Stage 2-3

Business Analysis and System Recommendation Report

Maryland Technology Consultants, Inc.

Diamond Sears

IFSM 300

BA and SR Report

Introduction

MTC is a fictitious company that deals with the provision of consultancy IT services. The company is still on its developmental stage but it has already worked on different types of projects and the future only seems to be bright. The goals of the company are to ensure that its clients are satisfied with the services rendered and increase its market base not only locally but globally. However, like any business, the company is facing numerous challenges that it must be able to the outcome for the set goals to be achieved. For instance, there is stiff competition from already established companies such as Hewlett-Packard (HP), Science Applications International Corporation (SAIC), and Booz Allen Hamilton (BAH). These are established companies with good profits and resources that MTC has to work against to ensure that it gets its niche in the environment. Besides that, the company also faces challenges in the hiring docket, for a long time the company has been in turmoil in terms of getting qualified and skilled staff that would be effective in achieving its goals (Horstman, 2019).

Therefore, this BA&SR report provides an analysis of the company in terms of its challenges and the goals that have been set. To achieve these goals and overcome the challenges faced the company must initiate the most appropriate technique that would result in achieving the targeted goals. The MTC`s goals have also to be aligned with the prevailing business environment especially with the advances taking place in information technology to achieve the desired goals. As a result, through strategic planning highlighted in this report, the company should be in a position to achieve its goals.

Strategic Use of Technology

Business Strategy

MTC has its business strategy aimed at ensuring that it remains active in the market through seeking new projects upon completion of the current projects. The strategy is to ensure that more customers are targeted and that they are in a position to win the tenders despite the competitive nature of the business. The management of this company also aims at ensuring that its employees once contracted they are kept busy not to be paid yet they are not working (Clement, 2015). Therefore, to achieve this they seek more projects and employ the best-skilled employees that would guarantee them higher chances of completing the project with high standards and meeting the needs of the clients.

The company goals of increasing its global consultant services would be achieved if its plan of getting highly skilled employees work out. The ability to ensure that the reputation of the company is safeguarded and well built in the environment is determined by the work done by the staff. In this regard, the new hiring system will be in apposition to identify and track the most qualified and skilled staff in different parts of the world and make them accessible to the company. This is because skills are vital for this kind of company and its only through investing in the best that MTC will be in a position to outsmart its established competitors in the market (Kuebiko Global, 2017).

Additionally, the company`s strategy to remain abreast of the technological changes and advances made in the business would be effective enough in ensuring that the business remains relevant in the market. This is a vital aspect of the information technology sector where there are always continuous changes taking place daily. For MTC to achieve its goals there must be an acquisition of the skilled staff equipped with the modern technological skills that would make it easier in running the company`s projects. The new hiring system will be effective enough to get the required employees from different locations and by employees who understand the needs of the clients` needs thus making it easier to meet the changes and advances taking place in the sector.

Competitive Advantage

MTC has retained its competitive nature in the market through the provision of its consultative services to the clients. To get its clients the company usually competitively bids with the rest of the companies offering similar services for the proposals that have been offered by business organizations, non-governmental organizations, non-profit making organizations, and governments. Besides that, the company is also gaining some momentum through the referrals and the follow-up techniques for the clients that might have been happy for the services rendered. Therefore, through the reliance on quality and the expertise of its employees the company aims to ensure that it remains highly competitive in the market. It’s in this quest that it also believes that it’s on the verge of getting two major projects shortly (Horstman, 2019).

To achieve its competitive advantage and increase its marketability the company has to initiate some strategies that would make it highly competitive in the market. For instance, MTC should step up its marketing strategies which will make its services well known to the public and the companies seeking its services. However, for this to be successful the recruitment plan must be put into the right use; it must employ some of the best-skilled employees which would easily improve on the services rendered and ensure that the needs of the clients are perfectly satisfied. The image of the company should also be updated such that its reputation is well known for the quality work rendered. In this regard, the company has to ensure that all the projects contracted to them are perfectly done such that the clients will also aid in promoting awareness of the company to more clients.

The new hiring system will be also making the company more competitive when the data in the system is effectively put into use. The recruits will be hired with the aim of improving the existing infrastructure while in the process adding value to the long term goals of the company. MTC seeks to remain competitive in the market and this will only be achieved if it’s equipped with some of the IT experts and expertise that can always satisfy the needs of the clients (Sennewald & Baillie, 2016). Therefore, an effective hiring system will make it easier to track and access the skilled recruits into the company.

Strategic Objectives

The success of MTC is only attributed to effective decision making made at various levels of production. In this regard, hiring skilled personnel is one of the decisions required in making the company runs smoothly. There must be the right staff required at different levels of the company for the company to achieve its targets. Therefore, the following are some of the strategic goals of the company, the objectives, and the accompanying explanations on the decisions made.

Strategic Goal (from case study)	Objective (clear, measurable and time-bound)	Explanation (2-3 sentences)
Increase MTC Business Development by winning new contracts in the areas of IT Consulting	To improve the performance of the company concerning the contracts won within the next 2 years. This is to hire highly skilled staff.	The new hiring system aims to ensure that there is effecting tracking and hiring of highly skilled staff. These staff would ensure that the needs of the clients are met hence through a good reputation created there will be more returning clients seeking our services thus improving the performance of the company overall.
Build a cadre of consultants internationally to provide remote research and analysis support to MTC’s onsite teams in the U. S.	Increase international recruiting efforts and employ 5 research analysts in the next 12 months.	The new hiring system would allow applicants from around the world to apply online, increasing the number of international applicants. It would enable the recruiters to carefully monitor the applications for these positions, identify the necessary research and analysis skills needed, and screen resumes for these key skills. Recruiters could quickly view the number of applicants and identify when additional recruiting efforts are needed to meet the objective
Continue to increase MTC’s ability to quickly provide high-quality consultants to awarded contracts to best serve the clients’ needs	To increase the MTC's ability to recruit highly qualified staff to meet the needs of the clients within the next 12 months.	The new hiring system will be able to track and get some of the highly qualified personnel in the field that would result in the provision of high-quality work to the clients. The recruitment will be effectively done concerning ensuring that the required values are obtained.
Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading-edge technologies and innovative solutions for its clients	To acquire skilled staff that is competitive enough in consultation matters within the next 12 months.	The new hiring system will be able to consider the competitive edge of the company is seeking the qualities of the required staff. The recruits would be able to put into practice their skills and make the company work towards achieving its goals of being highly competitive.

Decision Making

Information is vital in the decision-making process. This is vital for the MTC and it’s vital that all the decision made is made based on the data available. Therefore, based on different levels of performance there must be effective decision making that would result in achieving the desired results.

Role	Level as defined in Course Content Reading	Example of Possible Decision Supported by Hiring System	Example of Information the Hiring System Could Provide to Support Your Example Decision
Senior/Executive Managers (Decisions made by the CEO and the CFO at MTC supported by the hiring system.)	Top-level management	Getting into a contract with a client that MTC is sure of providing the required services.	The needs of the clients, which will be required for the client to be satisfied, and the ability of the company to meet the needs of the client.
Middle Managers (Decisions made by the Director of HR and the Manager of Recruiting supported by the hiring system.)	Middle-level Management	Recruitment of the skilled staffs and training of the staffs to meet the expectations of the clients	The type of employees to be trained and the training they require, the process of getting the best employees.
Operational Managers (Decisions made by the line managers in the organization who are hiring for their projects supported by the hiring system.)	Low-Level Management	Putting into practice the required goals of the client. Making the hands on the decision to ensure that the final product meets the needs of the client.	The individual information on the skilled staff that would be appropriate in handling the projects at hand.

References

Clement, M. C. (2015). 10 steps for hiring effective teachers. doi:10.4135/9781483393339

Horstman, M. (2019). The effective hiring manager. John Wiley & Sons.

Kuebiko Global. (2017). Winning the business systems analyst job interview: A powerful compilation of real world interview questions and answers for business systems analyst positions.

Sennewald, C. A., & Baillie, C. (2016). Hiring security personnel. Effective Security Management, 71-80. doi:10.1016/b978-0-12-802774-5.00008-3