WK14
cchhantii1988
IG_FinalPaper.docxScenario: You have recently been hired as a Chief Information Governance Officer (CIGO) at a large company (You may choose your industry). This is a newly created position and department within the organization that was founded on the need to coordinate all areas of the business and to provide governance of the information. You will need to hire for all positions within your new department.
The company has been in business for more than 50 years and in this time has collected vast amounts of data. Much of this data has been stored in hard copy format in filing cabinets at an offsite location but in recent times, collected business data is in electronic format stored in file shares. Customer data is being stored in a relational database, but the lack of administration has caused data integrity issues such as duplication. There are currently no policies in place to address the handling of data, business or customer. The company also desires to leverage the marketing power of social media, but has no knowledge of the types of policies or legal issues they would need to consider. You will also need to propose relevant metrics that should be collected to ensure that the information governance program is effective.
The CEO and Board of Directors have tasked you to develop a proposal (paper) that will give them the knowledge needed to make informed decisions on an enterprise-wide Information Governance program, addressing (at a minimum) all of these issues, for the company.
Requirements:
1. The paper should include at a minimum of the following sections:
a. Title page
b. Executive Summary (Abstract)
c. Body
i. Introduction
ii. Literature review
iii. Program and technology recommendations. This will include your comprehensive description of the industry, your annotated bibliography and the following:
1. Metrics
2. Data that matters to the executives in that industry, the roles for those executives, and some methods for getting this data into their hands.
3. Regulatory, security, and privacy compliance expectations for your company 4. Email and social media strategy
5. Cloud Computing strategy
d. Conclusion
e. References
2. You must include at least two figures or tables. These must be of your own creation. Do not copy from other sources.
3. Must cite at least 10 references and 5 must be from peer reviewed scholarly journals (accessible from the UC Library).
4. This paper should be in proper APA format and avoid plagiarism when paraphrasing content. It should be a minimum of 10 to a maximum of 15 pages in length (doublespaced), excluding the title page and references.
Milestones:
• Week 14 - Completed final research paper (50 pts.)
Total: 125 pts
ITS833 Milestone 1
Project Description.docx
Running head: FINAL PAPER PRAPOSAL 1
Final paper proposal 5
Final Paper Proposal
Milestone 1: Project Description
ITS-832: Information Governance
Under the guidance of Dr. Henrietta Okoro
Praveen Kumar Muktha
ID: 003023222
Abstract
Introduction: There are multiple factors to consider while analyzing the challenges in information governance such as the polices, process, management and procedures in the IT industry which has multiple companies.
Literature review: challenges that are likely to affect IT industry includes data integrity issues, information management issues, E-discovery, storage management, data security
Introduction
The growth of information technology is taking IT industry to a new level and this means that the industry is likely to face new challenges in information governance in different areas such as polices, processes, control and procedures. This article outline the information governance challenges faced by companies that deal in cloud computing such as Microsoft Azure, IBM Cloud, Google Cloud, Alibaba, Amazon Web Services, and Oracle Cloud.
Literature reviews
Information management is one of the primary challenges facing IT industry today and this requires the company to have an effective way to retrieve data, enhance security and ensure proper maintenance of both electronic and hardcopy information (Brown & Toze, 2017). The most challenging factor in information management for global companies include accounting for every country data retention laws, big data storage issues and complications associated with data formatting. The company is also likely to have e-discovery challenges since a significant part of the data is stored in hard copies while the rest is stored in electronically (Datta, Valavala & Sharif, 2019). This diverse nature may creature difficulties in locating particular data when requested. For example, if the company gets lawsuit it may be very difficult to identify whether the required data is stored electronically or in hard copies. Moreover, if the is poor management of the data the issues becomes more severe and in may be the reason why the company is facing duplication and data integrity issues. The best way an organization can solve this issue include implementing information governance software that automatically store, analyze and evaluate organization data (Datta, Valavala & Sharif, 2019). But since the company in the case has both electronic and hard copy data this may not be effective for overcoming information governance challenges. According to Datta, Valavala & Sharif, (2019), regulation compliance is a challenging factor that affects organization operation on a global scale. Since the company does not have any policy or strategy to ensure it meets regulatory requirement it is likely to trigger multiple legal proceeding and fines due to failure to compliances. The company will have to comply with multiple government regulation to ensure safety for sensitive data such as intellectual property and personal credential information. This would require the company to account for policies provided by governing bodies such as HIPAA, FINRA and SOX.
For the company to overcome these issues in is crucial to implement solutions such as information management automation which means the company should change all of its hard copied data into electronic data. Additionally, the company should ensure regular updates, implement security software as well as implement effective information governance programs.
In conclusion, the challenges that can face an IT industry includes security and compliance, information integrity, regulations and performance management. Using effective information management strategy and cloud computing approach the organization can develop solution that can help to overcome this challenges.
References
Al-Ruithe, M. S., Benkhelifa, E., & Hameed, K. (2016). A conceptual framework for designing data governance for cloud computing.
Asadi, F., Rouzbahani, F., Rabiei, R., Moghaddasi, H., & Emami, H. (2019). Information Governance Program: A Review of Applications in Healthcare. Archives of Advanced in Bioscience, 10(1), 47-55.
Brown, D. C., & Toze, S. (2017). Information governance in digitized public administration. Canadian public administration, 60(4), 581-604.
Datta, R., Valavala, M., & Sharif, M. H. U. (2019). Information Governance: A Necessity in Today's Business Environment.
Mont, M. C., McCorry, K., Papanikolaou, N., & Pearson, S. (2012, April). Security and Privacy Governance in Cloud Computing via SLAs and a Policy Orchestration Service. In CLOSER (pp. 670-674).
Moghadam, R. S., & Colomo-Palacios, R. (2018). Information security governance in big data environments: A systematic mapping. Procedia computer science, 138, 401-408.
Mikalef, P., Krogstie, J., van de Wetering, R., Pappas, I., & Giannakos, M. (2018, January). Information Governance in the big data era: aligning organizational capabilities. In Proceedings of the 51st Hawaii International Conference on System Sciences.
Proença, D., Vieira, R., & Borbinha, J. (2016, September). A maturity model for information governance. In International Conference on Theory and Practice of Digital Libraries (pp. 15-26). Springer, Cham.
Rasouli, M. R., Eshuis, R., Trienekens, J. J., Kusters, R. J., & Grefen, P. W. J. (2016, October). Information governance as a dynamic capability in service oriented business networking. In Working Conference on Virtual Enterprises (pp. 457-468). Springer, Cham.
ITS833 Milestone 2
Annotated Bibliography.docx
Running head: ANNOTATED BIBLIOGRAPHY 1
Annotated Bibliography 7
Milestone 2: Annotated Bibliography
ITS-832: Information Governance
Under the guidance of Dr. Henrietta Okoro
Praveen Kumar Muktha
ID: 003023222
Annotated Bibliography
A Conceptual Framework for Designing Data Governance for Cloud Computing
Retrieved from: https://core.ac.uk/reader/82781070
The article talks about how organizations have been coming up with new data management solutions. Cloud computing is a critical tool in data storage. Businesses have developed sophisticated means of storing their data. The IT sector is not sufficient in ensuring the safety and credibility of data. The article will be essential in providing deep literature in the field of data management, especially regarding cloud computing. Research has shown that cloud computing is a new way easily accessible from any place as long as there is working network coverage.
Al-Ruithe, M. S., Benkhelifa, E., & Hameed, K. (2016). A conceptual framework for designing data governance for cloud computing.
A Model for Measuring E-Health Status Across the World
Retrieved from: https://pubmed.ncbi.nlm.nih.gov/23506327/
The article talks about the practicability of E-health in medical institutions. It elucidates the impact of IT on the health system. A lot of insight is put on the quality of health care. The article will shed light on the use and, thus, the feasibility of Information Technology. What role does IT play in the health sector? The health system deals with a myriad of data. Therefore, having an efficient data governance system is the primary research in this paper. The article will give a practical evaluation of data governance using cloud computing.
Asadi, F., Rouzbahani, F., Rabiei, R., Moghaddasi, H., & Emami, H. (2019). Information Governance Program: A Review of Applications in Healthcare. Archives of Advanced in Bioscience, 10(1), 47-55.
Does your information governance strategy focus on the right things?
The article sheds light on the relevance of the chosen Information governance methodology. The paper will give deep literature on the significance of the selected IT system in a given organization. Research point that data management systems should be customized for every organization. How a company handles and uses its data is unique to the given company. Additionally, the paper argues that an effective Information governance system is the one that focusses on the right things. How can an organization align its data management systems to achieve its objective? The paper will be crucial in providing insight into the applicability and assessment of data systems concerning information governance.
Brown, D. C., & Toze, S. (2017). Information governance in digitized public administration. Canadian public administration, 60(4), 581-604
Information Governance: A Necessity in Today's Business Environment
Retrieved from: https://www.academia.edu/40224559/Information_Governance_A_Necessity_in_Todays_Business_Environment_
Information governance is an essential requirement in every business. One needs to store and manipulate data every day. In an organization, data may include financial data inventory data and daily occurrence data. All this information requires analysis and later and storage in the right place for use by the relevant authority. Therefore, having the right in the data management system is worthy. Moreover, data is required for many purposes. Information asymmetry is an essential factor in ensuring productivity. Today information governance is a necessity. Any organization without a functional and up-to-date information governance system is at the risk of losing valuable information. The paper will be very critical in showing the importance of having a relevant information governance system. What is the implication of impact of having Information governance on an organization? What role does it play in the running of day-to-day business?
Datta, R., Valavala, M., & Sharif, M. H. U. (2019). Information Governance: A Necessity in Today's Business Environment.
Advanced Security Science
The paper addresses the various types of data security systems that are used by organizations. Information from this paper is very relevant in this research in that it will provide a solid background in the scientific approach of data management. This research will use the findings of the article to build up a strong backing for its recommendations. What kind of security systems are available for public data? The paper will answer questions that have not been addressed by previous findings. This research will use the information on data security systems and their effectiveness in ensuring that online data is secure from distortion and deletion.
Mont, M. C., McCorry, K., Papanikolaou, N., & Pearson, S. (2012, April). Security and Privacy Governance in Cloud Computing via SLAs and a Policy Orchestration Service. In CLOSER (pp. 670-674).
Information security governance in big data environments: A systematic Mapping
Retrieved from: https://www.researchgate.net/publication/328470696_Information_security_governance_in_big_data_environments_A_systematic_mapping
The article discusses how macro organization handle their data. The paper argues that there is an imminent threat to the existing data systems. As such, there is a need to secure the data using the relevant information security governance tool. Public data need to be protected from malware as well as rogue humans that may distort it, causing chaos. Additionally, data should only be availed to the relevant authority to avoid spillage to undesired individuals.
Moghadam, R. S., & Colomo-Palacios, R. (2018). Information security governance in big data environments: A systematic mapping. Procedia computer science, 138, 401-408.
Information Governance in the Big Data Era: Aligning Organizational Capabilities
Retrieved from: https://www.researchgate.net/publication/319910771_Information_Governance_in_the_Big_Data_Era_Aligning_Organizational_Capabilities
The article talks about the management of big data in large companies. The ability to align with the technological needs of a company is an effective way of facing competition in a flooded market. A lot of data is being released daily. The paper is essential in advising how one can handle competition when dealing with big data. the article will provide literature on how to align companies according to their capabilities
Mikalef, P., Krogstie, J., van de Wetering, R., Pappas, I., & Giannakos, M. (2018, January). Information Governance in the significant data era: aligning organizational capabilities. In Proceedings of the 51st Hawaii International Conference on System Scie nces.
A Maturity Model for Information Governance
Retrieved from https://www.inesc-id.pt/ficheiros/publicacoes/9849.pdf
The article provides the definition of information governance. It goes ahead to list several information, governance models. The report will be useful in explaining the various data management systems. Additionally, it will provide literature on the information governance model specific to a given organizational need.
Proença, D., Vieira, R., & Borbinha, J. (2016, September). A maturity model for information governance. In International Conference on Theory and Practice of Digital Libraries (pp. 15-26). Springer, Cham.
Information Governance Requirements for Architectural Solutions Supporting Dynamic Business Networking
Retrieved from: https://dl.acm.org/doi/10.1007/978-3-662-50539-7_15
The article talks about the customization of an integrated information system. It will shed light on the importance of customizing information systems. The article will be helpful in adding critical literature on how the information relates to competition for organizations.
Rasouli, M. R., Eshuis, R., Trienekens, J. J., Kusters, R. J., & Grefen, P. W. J. (2016, October). Information governance as a dynamic capability in service-oriented business networking. In Working Conference on Virtual Enterprises (pp. 457-468). Springer, Cham.
Balancing Information Governance Obligations when Accessing Social Care Data for Collaborative Research
Retrieved from: https://www.emerald.com/insight/content/doi/10.1108/RMJ-09-2018-0029/full/html
ITS833 Milestone 3
Draft.docx
Running head: DRAFT 1
DRAFT 10
Milestone 3: Final Research Paper Draft
ITS-832: Information Governance
Under the guidance of Dr. Henrietta Okoro
Praveen Kumar Muktha
ID: 003023222
The new technology has a significant boost for many companies and organizations. Majority of the giant companies and organizations such as the Amazon Company is a perfect example of this fact. Executives in these companies find it easy to manage the various activities and operations within their organizations. The Amazon Company is a multinational technological company. This company is very much involved in online marketing, whereby it sells products via the internet. It is one of the most respected technology companies in the world. It is also involved in various programs that are technology-based. The programs are very influential, especially in improving the relationship between the customers and the company. Amazon Company also provides other services such as delivering Artificial Intelligent services to other companies. It also involves itself with other technologies such as cloud computing, e-commerce, and digital streaming. Also, Information management has been one of the most achievable successes in the company. The company realizes the need to use the available information to improve its services to its esteemed customers. One of the strategies that assist this company is to use data as a precious asset in developing its business activities.
Amazon Company has so far succeeded in transforming its services in the clouds. With a secure IT infrastructure, the company can capture every valuable information and feedback from its stakeholders. The multinational company has also succeeded in adhering to the various IM policies in multiple countries where it runs. Online marketing and selling have been boosted by the way the company operates honestly. With a team of very able executives, the company has gained the trust and loyalty of its diverse customers who enjoy the kind of technology used in the company. Various metrics are used in ascertaining the performance of the company.
Metrics
Every company has its strategies which it uses to measure its performance. Parameters are defined as measures of performance, especially in a company. They assist a company in knowing how well t is doing in matters of production and other processes (Smallwood, 2019). The company can measure its financial performance, customer satisfaction level, net profit, customer retention, among many others. The Amazon Company uses various metrics to measure its performance. These metrics are precious in the provision of valuable information which sued as part of information management. Some of the metrics used in Amazon Inc. include:
Order metrics: Order metrics are metrics which the company assess to see how a customer makes an order. This move also includes the customer's behavior to defect from the request or make a contrary assumption about the same order. Amazon looks at the rate at which customers are unsatisfied with such offers. The company then takes action to ensure that its customers get what they have ordered. A negative impression or rating on an individual order affects the scores of the company. Therefore, Amazon takes severe actions against such actions. The order metrics are a useful source of information that helps to measure the performance level of marketers of the company.
Sales of product metrics: Amazon Company is an online company and depends on the sales of products to make profits. It uses the sales of product metrics to measure its performance on the online platform. The company is very much focused on making sales of as many products as possible. With more the deals comes more profit for the company. Amazon, therefore, analyzes the sales behavior and collects data about the products making the highest sales. This metric also gives valuable information about the areas that need more consideration and the target market, which require the most focus. The company uses available data to increase sales in the market. The administration encourages the employees to utilized available data to ensure that transactions are valid to reach as many customers as possible.
Customer loyalty and retention metrics: This metric is a fundamental metric in Amazon. This metric is used as a measure of customer satisfaction and trust in the company’s services. An increase in customer loyalty and retention is an indicator that the company offers excellent and customized services to its customers. The Amazon Company uses this metric to measure its effectiveness in the market. It looks at the way it has improved its customer satisfaction level. This metric is a significant indicator that the company retains its growth in terms of customer satisfaction and retention. It is a fundamental metric and works to show the executives how well the employees are interacting with the customers (Boonstra, 2012).
The inventory performance metric: This type of metric is precious for Amazon. The company can assess the level of the inventory performance index. A low index performance in its in vestry will indicate low performance. The company will then use this information to measure sellers' performance and make decisions about sellers with a low-performance index. Amazon utilizes the available data and information to improve its inventory and remain on top of its competitors. Information Management acts as a fundamental strategy here.
Data that matters to the executives in that industry, the roles for those executives, and some methods for getting this data into their hands
Amazon Inc. is a huge company that needs a lot of management skills to manage and run. It is a company that is run by various officers who run the company at different ranks. The executives have the sole responsibility of ensuring that Amazon remains the best performing online marketer. They collectively work together for the best of the company. The professionals are known to make the best decisions for the company (Gilbert, 2013). They rely heavily on some valuable data which assist in decision making to improve the company’s performance. The various data which is very important to the executives at Amazon Company include:
Data about customer performance: Such data assist the executive body. Data about the performance of customer aid in making decisions. Using the Information Management strategy, the company has incorporated the administrative use of the information to know more about the customers. This data is precious to the executives. Data about how the customers behave or react to specific changes in the company makes the executives make alterations about their decisions.
Financial and sales data: The executives are very much concerned about the financial health of the company. They also look at the information about the sales of the company’s products. These kinds of data bring up to date overall performance of Amazon. This data makes the executive advice on various usages of the available capital and the sales strategies to be implemented.
Customer reviews and company ratings: This kind of data is beneficial to the entire company. The executives use this data to know where the company lies in terms of the customer relationship. The reviews and rating data affect the company's public image very much and might affect its overall performance. Therefore data about company ratings and customer reviews are valuable in improving production in the company (Gunelius, 2018).
Amazon employs very skilled employees, especially executives. They all have various roles, which is in favor of improving and expanding the company’s services. Some of the purposes of the Amazon executives include:
· Work in ensuring that the company reduces its operational cost. This move is geared towards improving its services in the most critical areas.
· The executives also make directions on the right cause of action to various employees with issues.
· They advise on how finances will be used in the company.
· The Amazon executives ensure that they come up with the best plans of information gathering and use the information for performance improvement.
· They give directions to other employees in Amazon on how to deal with issues of customer relations and retention (Klubeck, 2017).
Data acquisition is significant in an organization. The data a company collects help in various areas, one of them being decision making. Amazon being a giant company, has multiple methods of acquiring data. The executives in Amazon get the most important data through the following methods.
· Customer feedback: They look at various customer feedback about the products they offer
· Financial reports: They look at the financial report presented by the finance department
· Market trends: The executives observe the market trends and analyze data from the current sales.
· Customer satisfaction survey: This method ensures that the executives get to know how well the customers are satisfied.
Regulatory, Security, and Privacy Compliance Expectations
Regulatory: As a multinational company, Amazon is expected to adhere to all relegations. These regulations apply to the rules of doing business in various countries where it operates. The company expects it to conduct its business in any part of the world as it agrees to comply with each region's rules. Amazon plans to be as honest as possible in its operations. This move will ensure that Amazon becomes more influential and popular among its customers (Srinivasan, 2014).
Security: Data security is the main focus of Amazon. The company ‘is doing everything to ensure that as it continues to adopt the new technology, data security becomes a significant focus. The company has so far served many customers in the various regions it operates. One of the primary reasons customers trust amazon is because the customer ensures that every customer's data is protected.
Privacy compliance: The Amazon Company is very keen on ensuring that information and data privacy is respected. The company takes the privacy of each customer’s information severely. It complies with all privacy expectations that apply in every part of operating (Alef, 2010). The company does this as part of its obligation to ensure that each customer and stakeholder feels respected.
Email and Social Media Strategy
Email strategy: Digital marketing is a strategy in which many organizations have succeeded in making their sales. Amazon is engaging in email marketing as one of the advertisements. The company is also ready to take advantage of using email as a medium of conversation with its various customers. Using email as a method of advisement leads to customer retention as the customer can speak privately with the company’s agents about a particular product. Feedback from the mails is an excellent boost to information acquisition (Wittekind, 2016). The use of email is an excellent move by the company as important messages and notifications will be sent directly to individual customers. This move will create trust and increase customer experience in Amazon.
Social media strategy: The new technology has enhanced communication as compared to past people nowadays interact more and talk more via digital gadgets. Various platforms, such as social media platforms, have improved effective communication between friends. However, social media platforms have also created an excellent opportunity for companies and organizations to reach their various clients. It also allows them to market their product and services. A perfect example is the Amazon Company. The company has taken advantage of the social media platform to make sales and communicate with its large customer numbers.
For instance, the company has a Facebook account in which it has a considerable following. It takes advantage of marketing its products to various Facebook users across the world. This media platform also gives Amazon a chance to communicate and get feedback from the customers. The data collected is used to improve services in the company. Amazon also has a large following on other social media platforms such as twitter, among others. This fact gives the company a perfect opportunity to also do its marketing and sales (Zanotti, 2012).
The use of a social media platform is a good strategy for the company to reach as many clients as possible. The platforms allow the company to deal with its clients directly. It is a perfect way of collecting valuable information. It also makes it easy for the company to know the market trends and customer preferences.
Cloud Computing Strategy
Cloud computing involves the storage of data and information in the clouds. It consists in storing the information and data outside of a physical computer system. The data can be retrieved, manipulated, and used to make various decisions in an organization. The majority of companies have migrated to cloud computing technology. This move has promoted the safety of information and low costs of data storage in the organizations. The amazon company has adopted a cloud strategy that has enhanced its services and data storage. The company also provides various cloud computing services such as IaaS Paas and Saas to multiple organizations. This strategy has helped improve data security and enhanced data privacy (Rafaels, 2018). This strategy is effective and supports the company’s move to improve data storage.
Generally, it is the joy of a company to enjoy profits and prosperity. An increase in customers and sales brings growth in a company. Customers are critical stakeholders in a company and should be handled with a lot of care. Their privacy is to be taken with a lot of caution to prevent any cases of a data breach. The use of technology will help enhance services in various organizations and companies. Amazon remains the most influential digital company. It is an online marketing company that makes sales to most people who find its products genuine and of the expected quality. Amazon is a perfect example of creative and innovative companies around the globe. The company is an ideal reminder that Machine Learning and Artificial Intelligent technology will be instrumental in companies in the future (Iyer & Bejou, 2014). The technology will see improvement in customer relationships and production. Sales and orders will be made with no errors. Any order that is detected will also be corrected in the fastest manner possible.
References
Alef, D. (2010). Jeff Bezos: Amazon and the EBook revolution. Titans of Fortune Publishing.
Boonstra, J. J. (2012). Cultural change and leadership in organizations: A practical guide to successful organizational change. John Wiley & Sons.
Gilbert, S. (2013). The story of Amazon.com. Jaico Publishing House.
Gunelius, S. (2018). The ultimate guide to email marketing for business. Entrepreneur Press.
Iyer, G. R., & Bejou, D. (2014). Customer relationship management in electronic markets. Routledge.
Klubeck, M. (2017). Success metrics: A multidimensional framework for measuring organizational success. Apress.
Rafaels, R. (2018). Cloud computing 2nd edition: 2018. Createspace Independent Publishing Platform.
Smallwood, R. F. (2019). Information Governance: Concepts, strategies, and best practices. John Wiley & Sons.
Srinivasan, S. (2014). Security, trust, and regulatory aspects of cloud computing in business environments. IGI Global.
Wittekind, E. (2012). Amazon.com: The company and its founder: The company and its founder. ABDO.
Zanotti, L. (2016). Radical Territories in the Brazilian Amazon: The Kayapó's fight for just livelihoods. University of Arizona Press.
