Interaction Design

Diploma in Information Technology

Interaction Design

Instruction for CA3 Individual Assignment

April 2021 Semester

Assessment

100 Marks. (This assignment constitutes 40% of the overall assessment.)

Case Study:

Technology is part of our day-to-day life that we heavily depend on. Our smartphone

is one example of such technology that we use and check every day. A range of mobile

applications that brings convenience of service, all at the palms of our hands. For an

instance, ordering food using delivery applications, getting a cab using ride hailing

applications and doing our grocery shopping through an application. The level of

services can be accessed anytime anywhere through the advancement of technology,

which will only be further imprint in human lives.

The Singapore government has always been up to speed towards technology

advancement and welcomed the idea of using every possible technological way to

further community, work, society efficiency and effectiveness. The government have

pushed multiple initiatives towards technology, and one that is large in scale, is the

Services 4.0. Service 4.0 is derived from previous phases 1.0 to 3.0, that have already

met and achieved its milestone. 1.0 is the era of manual services, 2.0 is efficiency of

Internet-enabled services, 3.0 is the use of self-services enabled by mobile, wireless

and cloud technologies.

In phase 4.0, the government envision seamless services that are end-to-end,

frictionless, empathic and which anticipate customer needs using emerging

technologies. That is the vision for Singapore’s digital economy articulated in the

Services and Digital Economy (SDE) Technology Roadmap, launched in late 2018.

“Depending on the type of services offered and customers’ preferences, some

organisations may choose to keep part of their products or processes at various levels,

or provide Services 4.0 selectively. What is important is to figure out where this makes

sense and decide deliberately, based on the potential and relevance of new

technologies.”

You may read more on the Services 4.0 provided on the following link:

https://www.csc.gov.sg/articles/services-4.0-a-new-wave-of-innovation-and-

partnerships

The individual task:

Study and research on the case study provided above. Write a research report (with

the use of diagrams or images if necessary) with words not exceeding 5000 words. In

your research report, you are to satisfy the following pointers:

1. Think of a service/product/software/etc and explain how can that benefit from

the Services 4.0 initiative.

2. Based on the service/product/software/etc used in point 1, explain how the

FOUR (4) basic activities in a simple lifecycle model, can be applied to it.

Provide examples either in words, diagrams or sketches.

3. Based on the service/product/software/etc used in point 1, explain the possible

Interface Metaphors that can be referred. You are to provide at least THREE

(3) Interface Metaphors.

4. Based on the service/product/software/etc used in point 1, generate either a

Low-Fidelity prototype. You are to generate the prototype in (.ppt or .pptx)

format, and submit it as a separate file.

5. Based on the service/product/software/etc used in point 1. Choose THREE (3)

Interface Types and explain how each relates to the chosen

service/product/software/etc.

6. To ensure the success of Services 4.0, data analysis is key to support every

implementation stage of the initiative. Explain how can both basic Quantitative

and Qualitative Analysis be implemented in this case.

For all pointers, you are required to relate and reference to the case study. Also, it is

recommended that your explanation/illustration are as detailed as possible.

A marking rubric for this research report can be found in the appendix of this

assignment. Do note that the marking rubric is a guideline on how your research report

will be evaluated.

Assessment Marks Allocation

Component Assessed Marks Allocation

1 Research report to satisfy all pointers. The

breakdown are as follows:

Point 1: 10 marks

Point 2: 10 marks

Point 3: 20 marks

Point 4: 20 marks

Point 5: 20 marks

Point 6: 20 marks

100

Total 100

Assessment Topics

Topics 1 to 17

Instructions

Submitting Assignment

All assignment files are to be zipped into a folder with your full name, student

number, institution name, the module name and CA3. Example

“full_name_student_no_sim_id_ca3”.

Students should keep a copy of assignment submitted.

Penalty Marks for Late Submission of Assignment

By one day: 20% to be deducted from total marks.

More than one day: submission will NOT be graded.

Important Dates of CA3 Assignment

CA3 Individual Assignment Deadline: 17 May 2021 (11.59am)

Zip all assignment file. Submit your assignment via eGlobal. All assignment files

must be submitted in order to be graded.

Lecturer Contact

You should contact your lecturer via your SIM email whenever you have any issue

about your project. You may send your email to: [email protected]

Appendix

S/ N Criteria Excellent Very good Good Acceptable Weak

Research Report (100 marks)

1 Think of a service/product/soft

ware/etc and explain how can that benefit from the Services 4.0

initiative. (10 marks)

Student provided a service/product/soft ware and explain how it benefits the Services 4.0 with justification and

illustration.

Student provided a service/product/soft ware and explain how it benefits the Services 4.0 with

justification.

Student provided a service/product/soft ware and explain how it benefits the

Services 4.0.

Student provided a service/product/soft ware but failed to

explain how it benefits the

Services 4.0.

Student did not use any

service/product/s oftware.

2 Explain how FOUR basic activities in a

simple lifecycle model can relate to

the chosen service/product/soft

ware/etc (10 marks)

Student provided detailed relevant

explanation on the FOUR basic

activities of the lifecycle model in the context of the

chosen service/product/soft ware/etc. Provided illustration/diagram

s and examples.

Student provided detailed relevant

explanation on the FOUR basic

activities of the lifecycle model in the context of the

chosen service/product/soft ware/etc. Provided examples as well.

Student provided detailed relevant

explanation on the FOUR basic

activities of the lifecycle model in the context of the

chosen service/product/soft

ware/etc.

Student provided brief relevant

explanation on the FOUR basic

activities of the lifecycle model in the context of the

chosen service/product/soft

ware/etc.

Student did not provide any

explanation on the FOUR basic

activities the lifecycle model.

3 Based on the service/product/soft

ware/etc used in point 1, explain the possible Interface

Student did provide relatable Interface Metaphors related

to the chosen services/product/so

Student did provide relatable Interface Metaphors related

to the chosen services/product/so

Student did provide relatable Interface Metaphors related

to the chosen services/product/so

Student did provide relatable Interface Metaphors related

to the chosen services/product/so

Student did not provide any

Interface Metaphors

related to the

Metaphors that can be referred. You are to provide at least THREE (3)

Interface Metaphors. (20 marks)

ftware detailed explanation,

justification as to why it should fit the

highlighted Interface

Metaphors. Support with illustration of

image or diagrams.

ftware detailed explanation and justification as to

why it should fit the highlighted Interface

Metaphors.

ftware with detailed explanation.

ftware without explanation.

chosen services/product/

software.

4 Based on the service/product/soft

ware/etc used in point 1, generate

either a Low- Fidelity prototype.

You are to generate the

prototype in (.ppt or .pptx) format, and submit it as a

separate file. (20 marks)

Student generated a detailed and well-

designed Low- Fidelity prototype with explanation.

Student generated a detailed Low-

Fidelity prototype with explanation.

Student generated a detailed Low-

Fidelity prototype.

Student generated a simple Low-

Fidelity prototype.

Student did not generate a Low-

Fidelity prototype.

5 Based on the service/product/soft

ware/etc used in point 1. Choose

THREE (3) Interface Types and explain how

each relates to the

Student did provide relatable Interface Types related to

the chosen services/product/so

ftware detailed explanation,

justification as to

Student did provide relatable Interface Types related to

the chosen services/product/so

ftware detailed explanation and justification as to

Student did provide relatable Interface Types related to

the chosen services/product/so ftware with detailed

explanation.

Student did provide relatable Interface Types related to

the chosen services/product/so

ftware without explanation.

Student did not provide any

Interface Types related to the

chosen services/product/

software.

chosen service/product/soft

ware/etc. (20 marks)

why it should fit the highlighted Interface

Metaphors. Support with illustration of

image or diagrams.

why it should fit the highlighted Interface

Metaphors.

6 To ensure the success of

Services 4.0, data analysis is key to

support every implementation

stage of the initiative. Explain

how can both basic Quantitative and

Qualitative Analysis be implemented in

this case. (20 marks)

Student did provide brief explanation, justification and

exmaples on how both Quantitative and Qualitative Analysis can be

applied to support the Services 4.0

initiative.

Student did provide brief explanation

and justification on how both

Quantitative and Qualitative Analysis can be applied to

support the Services 4.0

initiative.

Student did provide detailed relevant

explanation on how both Quantitative and Qualitative Analysis can be

applied to support the Services 4.0

initiative.

Student did provide brief relevant

explanation on how both Quantitative and Qualitative Analysis can be

applied to support the Services 4.0

initiative.

Student did not provide any

explanation on how both

Quantitative and Qualitative

Analysis can be applied to support the Services 4.0

initiative.