Leadership Exercise Report
1
STU D
EN T TA
BLETO P
EXERCISE P
rom enade R
ehabilitation and H ealth C
are C enter
140 B each 114th S
t R
ockaw ay P
ark, N Y
11694
• U
M G
C w
ishes to acknow
ledge and thank N ew
Yo rk C
ity Em ergency M
anagem ent
(N Y
C EM
) for m aking this custom
izable tabletop exercise available. •
T he custo
m izatio
n o f the exercise tem
plate w as based o
n info rm
atio n co
llected fro m
open so
urces, including governm ent w
ebsites and m edia repo
rts follow ing Supersto
rm
Sandy
• D
isclaim er: T
his custo m
izable exercise tem plate w
as created fo r the use o
f private secto
r o rganizatio
ns by N Y
C EM
. N Y
C EM
is no t respo
nsible fo r any changes m
ade to
exercise m aterials by participating o
rganizatio ns. T
he scenario s presented are fictio
nal, and N
Y C
EM canno
t guarantee that the C ity agency actio
ns depicted here w ill be the
C ity’s respo
nse fo r sim
ilar incidents. Fo r m
o re info
rm atio
n abo ut the reso
urces N
Y C
EM has available, please visit us at w
w w
.N Y
C .gov/em
ergencym anagem
ent o r
em ail us at publicprivate@
o em
.nyc.gov.
2
A ckn
o w
led gem
en t an
d D
isclaim er
• D
on’t fight the
scenario !It
is a
to o lto
guide the
assignm ent.
• T
his exercise
is an o pen,low
-stress,no -fault
enviro nm
ent.Students are expected to
provide varying view po
ints.
• R
espo nd to
the scenario using yo
ur know ledge o
f yo ur o
rganizatio n’s current
plans and capabilities.
• D
ecisio ns are no
t precedent-setting and m ay no
t reflect yo ur final po
sitio n
o n a given issue.T
his exercise is an o ppo
rtunity to discuss and present
m ultiple
o ptio
ns and po
ssible so
lutio ns.
• Issue
identificatio n is
no t
as valuable as
suggestio ns
and reco
m m
ended actio
ns that co
uld im prove respo
nse effo rts. Pro
blem -so
lving effo rts sho
uld be the fo
cus.
3
G ro
u n
d R
u les
B ackgro
u n
d
4
T hursday,A
ugust 29,5:45PM
• T
he sum
m er
has been
extrem ely
ho t,but
the fo
recast fo
r the co
m ing
w eekend lo
o ks excellent, w
ith pleasant tem peratures pro
m ised
thro ugh
Labo r
D ay
o n
M o nday.Severalo
fthe o rganization’s em
ployees are
taking advantage
o fthe
lo ng
w eekend to
travelo ut
o ftow
n.
• T
he com pany’s C
hief O perating O
fficer (C O
O ), w
ho w
ill be in So
uth C
aro lina
untilW ednesday,checks
the fo
recast befo
re leaving fo
r the airpo rt:
“T he
w eather
lo o ks
clear allalo
ng the
East C
o ast.Tropical Sto
rm C
hester has just
strengthened into
a C
atego ry 1
hurricane abo ut
400 m
iles east
o fthe B
aham as,but
that’s far aw
ay.”
• W
hile the C O
O is aw
ay, yo u, the Executive D
irecto r, are left in charge o
f the facility
S w
ift C
h an
ges
Today’s fo
recasts and
pro jectio
ns show H
urricane C
hester,now a
C atego
ry 2
sto rm
,heading fo
r the
So uth
C aro
lina co ast and then
w eakening significantly as it
heads no
rth over land.N
ew
York C
ity co
uld face
heavy rain
and high surfo
nTuesday.
Friday,A ugust
30,10:00am
C o
nsideratio ns:
� W
here do
es yo ur
o rganizatio
n get
info rm
atio n
fro m
? �
W hat
actio ns,ifany,w
illbe taken
at this po int?
5
C o
rp N
et U
p d
ate Friday,A
ugust 30,11:30am
C o
rresp o
n d
en ce
fro m
W AT
C H
C O
M M
A N
D :
**U PD
AT E** H
U R
R IC
A N
E C
H EST
ER IS
N O
W A
C AT
EG O
RY 2
STO R
M
T H
IS SY
ST EM
C U
R R
EN T
LY PO
SES N
O IM
M ED
IAT ET
H R
EAT TO
N EW
YO R
K C
IT Y.
N Y
C EM
W ILL C
O N
T IN
U E TO
M
O N
ITO R
T H
E STAT
U S A
N D
PRO
G R
ESS O
F H
U R
R IC
A N
E C
H EST
ER .
LO C
A T
IO N
...18.3N 65.0W
A B
O U
T 400 M
I... 643.7 K M
E O F T
H E B
A H
A M
A S
M A
X IM
U M
SU STA
IN ED
W IN
D S...96
M PH
...154 K
M /H
PR ESEN
T M
O V
EM EN
T...N E O
R 315 D
EG R
EES AT 13 M
PH ...20 K
M /H
M
IN IM
U M
C EN
T R
A L PR
ESSU R
E...997 M B
...29.44 IN
C H
ES
6
O p
eratio n
alC o
n cern
s
7
Friday,A ugust
30,6:30PM
• A
call co m
es in fro m
the business o peratio
ns m anager, stating that a
large shipm
ent o fm
edical supplies is
due to
arrive at
the facility
Tuesday afterno o n.
• T
he o ffice adm
inistrato r rem
inds the
gro up
that an unusually large num
ber o f new
patients are scheduled to
be adm itted o
n W
ednesday m
o rning.
C o
nsideratio ns:
� W
ho is o
n the crisis m
anagem ent
o r
respo nse team
? D o es
such a
team
exist?
SATU RD
AY
8
8
P ro
jectio n
s C
h an
ge
A tlantic and up the East C
o ast.
T he
m eteo
ro lo
gist w
arns that
unusually w arm
o cean tem
peratures co
uld keep
the hurricane
at
trajectory.
Saturday,A ugust
31,9:15A M
T
he N
atio nalW
eather Service
(N W
S) has now indicated that
H urricane C
hester is expected to
m ake landfall in N
o rth C
aro lina as a
C atego
ry 2 sto rm
and w ill then likely
head no
rth-no rtheast
back into
the
1 1
P M
Fri
8 P
M S
u n
8
P M
S a t
8 P
M M
o n
C atego
ry 2 strength
w hen
it lands in
N ew
Yo rk C
ity w
ith a
no rth
8 P
M W
e d
8 P
M T
h u
S a tu rd
a y ,A
u g u s t 3 1
1 1 0
8 P M
T u e
10
N Y
C P
ress C
o n
feren ce
Saturday,A ugust
31,11:00A M
• N
Y C
EM Em
ergency O peratio
ns C
enter is
activated.
• N
Y C
is co nsidering issuing an
evacuatio n o
rder fo r Z
o nes 1 and 2.
T he
C ity
is also
urging N
ew Yo
rkers to
stay w
ith friends and fam ily if po
ssible but w
ill o pen shelters if an evacuatio
n o rder
is issued.
• T
he C ity has been w
o rking w
ith ho
spitals and lo ng-term
care providers to
relo cate their
patients and
residents.
• T
he N W
S has issued an o fficial
H urricaneW
atch fo
r the
N Y
C area.
Evacuation:Know YourZone
� A
re any o f the
o rganizatio
n’s facilities
lo cated
in either Evacuatio
n Z
o ne
1 o r
2?
� D
o any
em ployees
live in
a N
Y C
,N J,o
r Lo
ng Island evacuatio
n zo
ne? 11
H IN
T:w w
w .nyc.gov/know
yourzone
T h
e N
ext S
an d
y? Saturday,A
ugust 31,6:00PM
• Lo
cal m edia has picked up the H
urricane C
hester sto
ry.C o m
m entato
rs are asking
w hether it w
ill be the next Sandy. Several co
-w o rkers have
e-m ailed asking
w hether
they sho uld plan to
co m
e in to w
o rk o
n Tuesday
o rW
ednesday.
• T
he N W
S has issued an o fficial H
urricane W arning fo
r N ew
Y ork C
ity and Lo
ng Island.T he hurricane is expected to
m ake landfall at 8:00 PM
,T uesday
and is
pro jected to
have a
m ajo
r im
pact o n
B ro
o klyn,so
uthern Q
ueens,and N
assau C
ounty.
12
SU N
D AY
13
E xecu
tive O
rd er
Sunday,Septem ber
1,10:00A M
• T
he M ayor has now
o rdered a
m andato
ry evacuatio
n o fZ
o nes
1 and
2.
• Scho
o ls
w illno
t o pen
o nTuesday
o rW
ednesday.
• T
he M ayor w
arns that no n-
essentialC ity
services,including public
transpo rtatio
n,w illshut
dow n
at 2
PM Tuesday,w
hen tro
pical sto rm
-fo rce w
inds w ill
m ake
o peratio
ns unsafe.
14
A R
E Y
O U
R EA
D Y
? •
Is yo
ur facility
in an evacuatio
n zo
ne? W here w
ill you evacuate
to ?
• D
o you
have an
em ergency plan fo
r this type o
f event?
• Is yo
ur facility prepared?
15
A ll N
ew Yorkers sho
uld sign up fo r N
otifyN YC
to receive
up-to -date
em ergency
alerts directly fro
m N
Y C
EM ’s
24/7 W
atch C
o m
m and.
A re
W e
R ead
y fo
rT h
is? M
onday,Septem ber
2, 8:30A
M• T
he C
O O
calls fro
m So
uth C
aro lina:“A
re w
e ready
fo r
this sto rm
? Iknow
fo lks
are o ut
o ftow
n fo
r Labo
r D
ay,but can yo
u gather so
m e peo
ple to gether to
m ake sure
o ur o
rganizatio n can m
ake it thro ugh
C hester
intact? I
don’t m
ean just facilities…
C o m
e to
think o fit,did
w e
ever secure an
alternate w
o rk
site fo
r suppo rt staff?”
• T
he com
pany’s vendo
r em ails back:the shipm
ent o fm
edical supplies
is po stpo
ned untilfurther
no tice.
C o
nsideratio ns:
� A
re there
lines o fsuccessio
n and
back-ups designated
fo r
im po
rtant po
sitio ns?
� D
o es
the o rganizatio
n have
an alternate
w o rk
site? H
o w
quickly can
it be
functio nalfo
r the
o rganization’s
needs?
16
Tuesday,Septem ber
3,8:00PM
H urricane
C hester m
akes landfallin N
ew York
C ity,bringing
sustained w
inds o fup
to 110
m ph
and a sto
rm surge
o f13.0-16.6
feet.
A cco
rding to
the N
atio nalH
urricane C
enter,
“so m
e ro o fing
m aterial,door,and w
indow dam
age o fbuildings
w illoccur.
… A
num ber o
f glass w indow
s in high rise buildings w ill be dislo
dged and beco
m e airbo
rne. Lo o se o
utdo o r item
s w ill beco
m e pro
jectiles, causing additio
naldam age
[and injury].…
N um
ero us large
branches w
illbreak. M
any trees
w ill be upro
o ted o
r snapped.Extensive
dam age to
pow er
lines and po
les w
illlikely result
in w
idespread pow
er o utages
that co
uld last a
few to
severaldays.”
17
H U
R R
IC A
N E
C H
EST ER
M A
K ES
LA N
D FA
LL
T h
e Im
m ed
iate A
fterm ath
W ednesday,Septem
ber 4,8:00A
M
• H
urricane C hester has passed and left
a large
am o unt
o fdam
age in
its w ake.
• T
he sto
rm surge has devastated
areas o f so
uthern B ro
o klyn and Q
ueens (w
here yo ur facility is lo
cated), trees and signs are dow
n all over the city, and
Low er
M anhattan
and M
idtow n
are a m ess o
f broken glass and debris.
• D
ue to
flo o ding,parts
o fthe
B elt
Pkw y
and FD
R D
rive are
clo sed
untilfurther no
tice.
C o
nsideratio ns:
� W
hat criticalo peratio
ns w
illneed to
get back up
and running as
so o n as
the sto
rm passes?
� W
hat o peratio
ns can
be po stpo
ned o r canceled
fo r a tim
e?
18
P ro
m en
ad e R
eh ab
ilitatio n
an d
H ealth
C are
C en
ter (P R
H C
C )
• Lo
cated o cean-fro
nt o n a barrier island in the R
o ckaw
ay Park sectio
n o f Q
ueens, N Y
C •
A ddress is 140 B
each 114th St, R o ckaw
ay Park, N Y
11694 •
T he building abuts an o
cean-fro nt bo
ardw alk
• Seven-sto
ry co ncrete structure w
ith brick veneer exterio r
• B
ack-up generato r and kitchen facilities are lo
cated o n the
first flo o r
• Stats: 104 nurses, 30 o
ther staff, 202 residents, 240 beds •
T he building is in a H
urricane Evacuatio n Z
o ne 1; the
highest risk zo ne
P R
H C
C A
fter H u
rrican e C
h ester
• B
ecause the sto rm
strengthened suddenly, neither the C
ity no r the State autho
rities o rdered patients
be evacuated prio r to
the sto rm
m aking landfall
• Part o
f the adjacent bo ardw
alk w as thro
w n into
the building
• T
he first-flo o r w
indo w
s, facing the o cean w
ere blo
w n in by a co
m binatio
n o f the bo
ardw alk debris
and w aves sm
ashing into the building
• Flo
o d w
ater, debris, and w aves w
ashed thro ugh
the first flo o r rendering the em
ergency backup generato
r and kitchen facilities badly dam aged and
unusable •
W ith no
generato r, all electrical po
w er w
as lo st
fo r an extending perio
d o f tim
e, and w itho
ut kitchen facilities, the facility w
as rendering uninhabitable.
H urricane Sandy threw
part of a Boardw alk against Prom
enade Rehabilitation and H
ealth Care Center in Rockaw ay Park, Q
ueens. M
any relatives are still looking for Prom enade patients. Chang
W .Lee/N
ew York Tim
es
Sand-filled entryw ay of Prom
enade Rehabilitation & H
ealth Center in Rockaw
ay Park, Q ueens, after Sandy.
D am
age A
ssessm en
t W
ednesday,Septem ber
4,10:00A M
• C
ity agencies are co nducting
dam age
assessm ents
and determ
ining how lo
ng it w ill take
to re-o
pen m ajo
r roadw ays,
bridges,and public transpo
rtatio n
system s.
• T
he M
ayor anno
unces that
scho o ls—
m any o
f w hich are
currently serving as shelters— w
ill no
t o pen
untilM onday,Septem
ber 9th.
C o
nsideratio ns:
21
� A
re em
ployees required
to co
m e to
w
o rk
at this
po int?
� If no
t,w illthey
be using vacatio
n tim
e? Sick
tim e?
• Fo
r exercise purpo ses, this m
arks the end o f the respo
nse to the co
astal sto
rm event
and this exercise •
A s respo
nse transitio ns to
recovery, yo ur o
rganizatio n m
ay have to co
nsider issues such as em
ployee co ntact, dam
age assessm ent, co
ntinuity o peratio
ns, and the
insurance adjustm ent
pro cess.
22
C o
n clu
sio n
TH A
N K
YO U
23