Healthcare Leadership Skills

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The Decision-making Process

Rasmussen College

HSA5500CBE: Healthcare Leadership and Human Resources

Dr. Lynne Croteau

Date

The Decision-making Process

Provide brief introduction: why you are doing this assignment? What are you going to discuss?

Figure 1

Decision-making Process

Note: This diagram details each step within the decision-making process (The University of Massachusetts, n.d.).

Short statement on why organizations use the decision-making process and follow with information related to each step. State an example that you will share as an example of how to follow this process. Example: Long wait times for a healthcare call center. You may want to share what type of decision-making approach you may want to use. Ex: Autocratic decision-making; Participatory decision-making; Consensus-based decision-making;

Democratic decision-making (Business Toolkit, 2015).

Understanding Each Step

1. The first step in this participatory decision-making process is to identify the issue (The University of Massachusetts, n.d.).

a. Example: The pediatric specialty department has long (greater than three minutes) wait times for incoming phone calls.

b. Why is this step important?

2. Step two in this process is to gather research on the topic (The University of Massachusetts, n.d.). It is essential to identify when the problem began and explore whether other areas have a similar situation. By doing this research, the team will have a better perspective on how to address the issues.

a. Example: The leader will speak with staff answering the phones to gather information on the topic…

b. Why is this step important?

3. The third step in the process is to brainstorm potential solutions (The University of Massachusetts, n.d.). …

a. Example:

b. Why is this step important?

4. The step of reviewing the data obtained from brainstorming happens next to present options (The University of Massachusetts, n.d.). discussion on this step…The review will provide a more in-depth look at how each option will resolve the issue and how the department will be impacted (Tancig, 2009).

a. Example:

b. Example:

c. Example:

d. Example:

e. Why is this step important?

5. In step five, deciding the best option from the possibilities researched and brainstormed in both step three and four is completed (The University of Massachusetts, n.d.). discuss….A decision must be made for the problem to be solved (Tancig, 2009).

a. Example:

b. Why is this step important?

6. One of the final steps is step six. In this step, the solution is implemented (The University of Massachusetts, n.d.). Decision implementation is a critical step in this process…

a. Example:

b. Why is this step important?

7. The last step in the decision-making process is evaluating the decision made (The University of Massachusetts, n.d.). … discussion…

a. Example

b. Why is this step important?

Following Each Step

Explain if it is mandatory to follow each step in the exact order. Yes or no? Why?

Conclusion

References

Tancig, S. (2009). Expert team decision-making and problem solving: Development and learning. Interdisciplinary Description of Complex Systems, 7(2), 106-115.

The University of Massachusetts. (n.d.). Decision-making process. https://www.umassd.edu/fycm/decision-making/process/

1. Identify Issue

2. Gather Research

5. Make a Choice from Options

6. Implement Choice

7.Evaluate Decision

3. Brainstorm Solutions

4. Review Supporting Material