies different organizational measures that organizations have considered in enhancing their efficiency to promote successful information protection. This article will help me understand the different approaches that build change and overall organizational development through understanding change strategies.

Klasa, K., Trump, B., Linkov, I., & Lambert, J. (2020). Identifying New Partnerships for Innovation: Governance and Policy Challenges. IEEE Engineering Management Review.

The authors identify that science, technology, and innovation are crucial components that define competitive advantage across different fields. The technology industry has heavily focused on science, technology, and design, which allow for effective planning and better decision making. Understanding critical measures provide for consideration of improved processes that help define change and integrate necessary efforts to build change structure. Inability to effectively plan limits the approaches combined to promote information governance. The management level allows for better processes that help identify favorable policies that build change and allow for successful development. This article presents an understanding of management challenges within the technology world, limiting information management and protection implementation.

Ukrainski, K. (2020). Innovation Policy Governance and Dynamic Capabilities in the Public Sector: Challenges for Estonia and Other CEE Countries in the Context of Industry 4.0. Economia & Lavoro, 54(1), 67-88.

The author has identified that countries have been facing significant challenges as they seek to implement recent technological innovations. Innovation policy governance presents a more robust platform that offers a highly diversified context where it is possible to improve information management. Policy governance involves the assessment of the underlying processes and determining how they influence information management. It is essential to focus on different techniques that build change and integrate improved concepts that make a more robust change process. Central and Eastern European countries such as Estonia have been faced with challenges regarding implementing the latest technology changes. This article emphasizes the challenges that countries face and helps build a more robust change platform for successful process development.

Nam, K., Dutt, C. S., Chathoth, P., & Khan, M. S. (2019). Blockchain technology for smart city and smart tourism: the latest trends and challenges. Asia Pacific Journal of Tourism Research, 1-15.

The authors identify that one of the critical approaches that information governance has been adopted within an organizational context involves blockchain technology. Blockchain is an innovative way that information governance has been effectively planned and build a broader focus on better systems that create a more robust platform for change. Blockchain is still in its infancy stage, which means that its application has not been organized. Making a successful process that builds a more robust change process empowers positive changes that help create a well-defined data protection structure. This article outlines essential procedures that define information management through a more diverse system that builds growth.

Hitpass, B., & Astudillo, H. (2019). Industry 4.0 challenges for business process management and electronic commerce. Journal of theoretical and applied electronic commerce research, 14(1), I-III.

The article identifies that the current business context has been highly defined by the increasing level of change, which presents a more assertive approach that helps maintain a positive difference in managing organizational activities. Building a positively transformed growth level helps define critical processes that regulate change and ensure the successful integration of better techniques that make a successful change. Business process management focuses on transforming change and creating a highly creative context that builds growth and improves efficiency and development level. Industry 4.0 involves the recent technology changes which have focused on building a vital structure that helps present a well elaborate system that creates growth and defines critical processes that shape organizational development. This article presents the basis in which it is easy to understand the changes that organizations have been considering overcoming information governance challenges.

Batubara, F. R., Ubacht, J., & Janssen, M. (2018, May). Challenges of blockchain technology adoption for e-government: a systematic literature review. In Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age (pp. 1-9).

Blockchain is an innovation that presents a broader understanding of the need to protect information while ensuring that the underlying basis is maintained. Building a change strategy within an organizational context allows for integrating crucial measures to make a strategic change system within a given context. The article stresses that blockchain technology has been dramatically adopted across different settings, which allow for the implementation of better measures that help empower change and help build a well elaborate system that allows allowing change integration. The e-government processes are developed based on networks that must be effectively protected to make a more robust development approach. The lack of legal and regulatory support to blockchain system development creates a highly unique context that can improve efficiency and business development. This study has sought to elaborate on these challenges and help create a well-defined operational context.

Luthra, S., & Mangla, S. K. (2018). Evaluating challenges to Industry 4.0 initiatives for supply chain sustainability in emerging economies. Process Safety and Environmental Protection, 117, 168-179.

The article presents an emphasis on the challenges in the industry 4.0. the business structure has recently transformed, which offers a more robust platform where it is possible to build a healthy change process and integrate fundamental changes that influence success. Industry 4.0 incorporates environmental protection and safety measures that seek to promote growth and improve organizational development. The challenges identified in this context include supply chain challenges, which can be effectively controlled through successful data management and protection. The integration of these processes within an organizational context allows for better techniques to create a sustainable change process to build an improved development level. Therefore, this study emphasizes industry 4.0 challenges, which can be solved through the successful integration of improved performance processes in information governance.

Mendling, J., Weber, I., Aalst, W. V. D., Brocke, J. V., Cabanillas, C., Daniel, F., ... & Gal, A. (2018). Blockchains for business process management-challenges and opportunities. ACM Transactions on Management Information Systems (TMIS), 9(1), 1-16.

The article identifies that business process management has effectively focused on building a more robust operational context where it is easier to help develop change and implement successful business development measures. Blockchain technology offers an improved performance context where it is easy to allow for change implementation and build a highly successful operational context. Therefore, this article has understood how Blockchain can make a full active context within business management.

Literature review

Information governance provides a broader context within which organizations can manage and protect their classified information. Technology companies thrive on the production of specific products and services that are different from their competitors. To maintain a more substantial sustainability level, there has been a more significant concern on critical processes that need to be effectively considered in building a more robust operational platform. Information governance provides this platform, which must be effectively assessed to attain the required goals (Luthra & Mangla, 2018). Challenges exist in implementing information governance, which needs to be controlled to reach the necessary plans. Microsoft Company has sought to incorporate information governance within its operation to improve critical processes for change and successful development.

Data management is essential to any organization. However, it is vital to help build a more transformed system that involved a specific understanding of different units integrated within the business to create a healthy competitive environment. Understanding the quality of data that an organization has is based on ensuring that it can effectively help inform business decisions. Therefore, it is crucial to provide a better platform that allows for successful processes, which are essential in defining an improved performance level (Mendling et al., 2018). The technology industry is highly evolving, which means that it is possible to build a well-structured system that can be used to empower business development. The major components that need to be considered in this case include information management, security, marketing, and a highly advanced performance level within a business context. Companies such as Microsoft have an advantage within the industry, considering that they can influence the industry's changes through a very organized research and development platform.

Mullon and Ngoepe (2019) assert that there are no strategic legislations that focus on creating a more robust platform that improves efficiency and change development. Information governance includes many components that need to be effectively defined to ensure a more robust platform that builds change. The article further stresses that Despite the increasing implementation of information governance, many countries have been unable to develop legislation that protects these legislations. The legislation that is set in this context involves information management, risk control, and data management. Management needs this data to help in policy and decision-making concerning realizing the goals and objectives that have been identified. The administration has a more significant role in building a highly structured system that integrates essential processes that define a successful change process.

Martinuzzi et al. (2018), while assessing innovation in industry and the challenges involved, identified that information governance, which includes information protection, is major responsibility organizations have to the society. However, information protection has always been a significant challenge considering the increased breach by cybercriminals and other unauthorized individuals. These challenges are detrimental to the massive efforts developed to help create a highly streamlined operational environment. The technology industry is formed at a high level of quality and differentiation of services that are offered. These implemented processes focus on building a more robust change process that can maintain a highly successful change process for improved performance.

According to Kelly (2018), information governance is mainly engaged in information protection, which allows for successful processes within an organizational context. However, the ability to achieve the intended goals has been limited by the change processes, which help create a structured system that builds change and improve efficiency and change development. Different stakeholders within an organizational context focus on creating a robust platform that can be effectively maintained to produce growth and successful outcome. The article provides an understanding of the distinct roles between management and information technology specialists. Thus, handing organizational information presents a critical platform that can help build a substantial change and integration of better processes that define difference and allow for effective management and integration of better processes that determine growth. Failure to handle data properly has been a significant challenge that many organizations have sought to control and improve their performance. Information risk can organize and group risks within an organization.

Science, technology, and innovation present a diverse content within which it is possible to implement successful change processes within organizational development. The inability to understand the extent to which a given design will have on the organization has been a significant downside that most companies have sought to assess and control. Klasa et al. (2020) assert that the technology industry has heavily focused on science, technology, and innovation, which allow for effective planning and better decision making. Understanding critical measures allow for consideration of improved processes that help define change and integrate necessary efforts to build change structure. Inability to effectively plan limits the approaches combined to promote information governance. The management level allows for better processes that help identify favorable policies that build change and allow for successful development.

Controlling science and technology's negative influence on employment requires a more robust approach that considers the likely social disruptions and reduced living standards. The government has a significant role in creating economic and social stability. The relationship between technology and globalization should be sustainable and focus on building a robust change platform within the economy. Different events within the global system have focused on integrating favorable structures to create a more structured approach that helps identify change.

Ukrainski, K. (2020) identified that innovation policy governance presents a more robust platform that offers a highly diversified context where it is possible to improve information management. Policy governance involves the assessment of the underlying processes and determining how they influence information management. It is essential to focus on different methods that build change and integrate improved concepts that make a more robust change process. Central and Eastern European countries such as Estonia have been faced with challenges regarding implementing the latest technology changes. Globalization has been considered a melting pot in economic, political, and social components in societal growth. Diversification and the financial structure present a well-enhanced system that delivers a highly specific approach that can be embraced in defining change.

According to Nam et al. (2019), Blockchain is a new technology that has sought to present a well-defined context where it would be possible to build change and implement more effective processes that produce change. Blockchain is an innovative way that information governance has been effectively planned and a broader focus on better systems that create a more robust platform for growth.

Also, Batubara (2018) also emphasized that Blockchain is an innovation that presents a broader understanding of the need to protect information while ensuring that the underlying basis is maintained. Building a change strategy within an organizational context allows for integrating crucial measures to make a strategic change system within a given context. The study's findings reveal that stress that blockchain technology has been dramatically adopted across different settings allows for better measures that help empower change and help build a well elaborate system that allows allowing change integration. The e-government processes are developed based on networks that must be effectively protected to make a more robust development approach. However, the lack of legal and regulatory support to blockchain system development creates a highly unique context that can improve efficiency and business development.

Industry 4.0 is highly evolved and defines different vital processes that are crucial and help develop a more robust system that builds change and promotes a high development level. Hitpass and Astudillo (2019) identified that lack of clear structure to implement the industry 4.0 in most organizations has been a significant challenge in adopting changes that create a highly sustainable business context for improved development. It is crucial to help maintain a positive operational focus on critical processes that define change and successful implementation.

Different systems implement information governance while focusing on defining a change system for a successful level of change. It is crucial to maintain a favorable operational context that helps maintain a positive growth level that identifies better processes that shape change and the adoption of better systems (Luthra & Mangla, 2018).

References

Batubara, F. R., Ubacht, J., & Janssen, M. (2018, May). Challenges of blockchain technology adoption for e-government: a systematic literature review. In Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age (pp. 1-9).

Hitpass, B., & Astudillo, H. (2019). Industry 4.0 challenges for business process management and electronic-commerce. Journal of theoretical and applied electronic commerce research, 14(1), I-III.

Kelly, T. S. (2018). Building Bridges With the Board—Innovation in Information Governance. ISACA Journal, 3, 34-38.

Klasa, K., Trump, B., Linkov, I., & Lambert, J. (2020). Identifying New Partnerships for Innovation: Governance and Policy Challenges. IEEE Engineering Management Review.

Luthra, S., & Mangla, S. K. (2018). Evaluating challenges to Industry 4.0 initiatives for supply chain sustainability in emerging economies. Process Safety and Environmental Protection, 117, 168-179.

Martinuzzi, A., Blok, V., Brem, A., Stahl, B., & Schönherr, N. (2018). Responsible research and innovation in industry—Challenges, insights and perspectives.

Mendling, J., Weber, I., Aalst, W. V. D., Brocke, J. V., Cabanillas, C., Daniel, F., ... & Gal, A. (2018). Blockchains for business process management-challenges and opportunities. ACM Transactions on Management Information Systems (TMIS), 9(1), 1-16.

Mullon, P. A., & Ngoepe, M. (2019). An integrated framework to elevate information governance to a national level in South Africa. Records Management Journal.

Nam, K., Dutt, C. S., Chathoth, P., & Khan, M. S. (2019). Blockchain technology for smart city and smart tourism: latest trends and challenges. Asia Pacific Journal of Tourism Research, 1-15.

Ukrainski, K. (2020). Innovation Policy Governance and Dynamic Capabilities in the Public Sector: Challenges for Estonia and Other CEE Countries in the Context of Industry 4.0. Economia & lavoro, 54(1), 67-88.

Milestone1.docx