The Technicals: Measuring and Evaluating Performance
Indicators of Success
Increased number of needy persons at the St. John’s Homeless Shelter over an identified period of time. The center targets individuals suffering from alcohol and drug abuse, provides emergency housing and also avails financial counselling services. Assessing the number of individuals seeking for any of the service at the center determines its success. For instance, the center may target a total of 500 persons bi-annually. Attaining this number at the stipulated time highlights a major success. Improved life among the homeless people due to the support availed by the center through programs seeking to enhance their social, economic status exist as another key success indicator. The Center advocates for the rights of the homeless people where this depicts efforts to improve their social, economic status (St. John’s Homeless Shelter, n.d.). A follow-up procedure enables the center to determine the different changes which have taken and measure it against the expected performance. For instance, their living standards is a viable indicator for the life improvement.
Indicators Signifying Success in The Strategic Plan
The corporate culture exist as one of the vital indicators. Alignment and flexibility of the corporate culture to fit legal changes. Ahmadi, Ali, Salamzadeh, Daraei and Akbari (2012) state that a flexible culture enhances strategy implementation. St. John’s Family Shelter should develop a flexible culture allowing them to make changes emerging from the changing legal provisions. The alignment ensures that the processes fit in emerging legal trends which are rarely predictable. Notably, psychometric tests results act as a viable indicator whether an individual qualifies for the care of St. John’s Family Shelter or not. According to Rust and Golombok (2014), psychometric tests helps to examine psychological issues. The determination of the less fortunate may be a hectic task since some people would fake to receive care at the center. However, the psychometric test reduces the stumbling block associated with determination of the less fortunate. The skills and knowledge portrayed by the external consultancy team aids in evaluating success in the strategic plan. Lastly, the available organizational structure assists in determining if the center attains its objectives or not.
Measurement of the Indicators
Measuring the workplace culture entails determination of its compatibility with organizational process and ability to suit the legal changes taking place. Determining the impact of a new legal approach introduced in the corporate setting aids in measuring its success. The use of the psychometric tests would assist in measuring success by highlighting the number of individuals who qualify for care at the center against those who fail to qualify. The capability of the external consultants is assessed by measuring their input and output against that of the internal consultants. The difference permits the organization to make decisions regarding incorporating the external consultants or not. Lastly, the available organizational structures which supports strategic planning and their role towards enabling the center meets intended milestones and objectives is vital. Measuring these structures entails assessment of their contribution towards organizational success.
Performance Targets
Organizational Culture
The number of times the organizational culture has been changed to align it to operations and the legal requirements. The performance target enables the center to assess if the corporate culture supports legal provisions.
Psychometric Tests
The number of less fortunate persons who qualify for care and attention at the center against those who fail to quality for one month. The outcome reveals the success level associated with the use of the psychometric tests in selecting needy persons.
Capacity of the External Stakeholders
The number of new external consultants signed bi-annually. Determination of the number of new external stakeholders employed to evaluate financial matters at the center helps to assess its success. The success is measured against the capacity of internal stakeholders.
Available Organizational Structures
Evaluating the existing executive structures and systems at the center. The approach aids determining the possibility of strategic planning. Strategic planning assists in attaining predetermined goals (Stroh, 2015). Notably, it also avails an opportunity to assess how the different operations and activities relate to in enhancing achievement of the objectives.
References
Ahmadi, A., Ali, S., Salamzadeh, Y., Daraei, M., & Akbari, J. (2012). Relationship between Organizational Culture and Strategy Implementation: Typologies and dimensions. Global Business & Management Research, 4.
Rust, J., & Golombok, S. (2014). Modern Psychometrics: The science of psychological assessment. Routledge.
St. John’s Homeless Shelter (n.d.). St. John’s Homeless Shelter. Retrieved from https://www.stjohnhomelessshelter.org/about/our-organizations/st-johns-homeless- shelter/#1539623763794-e8514c26-9f67
Stroh, D. (2015). Systems Thinking for Social Change: A practical guide to solving complex problems, avoiding unintended consequences, and achieving lasting results. White River Junction, Vermont: Chelsea Green Publishing
L Anderson
HUMN6660Week8CapstoneIV.docx
0
