HSA 320 IP 4

Adrienne Mandalski

Unit 4 – Discussion Board

HSA320 – Administration in Healthcare Services

I. Introduction

I just started my new job as a health care manager at Smith family practice. Smith family practice has been in business for over 20 years. As an established facility, they have already built the structure of how this location will be run along with the culture of the staff. To adjust to my new position, I have been looking into how things have been handled in the past as far as corrective actions, employees resisting change and how management resolved the problems, and I will need to develop an organizational chart of the entire staff.

PART 1:

Corrective Actions

A. What is involved in a corrective action?

a. Agreement between employee and management

b. Verbal, written, final written and termination.

c. Review of appropriate behavior, company policy, future efforts that will be taken.

d. Signed documentation.

B. Example of corrective action plan

a. Poor attendance violating company policy.

b. Written warning (1st offense) – evidence of offense included in warning.

c. Agreement between management and employee signed.

C. Employee motivated or empowered after corrective action?

a. Ways to motivate employee after corrective action.

b. Reasons why employee may not be empowered after corrective action.

Employees resisting change and how management solved problem.

A. How does change impact employee motivation?

a. Leadership changes, mergers, acquisitions, process, and system changes

b. Uncertainty and fear due to unfairness and lack of communication

c. Physical effects on health

d. Loss of loyalty and employee turnover

B. Communication and implementing change.

a. Creation of leadership team

b. Roadmap created to include steps to be taken and deadlines.

c. Communication to employees

d. Training scheduling and completion

C. Training, job skill changes

a. Avoiding setbacks, errors, employee turnover and frustration

b. Additional training for struggling employees

c. Quality resources to ask / answer questions.

Developing an organizational chart

A. Purpose of an organizational

a. Outline hierarchy within an organization

b. Define relationships for each individual employee.

B. Uses for an organizational chart.

a. Future planning

b. Organizational structure

c. Establish authority and assign responsibility.

d. Employee data and metrics

C. Programs that can assist with creating the organizational chart.

a. Microsoft Word

b. Power point

Mission statements and values for a facility

A. Purpose of a mission statement

a. Why the organization exists.

b. The goal of its operation

c. Action-oriented vision

B. Writing a mission statement

a. What does the company do?

b. How does the company do what it does?

c. Why does the company do what it does?

C. What does the facility value?

a. Values are the heartbeat of a facility.

b. Foundation on what the facility believes.

c. How the company will achieve the mission

d. Driving force that will lead the facility to success.

Types of health care Smith Family Practice provides

A. What is the purpose?

a. To provide general health care to the surrounding community

B. What services are provided?

a. General non-emergency health care

b. Primary care

c. Preventative care

d. Vaccines

C. What type of health care?

a. Non-emergency

D. Number of Staff members?

a. Physicians staff - 2 doctors, 2 nurses and 2 medical assistants

b. Practice manager

c. Billing manager

d. 2 Billing clerks

e. Receptionist and payroll clerk

E. Size of facility?

a. Small neighborhood facility

F. Departments?

a. Medical team

b. Management

c. Billing

G. MISC Details –

a. Been in business 20 years.

b. Started as a family business and expanded through the years.

c. Recently implemented Electronic Health Records

PART 2:

Ethical Standards

A. Companies with ethical standards

a. Amazon

b. BestBuy

B. Ethical Standards at Smith family Practice

a. Honesty

b. Integrity

c. Loyalty

d. Leadership

e. Respect for others

C. Providing ethical standards to employees

a. Standards along with definitions provided during orientation.

b. New hire paperwork

D. Training

a. Hands on training – shadowing

b. monthly progress review with management

c. Monthly staff meetings for all staff

d. Compliance courses online

Closing/Conclusion – Will be included in final draft.

References:

Admin, D. (2018, September 6). The Importance of an Organizational Chart: DATIS. DATIS HR Cloud. https://www.datis.com/resource/the-importance-of-an-organizational-chart/#:~:text=These%20charts%20clearly%20outline%20the,and%20responsibilities%20amongst%20their%20team.

Amazon.com. (1996). Code of Business Conduct and Ethics. Amazon.com, Inc. - Corporate governance - Documents and charters - Code of Business Conduct and Ethics. https://ir.aboutamazon.com/corporate-governance/documents-and-charters/code-of-business-conduct-and-ethics/default.aspx.

Bestbuy.com. (2020). Code of Ethics At our best. Code of Ethics. https://corporate.bestbuy.com/wp-content/uploads/2020/07/BBY_COE_EXT_FINAL_070820_SECURE.pdf.

Corkery, L. (2018, December 14). Corrective Action. Human Resources. https://www.hr.ucdavis.edu/departments/elr/corrective-action.

Duke Human Resources. (2006, July 1). Human Resources. Corrective Action | Human Resources. https://hr.duke.edu/policies/time-away/corrective-action.

Hicks, S. (2019). How to Communicate Your EMR Implementation with Staff and Patients. Invigotating Healthcare Communications + Visual Solutions. https://strategic.health/admin/resources/strategichealthemrcommunicationswhitepaper-2.pdf?pdf=strategichealthemrcommunicationswhitepaper-2.pdf.

Loria, G. (2017, April 25). Five Best Practices for Training Staff on Using a New EHR. Software Advice. https://www.softwareadvice.com/resources/five-best-practices-for-ehr-staff-training/.

Rushton, D. J. (2010, December 12). Home. Exemplary Business Ethics & Leadership. https://josephsononbusinessethics.com/2010/12/12-ethical-principles-for-business-executives/.

Taylor, D. (2016, July 15). What Does Your Organization Value? Thinking Business. https://www.thinkingbusinessblog.com/2014/07/03/what-does-your-organization-value/.

Wichford, H. (2029, January 31). Negative Impact of Organizational Change on Employees. Small Business - Chron.com. https://smallbusiness.chron.com/pros-cons-change-business-433.html.

Ward, S. (2020, January 2). How to Write a Mission Statement in 3 Easy Steps With Examples. The Balance Small Business. https://www.thebalancesmb.com/how-to-write-a-mission-statement-2948001.