IT Management
Harrisburg University Homework # 1 (100-Points) ISEM547
IT Manager & Managing Technical Teams
Read Chapter 1 & 2 in course text and review Module 1 lecture notes. Provide a thoughtful and comprehensive response to each of the questions below. Upload homework assignment using the link provided in Canvas on or before the scheduled due date.
1. In table format, define each of the five leadership styles, range high or low relative to directive and supportive behaviors, and key characteristics of each type.
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Leadership Style |
(High/Low) Supportive – (High/Low) Directive |
Characteristics |
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Delegating |
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Supporting |
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Coaching |
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Directing |
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Situational |
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2. Briefly explain how IT Managers have to manage in four directions?
3. List and describe in sufficient detail twelve things an IT managers does?
4. List and describe in sufficient detail five successful attributes and core activites associated with an IT managers?
5. List and describe in sufficient detail five key considerations for managing technical teams?
6. What approach should an IT manager take when dealing with disputes, disagreements, or opposition between teams or individuals?
7. How does understanding individual personality types and communication styles aid the IT manager?
8. Why is having a high degree of emotional and cultural intelligence important attributes for an IT manager?
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