HRM 699 CAPSTONE PROJECT

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Innovation Consultation

NOKIA: TELECOMMUNICATION INFRASTRUCTURE

This Photo by Unknown Author is licensed under CC BY-SA-NC

Review current Nokia’s current mission and vision statement

Develop guiding principles

SWOT! SWOT! SWOT!

Data analysis

Milestones

Plan of action

This Photo by Unknown Author is licensed under CC BY-SA

This Photo by Unknown Author is licensed under CC BY

Nokia’s phenomenal rise during the 1990’s is only usurped by its colossal decline in the subsequent decade. The innovative practices that company rode to the pinnacle of its industry was somehow lost or taken for granted in the 2000s. As is the case with most declines there exists no singular explanation. The subsequent brief are carefully thought out notions that if implemented properly and taken seriously could restore Nokia prominence in the telecommunications arena.

Reference: Burgelman, R. A. (2018). Yves L. Doz and Keeley Wilson: Ringtone: Exploring the Rise and Fall of Nokia in Mobile Phones. Administrative Science Quarterly, 63(4), NP46-NP48. https://doi.org/10.1177/0001839218791184

Mission and Vision Statement:

CONNECTING PEOPLE

This Photo by Unknown Author is licensed under CC BY-NC-ND

Nokia’s mission and vision statement: Connecting people while being very straightforward and to the point– does not say much else.

An ideal mission and vision statement is a sensible starting place for establishing effective strategic direction

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

SWOT! SWOT! SWOT!

  • What are our Strengths? Refers to internal factors
  • What are our Weaknesses? Internal shortcomings
  • What are our Opportunities to improve? External possibilities
  • What are the Threats to the firm? External factors

SWOT analysis should be conducted in a group session, preferably with the leadership management team. Most importantly, SWOT is a collaborative effort.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

Data Analysis

  • The firm must create an avenue to track and analyze data.
  • Quantitative and Qualitative methods

This Photo by Unknown Author is licensed under CC BY

Data Analysis provides documented proof if processes are working or failing. Whether it be qualitative or quantitative both means provide information that can aid in assessing firm performance.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

Milestones

  • What is it the company wishes to achieve in the next month? Quarter? Year?

This Photo by Unknown Author is licensed under CC BY-SA-NC

The right mix of short term and long term goals helps to propel the firm forward in meeting the objectives of the mission and vision statement. These milestones need to be concise and achievable.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

Plan of Action

  • Where do we start?

At the beginning– mission and vision statement

Continue to goal setting and training

Monthly meeting updates

Course correct if milestones are missed or need to be recalibrated

Accountability– set a standard and hold everyone to it

Repeat as required.

This Photo by Unknown Author is licensed under CC BY

Nokia’s phenomenal rise during the 1990’s is only usurped by its colossal decline in the subsequent decade. The innovative practices that company rode to the pinnacle of its industry was somehow lost or taken for granted in the 2000s. As is the case with most declines there exists no singular explanation. The subsequent brief are carefully thought out notions that if implemented properly and taken seriously could restore Nokia prominence in the telecommunications arena.

Reference: Burgelman, R. A. (2018). Yves L. Doz and Keeley Wilson: Ringtone: Exploring the Rise and Fall of Nokia in Mobile Phones. Administrative Science Quarterly, 63(4), NP46-NP48. https://doi.org/10.1177/0001839218791184

Nokia’s mission and vision statement: Connecting people while being very straightforward and to the point– does not say much else.

An ideal mission and vision statement is a sensible starting place for establishing effective strategic direction

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

SWOT analysis should be conducted in a group session, preferably with the leadership management team. Most importantly, SWOT is a collaborative effort.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

Data Analysis provides documented proof if processes are working or failing. Whether it be qualitative or quantitative both means provide information that can aid in assessing firm performance.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.

The right mix of short term and long term goals helps to propel the firm forward in meeting the objectives of the mission and vision statement. These milestones need to be concise and achievable.

Reference: Pershing, J. A. (2006). The Performance Architect's Essential Guide to the Performance Technology Landscape. In Handbook of Human Performance Technology (3rd ed., pp. 35-54). San Francisco, CA: John Wiley & Sons, Inc.