Home work

Unit4: OVERVIEW OF TOTAL QUALITY TOOLS

1. Define the following terms? What is their purpose? Used to??

a. Pareto chart.

b. Cause-and-effect diagrams.

c. Check sheet.

d. Histogram.

e. Scatter diagram.

f. Run charts.

g. Control charts.

h. Stratification.

i. Five-S. what is the intent of the word (Sort: - Store- Shine - Standardize - Sustain )? And the objective

j. Flowcharts. What these symbols mean in flowcharts

k. Surveys

2. Define the data and the information? What is the difference between

data and information? Give any examples? (+)

3. Solving the following problem

a. Pareto chart .

b. Histogram .

1- Draw the shape and explain it?

2- Calculate the mean?

3- Calculate the standard deviation?

c. Scatter diagram.

1- Draw the shape and explain the collection of it?