hosp

HOSP 3005 Leading Service Excellence in the Hospitality Industry

Term Project Phase 4 - CONTROL

This project is designed to allow you to complete the primary components of a quality improvement project. Phase 4 is the “Control” phase of the Six Sigma DMAIC process.

You will be provided with CTQ metrics for the periods 13-20 (post implementation) along with the baseline periods 1-12. The changes were implemented starting in period 13.

Prepare updated control charts for each of the CTQ data sets, and incorporate these into your paper.

Using this information, explain whether your changes achieved the goal of increasing the Green Option Participation rate. Also, what happened in the other CTQ’s? If your changes did achieve the goal, did they cause new problems in another area?

Format:

Write about the results of each CTQ, and paste the post-implementation chart for each CTQ below your explanation.

Then write a conclusion at the end. Does your data suggest that you identified the root cause? If not, what changes you would recommend to the process to improve the CTQ data?

(There is no need to include your Excel spreadsheet.)