human resource

Summer 2020

HRM410: Techniques of Employee Selection & Recruitment Weekly Assignment – (Turnitin) - 1 - (Monday - 31/08/2020 –23:59 PM)

Coverage: Chapter 1-3

Name University ID No.

Case Study – The Shanghai Ritz-Carlton Portman Hotel When the Ritz-Carlton Company took over managing the Portman Hotel in Shanghai, China, the new management reviewed the Portman’s strengths and weaknesses, and its fast-improving local competitors. They decided that to compete, they had to improve the hotel’s level of service. Achieving that in turn meant formulating new human resource management plans for hiring, training, and rewarding hotel employees. It meant putting in place a new human resource strategy for the Portman Hotel, one aimed at improving customer service. Their HR strategy involved taking these steps: ●● Strategically, they set the goal of making the Shanghai Portman outstanding by offering superior customer service. ●● To achieve this, Shanghai Portman employees would have to exhibit new skills and behaviours, for instance, in terms of how they treated and responded to guests. ●● To produce these employee skills and behaviours, management formulated new human resource management plans, policies, and procedures. For example, they introduced the Ritz-Carlton Company’s human resource system to the Portman: “Our selection [now] focuses on talent and personal values because these are things that can’t be taught … it’s about caring for and respecting others.” Source: Dessler, Gary, Human Resource Management, 15th ed. (New Jersey: Prentice Hall, 2017)

1. Refer to Chapter 1, read the Case Study and answer the following questions: a) According to new human resource strategy for the Portman Hotel, should HR department more focus on training current employees or hiring new employees from the outside? Justify your answer with examples please. (30%) b) In recruiting new employees, should staffing be based on just the person/job match or also on the person/organization match? Justify your answer with examples please. (30%)

2. According to the Figure 1 below taken from Chapter 3, what staffing plans should the

organization make to deal with employee shortages and surpluses. Please make at least three plans for A1, A2, B1, and B2 units and justify your answer. (40%)

Figure 1