Communicating the Change

HRM587CommunicationPlanGridforWeek6ProjectYourName5.xlsx

Your Grid for Week 6 assignment

[Click, and type your name.]
Change Plan Grid
Topic	Frequency or Timeline	Stakeholders/Audience	Purpose	Communicator	Message	Author	Delivery Method	Measure
COVID-19	MARCH 2020 - PRESENT	The public (customer)	implementation of in-store safety measures to protect customers at Walmart Stores	crisis managers	connect, coordinate, organize, respond. (webb, 2020)	Walmart Corporate Affairs	Walmart website, customer calls, signage upon entering store	How many customers are following guidlines, how safe consumers feel shopping in stores
			Amazon is prioritizing health and safety for their customers	Customer Relations Department	Customer safety and confidence dealing with the COVID-19 Pandemic	CEO	Daily updates via website, memos from CEO, surveys	Customers who feel safe going to Whole Foods stores, utilizing the unattended delivery service, elderly customers taking advantage of special shopping hours, consumers still purchasing and having items delivered to homes
		Employee/ Staff

Topic	What is the topic of the communication (a "re" statement)?
Frequency	How often will this message go out? Regularly? Will there be updated versions? Once?
Audience	Who will get this message? Why?
Purpose	What is the goal of the communication—what should it achieve?
Communicator	Who is going to actually have their name/voice on this communication?
Message	What is the foundation of the message? (Key points listed)
Author	Who is going to write the communication? (Use the name of the officer/change agent, i.e., the CIO, CFO, CEO or the "CA" (change agent), HR Director, etc.) You don't actually write a person's name.
Delivery	How will the message be delivered, and why that method (i.e., e-mail/phone conference/in person, etc.)?
Measure	How will you measure or determine if the message successfully conveyed the information?