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HOSP3005ProjectPart2-Measure2.docx
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HOSP 3005 Leading Service Excellence in the Hospitality Industry

Term Project Phase 2 - measure

This project is designed to allow you to complete the primary components of a quality improvement project. Phase 2 is the “Measure” phase of the Six Sigma DMAIC process.

Instructions

Develop each of the Critical to Quality (CTQ) components, which were identified in the class discussion. Do the following for each CTQ:

· A brief description of what the CTQ is and how it is measured.

· The Baseline Control Charts, from the data provided to you. Prepare the charts in Excel and copy/paste them into your Word document.

You should submit only the Word document which will include copies of the charts.

Chart Requirements:

1. Each Chart must have a title.

2. All Charts are LINE charts.

3. All periods are on the Chart.

4. The LOWER limit on the vertical axis is set to be slightly less than the lowest data point value.

5. The UPPER limit on the vertical axis is set to be slightly more than the highest data point value.

6. The vertical axis is properly formatted for the correct type of value ($, %, or count)

Example Chart:

image1.png