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HowtoMeasurePublicAdministrationPerformance.docx

How to Measure Public Administration Performance.

Authors:

Van Dooren, Wouter 1 De Caluwe, Chiara 1 Lonti, Zsuzsanna 2

Source:

Public Performance & Management Review . Mar2012, Vol. 35 Issue 3, p489-508. 20p.

Document Type:

Article

Subject Terms:

* Performance evaluation * Public administration * Personnel management * Budget

Author-Supplied Keywords:

budgeting human resources management open government public administration performance

Company/Entity:

Organisation for Economic Co-operation & Development

NAICS/Industry Codes:

921130 Public Finance Activities 919110 International and other extra-territorial public administration 928120 International Affairs 923130 Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) 541612 Human Resources Consulting Services 921190 Other General Government Support

Abstract:

The economic crisis provides some insights on the role of measurement systems. As shown by the ongoing discussion of credit rating agencies by political actors and in the news media, measurement is not a neutral device, but an active agent in societal processes. Comparative measurements of international public administration are as frail, technocratic, and overly aggregated as bond ratings, but nonetheless are increasingly used by journalists, aid organizations, foreign investors, and, indeed, rating agencies to hold governments accountable. Better measurement is needed in public administration performance. This article builds on study reports from the OECD's Government at a Glance project to address the issue of how to measure public administration performance. The fields of budgeting, human resources management, and open government illustrate both the potential and the challenge of such measurements. [ABSTRACT FROM AUTHOR]

 

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Author Affiliations:

1University of Antwerp 2Organization for Economic Cooperation and Development

ISSN:

1530-9576

DOI:

10.2753/PMR1530-9576350306

Accession Number:

73523471