Final project report for Methods engineering course

PROJECT REPORT PART II

1. What is the scope/objective of the facility you are working at?

The company that we will work for our project is AutoZone. Their main objective is to supply Automotive replacement parts and accessories.

2. Where are they located? How many units do they handle/produce or ship daily/weekly/monthly?

There are 5,000 stores of AutoZone in US, Mexico, Puerto Rico and Brazil. We visited the AutoZone that located in Las Cruces, Lohman location. They handle parts as following:

Daily: 800 – 1000 parts

Weekly: 900-1500 parts

Monthly: 3000-4000 parts

3. What is the role of this facility? Why do they exist?

The role of the AutoZone is to insure that customers get the best quality parts. They exist to provide a unique culture of customer satisfaction. Also, AutoZone provides charitable programs such as Greater Memphis Area Grants.

4. Ask for a place inside the company where they are having problems or they are interested in doing a time and motion study.

The AutoZone face some problems, and according to the employee that we asked in Lohman location, he said that sometimes they do not have the right parts for customers. Also, they deliver parts in one day to two days to the customers who ordered online, and the company get paid for shipping and handling.