answer questions

Read/review the City of Charlotte  case, and answer the following questions:

1. What is the dominant strategy (operational excellence; customer intimacy; product innovation)? 

2. What are the secondary strategies?

3. Create a Strategy Map supporting your dominant strategy. A strategy map is a balanced scorecard with objectives for each area in the card; the areas are:

· Financial

· Customer

· Process

· Workforce

4. What are A level positions in support of your strategy?

5. What are some critical metrics?