CLOSED

Project Assessment: Determine business requirements

Criteria

Unit code, name and release number

ICTICT401 - Determine and confirm client business requirements (1)

Qualification/Course code, name and release number

ICT40118 - Certificate IV in Information Technology (1)

Student details

Student number

Student name

Assessment Declaration

This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.

No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.

I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.

Student signature and Date

Document title Version 1.0 Page 1 of 17

Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.

© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

Document title: ICTICT401_AE_Pro_2of2 Page 25 of 25

Resource ID: TBS_19_002_ICTICT401_AE_Pro_1of2 STUDENT NAME:

Version: 20190301

Date created: 1 March 2019

Date modified: 10 June 2021

For queries, please contact:

Technology and Business Services SkillsPoint

Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007

© 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E

This assessment can be found in the Learning Bank

The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 10 June 2021. For current information please refer to our website or your teacher as appropriate.

Document title Version 1.0 Page 1 of 17

Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.

© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011

Assessment instructions

Table 1 Assessment instructions

Assessment details	Instructions
Assessment overview	The objective of this assessment is to assess your knowledge and performance to gather information, and determine and confirm system requirements.
Assessment Event number	2 of 2
Instructions for this assessment	This is a project-based assessment and will be assessing you on your knowledge and performance of the unit. This assessment is in five (5) parts: 1. Gather information 2. Document requirements 3. Verify business requirements 4. Obtain final approval Appendix 1 – Assessment Checklist Appendix 2 – Observation Checklist 1 Appendix 3 – Observation Checklist 2 Appendix 4 – Observation Checklist 3 5. Assessment Feedback Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks.
Submission instructions	On completion of this assessment, you are required to upload it for marking. Ensure you have written your name at the bottom of each page (in the footer) of your assessment. Submit the following documents for each part: Part 1: Gather information Records of responses from information gathering – this may include documents, recordings etc. as appropriate for the method used You will also be observed by your assessor. Part 2: Document requirements Business requirements and specifications report V1 Part 3: Verify business requirements Signed verification checklist You will also be observed by your assessor. Part 4: Obtain final approval Business requirements and specifications report final version You will also be observed by your assessor. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result?	To achieve a satisfactory result for this assessment, all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory.
Assessment conditions	Assessment conditions for Parts 1.1, 3.2 and 4.2 will replicate the workplace, including noise levels, production flow, interruptions and time variances. These will need to be conducted over the phone with your assessor. Assessment may be undertaken in normal classroom conditions, which is assumed to be noisy and similar to workplace conditions This may include phones ringing, people talking and other interruptions.
What do I need to provide?	USB drive or other storage method to save work to, with at least 500MB free space.
What will the assessor provide?	Access to Moodle. Scenario documents as outlined in assessment: · Red Opal Innovations report template (ROI_Report_template.dotx).
Due date and time allowed	Refer to the Unit Assessment Guide for the due dates. The estimated time for a student to complete this assessment is 4 hours. However there is no time limit for students to complete this assessment.
Supervision	Parts 1.1, 3.2 and 4.2 will need to be observed either over the phone or via a videoconferencing method such as Skype. Parts 1.2, 2, 3.1 and 4.1 are an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
Assessment feedback, review or appeals	In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus.

Specific task instructions

Continue on with the same scenario you used for Assessment 1. The next steps are to gather information that will help you in writing a business requirements and specifications report. You’ll then need to verify the documentation with the client and request final approval.

Stakeholder Instructions : In Part 3, the person roleplaying the client must find at least 2 issues or changes that are required to be made to the submitted document, as per the Document Requirements in Part 2.

Part 1: Gather information

In order to identify the business and system requirements, you will need to use your information gathering plan to elicit information from your stakeholders.

You will need to arrange for at least three stakeholders (work colleagues/clients or other students) to attend a meeting. You can use the same three stakeholders for each task below, however the questions being asked must be different.

1. During the meeting you will need to demonstrate your information gathering method that involves verbal communication. The meeting should run for 5-10 minutes, including assessor questions. You need to follow your information gathering plan.

· Your assessor will observe this task and complete the Part 1 Observation Checklist.

· You must use plain English, effective listening and questioning techniques, and relevant terminology to elicit information and feedback

· You need to record the responses from your stakeholders using an appropriate technique e.g. typed document of responses, video recording of interview etc.

Participants:

· Stakeholders (clients, manager etc.) – arrange for three people to participate as stakeholders

· IT Trainee (this is you).

2. Perform your second information gathering method according to your plan.

· You need to record the responses from your stakeholders using an appropriate technique e.g. online survey tool, typed document of responses etc.

Part 1 Observation Checklist

The Observation Checklist will be used by your assessor to mark your performance in Part 1.1. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 3: Observation Checklist 1

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1.	Effectively undertakes information gathering method using verbal communication despite noise and distractions, timeframe between 5 and 10 minutes according to their plan Uses plain English and relevant terminology. Uses effective listening and questioning techniques to elicit information. Records responses from the role play using appropriate techniques.	☐	☐	Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Part 1 Assessment Checklist

The following checklist will be used by your assessor to mark your performance in Part 1.2. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
2.	Performs a second information gathering method according to their plan. Records responses from the second information gathering method using appropriate techniques.	☐	☐

Part 2: Document requirements

Using the outcomes of your information gathering, as well as relevant organisation documents, write a business requirements and specifications report.

The report must be professionally presented, using the Red Opal Innovations report template (ROI_Report_template.dotx) (minimum 750 maximum 2000 words).

· Use correct spelling, grammar and plain English.

· Use relevant systems-related text and terminology where necessary.

· Include a title page with your name, report title and date, table of contents, version control, sign-off table and references (cite any sources using Harvard referencing).

Required:

Include the following content in your report, with appropriate headings:

1. The background to the project, including the following:

· The problem statement (revised if necessary)

· A context diagram identifying the current system, clients and other stakeholders

· A stakeholder analysis table, including a list of the stakeholders and their roles, their requirements or interests, and their involvement in the project

· Any business rules, assumptions and cost constraints that apply

2. An overview and analysis of the data gathering you performed, including a list of identified business issues/problems

3. An outline of the prioritised critical business and system requirements, considering and referring to the current system functionality, geography and environment. Include the following:

· Functional requirements – these may include any of the following, as appropriate to your project:

· Use-case diagrams and descriptions

· Context diagram

· Process diagram

· Other technical diagrams or specifications

· Non-functional requirements – include any relevant assumptions and constraints

· Physical system requirements.

4. An outline of the changes required to the current system in order to implement the new system

5. A conclusion summarising your recommendations.

Part 2 Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of documenting requirements. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1.	Documents the problem statement, current system functionality, geography and environment, clients and stakeholders (including their roles and involvement), and any business rules, assumptions and cost constraints that apply. Writes a professionally presented business requirements and specifications report of minimum 750 and maximum 2000 words. Uses correct spelling, grammar and plain English. Uses relevant systems-related text and terminology where necessary. Includes a title page with their name, report title and date, table of contents, version control, sign-off table and references.	☐	☐
2.	Writes an analysis and overview of their data gathering, including identified business issues/problems.	☐	☐
3.	Outlines and prioritises the critical business and system requirements, including functional and non-functional requirements, considering the current system functionality, geography and environment.	☐	☐
4.	Outlines the changes required to the current system, in order to implement the new system.	☐	☐
5.	Includes a conclusion, summarising recommendations.	☐	☐

Part 3: Verify business requirements

Before your business requirements and specifications report can be submitted for final approval, you need to verify it with the client to ensure that it’s accurate and meets their needs.

1. Create a verification checklist, including a sign-off section, that will enable you to check your report with the client against the following items:

· Is your report easily understood? Do others understand it as you intended?

· Are there any differences of opinion about the content?

· Are there any missing, invalid or new requirements?

· Are the requirements in scope?

· Does each requirement align to the achievement of project objectives and outcomes?

· Will the requirements resolve the identified issues?

2. Organise a meeting to verify your report with the client. The meeting should run for 5-10 minutes:

· Your assessor will participate in and/or observe the meeting and complete Part 2 Observation Checklist.

· Use plain English and relevant terminology to obtain feedback

· Submit your report to the client and go through each item on your checklist with them, ensuring that you add explanation as required e.g. you may need to point out how the requirements are within the scope.

· Your client will indicate changes that are required to the specification report (The person roleplaying the client must find at least 2 issues or changes that are required to be made to the submitted document, as per the Document Requirements in Part 2). You must respond with how you will address these new requirements and note the changes that are needed on the checklist.

· Ask the client to sign the checklist if they agree that it’s an accurate record of the meeting.

Part 3 Assessment Checklist

The following checklist will be used by your assessor to mark your performance in Part 3.1. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1.	Creates an appropriate verification checklist to verify documentation. Completes verification checklist, including requested changes and client signature.	☐	☐

Part 3 Observation Checklist

The Observation Checklist will be used by your assessor to mark your performance in Part 3.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 3: Observation Checklist 1

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1.	Meets with client to discuss their report, timeframe between 5 and 10 minutes. Effectively undertakes client discussion despite noise and distractions. Uses plain English and relevant terminology to obtain feedback. Submits documentation to client, checking content against their verification checklist. Responds appropriately to required changes.	☐	☐	Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Part 4: Obtain final approval

During the verification process, your client indicated changes that need to be made to your business requirements and specifications report before final approval can be obtained.

1. Using a copy of your report, make the requested changes and update the version number.

2. Organise a meeting (from 5-10 minutes) with the client to request final approval of your business requirements and specifications report:

· Your assessor will participate in and/or observe the meeting and complete Part 4 Observation Checklist.

· Use plain English and relevant terminology to obtain feedback

· Submit your report to the client and explain the changes that you’ve made according to their requests

· Ask the client to sign the sign-off page if they approve the report.

Part 4 Assessment Checklist

The following checklist will be used by your assessor to mark your performance in Part 4. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission/presentation. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission/presentation is taking place or if appropriate directly after the task/activity has been submitted/completed.

Table 3 Assessment Checklist

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1.	Updates documentation as required.	☐	☐

Part 4 Observation Checklist

The Observation Checklist will be used by your assessor to mark your performance in Part 4.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 3: Observation Checklist 1

TASK #	Task performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
2.	Meets with client to obtain final approval of their report, timeframe between 5 and 10 minutes. Effectively undertakes client meeting despite noise and distractions. Uses plain English and relevant terminology to obtain feedback. Submits documentation to client, requesting final approval.	☐	☐	Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria required.

Appendix 1: Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted.

Table 2: Assessment Checklist

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 1.1	Performs information gathering method using verbal communication, of minimum five and maximum 20 minutes, including assessor questions, according to their plan			Assessors are to record their comments in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 1.1	Records responses from the role play using appropriate techniques
Part 1.2	Performs a second information gathering method according to their plan
Part 1.2	Records responses from the second information gathering method using appropriate techniques
Part 2	Writes a professionally presented business requirements and specifications report of minimum 750 and maximum 2000 words
Part 2	Uses correct spelling, grammar and plain English
Part 2	Uses relevant systems-related text and terminology where necessary
Part 2	Includes a title page with their name, report title and date, table of contents, version control, sign-off table and references
Part 2.1	Documents the problem statement, current system functionality, geography and environment, clients and stakeholders (including their roles and involvement), and any business rules, assumptions and cost constraints that apply
Part 2.2	Writes an analysis and overview of their data gathering, including identified business issues/problems
Part 2.3	Outlines and prioritises the critical business and system requirements, including functional and non-functional requirements, considering the current system functionality, geography and environment
Part 2.4	Outlines the changes required to the current system, in order to implement the new system
Part 2.5	Includes a conclusion, summarising recommendations
Part 3.1	Creates an appropriate verification checklist to verify documentation
Part 3.2	Meets with client to discuss their report, minimum five and maximum 20 minutes
Part 3.2	Completes verification checklist, including requested changes and client signature
Part 4.1	Updates documentation as required
Part 4.2	Meets with client to obtain final approval of their report, minimum three and maximum 10 minutes

Appendix 2: Observation Checklist 1

The Observation Checklist will be used by your assessor to mark your performance in Part 1.1. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 3: Observation Checklist 1

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 1.1	Effectively undertakes information gathering despite noise and distractions			Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 1.1	Uses plain English and relevant terminology
Part 1.1	Uses effective listening and questioning techniques to elicit information

Appendix 3: Observation Checklist 2

The Observation Checklist will be used by your assessor to mark your performance in Part 3.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 5: Observation Checklist 2

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 3.2	Effectively undertakes client discussion despite noise and distractions			Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 3.2	Uses plain English and relevant terminology to obtain feedback
Part 3.2	Submits documentation to client, checking content against their verification checklist
Part 3.2	Responds appropriately to required changes

Appendix 4: Observation Checklist 3

The Observation Checklist will be used by your assessor to mark your performance in Part 4.2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the activity has been completed.

Table 7: Observation Checklist 3

TASK/STEP #	Instructions	S	U/S	Assessor Comments
Part 4.2	Effectively undertakes client meeting despite noise and distractions			Date of Observation: Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.
Part 4.2	Uses plain English and relevant terminology to obtain feedback
Part 4.2	Submits documentation to client, requesting final approval

Part 5: Assessment Feedback

NOTE: This section must have the assessor signature and student signature to complete the feedback.

Assessment outcome

☐ Satisfactory

☐ Unsatisfactory

Assessor feedback

☐ Has the Assessment Declaration been signed and dated by the student?

☐ Are you assured that the evidence presented for assessment is the student’s own work?

☐ Was the assessment event successfully completed?

☐ If no, was the resubmission/re-assessment successfully completed?

☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document.

Comments:

Assessor name, signature and date:

Student acknowledgement of assessment outcome

Would you like to make any comments about this assessment?

Student name, signature and date

NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.