Leadership Exercise Report

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HMLS495ExerciseSlides.pdf

1

STU D

EN T TA

BLETO P

EXERCISE P

rom enade R

ehabilitation and H ealth C

are C enter

140 B each 114th S

t R

ockaw ay P

ark, N Y

11694

• U

M G

C w

ishes to acknow

ledge and thank N ew

Yo rk C

ity Em ergency M

anagem ent

(N Y

C EM

) for m aking this custom

izable tabletop exercise available. •

T he custo

m izatio

n o f the exercise tem

plate w as based o

n info rm

atio n co

llected fro m

open so

urces, including governm ent w

ebsites and m edia repo

rts follow ing Supersto

rm

Sandy

• D

isclaim er: T

his custo m

izable exercise tem plate w

as created fo r the use o

f private secto

r o rganizatio

ns by N Y

C EM

. N Y

C EM

is no t respo

nsible fo r any changes m

ade to

exercise m aterials by participating o

rganizatio ns. T

he scenario s presented are fictio

nal, and N

Y C

EM canno

t guarantee that the C ity agency actio

ns depicted here w ill be the

C ity’s respo

nse fo r sim

ilar incidents. Fo r m

o re info

rm atio

n abo ut the reso

urces N

Y C

EM has available, please visit us at w

w w

.N Y

C .gov/em

ergencym anagem

ent o r

em ail us at publicprivate@

o em

.nyc.gov.

2

A ckn

o w

led gem

en t an

d D

isclaim er

• D

on’t fight the

scenario !It

is a

to o lto

guide the

assignm ent.

• T

his exercise

is an o pen,low

-stress,no -fault

enviro nm

ent.Students are expected to

provide varying view po

ints.

• R

espo nd to

the scenario using yo

ur know ledge o

f yo ur o

rganizatio n’s current

plans and capabilities.

• D

ecisio ns are no

t precedent-setting and m ay no

t reflect yo ur final po

sitio n

o n a given issue.T

his exercise is an o ppo

rtunity to discuss and present

m ultiple

o ptio

ns and po

ssible so

lutio ns.

• Issue

identificatio n is

no t

as valuable as

suggestio ns

and reco

m m

ended actio

ns that co

uld im prove respo

nse effo rts. Pro

blem -so

lving effo rts sho

uld be the fo

cus.

3

G ro

u n

d R

u les

B ackgro

u n

d

4

T hursday,A

ugust 29,5:45PM

• T

he sum

m er

has been

extrem ely

ho t,but

the fo

recast fo

r the co

m ing

w eekend lo

o ks excellent, w

ith pleasant tem peratures pro

m ised

thro ugh

Labo r

D ay

o n

M o nday.Severalo

fthe o rganization’s em

ployees are

taking advantage

o fthe

lo ng

w eekend to

travelo ut

o ftow

n.

• T

he com pany’s C

hief O perating O

fficer (C O

O ), w

ho w

ill be in So

uth C

aro lina

untilW ednesday,checks

the fo

recast befo

re leaving fo

r the airpo rt:

“T he

w eather

lo o ks

clear allalo

ng the

East C

o ast.Tropical Sto

rm C

hester has just

strengthened into

a C

atego ry 1

hurricane abo ut

400 m

iles east

o fthe B

aham as,but

that’s far aw

ay.”

• W

hile the C O

O is aw

ay, yo u, the Executive D

irecto r, are left in charge o

f the facility

S w

ift C

h an

ges

Today’s fo

recasts and

pro jectio

ns show H

urricane C

hester,now a

C atego

ry 2

sto rm

,heading fo

r the

So uth

C aro

lina co ast and then

w eakening significantly as it

heads no

rth over land.N

ew

York C

ity co

uld face

heavy rain

and high surfo

nTuesday.

Friday,A ugust

30,10:00am

C o

nsideratio ns:

� W

here do

es yo ur

o rganizatio

n get

info rm

atio n

fro m

? �

W hat

actio ns,ifany,w

illbe taken

at this po int?

5

C o

rp N

et U

p d

ate Friday,A

ugust 30,11:30am

C o

rresp o

n d

en ce

fro m

W AT

C H

C O

M M

A N

D :

**U PD

AT E** H

U R

R IC

A N

E C

H EST

ER IS

N O

W A

C AT

EG O

RY 2

STO R

M

T H

IS SY

ST EM

C U

R R

EN T

LY PO

SES N

O IM

M ED

IAT ET

H R

EAT TO

N EW

YO R

K C

IT Y.

N Y

C EM

W ILL C

O N

T IN

U E TO

M

O N

ITO R

T H

E STAT

U S A

N D

PRO

G R

ESS O

F H

U R

R IC

A N

E C

H EST

ER .

LO C

A T

IO N

...18.3N 65.0W

A B

O U

T 400 M

I... 643.7 K M

E O F T

H E B

A H

A M

A S

M A

X IM

U M

SU STA

IN ED

W IN

D S...96

M PH

...154 K

M /H

PR ESEN

T M

O V

EM EN

T...N E O

R 315 D

EG R

EES AT 13 M

PH ...20 K

M /H

M

IN IM

U M

C EN

T R

A L PR

ESSU R

E...997 M B

...29.44 IN

C H

ES

6

O p

eratio n

alC o

n cern

s

7

Friday,A ugust

30,6:30PM

• A

call co m

es in fro m

the business o peratio

ns m anager, stating that a

large shipm

ent o fm

edical supplies is

due to

arrive at

the facility

Tuesday afterno o n.

• T

he o ffice adm

inistrato r rem

inds the

gro up

that an unusually large num

ber o f new

patients are scheduled to

be adm itted o

n W

ednesday m

o rning.

C o

nsideratio ns:

� W

ho is o

n the crisis m

anagem ent

o r

respo nse team

? D o es

such a

team

exist?

SATU RD

AY

8

8

P ro

jectio n

s C

h an

ge

A tlantic and up the East C

o ast.

T he

m eteo

ro lo

gist w

arns that

unusually w arm

o cean tem

peratures co

uld keep

the hurricane

at

trajectory.

Saturday,A ugust

31,9:15A M

T

he N

atio nalW

eather Service

(N W

S) has now indicated that

H urricane C

hester is expected to

m ake landfall in N

o rth C

aro lina as a

C atego

ry 2 sto rm

and w ill then likely

head no

rth-no rtheast

back into

the

1 1

P M

Fri

8 P

M S

u n

8

P M

S a t

8 P

M M

o n

C atego

ry 2 strength

w hen

it lands in

N ew

Yo rk C

ity w

ith a

no rth

8 P

M W

e d

8 P

M T

h u

S a tu rd

a y ,A

u g u s t 3 1

1 1 0

8 P M

T u e

10

N Y

C P

ress C

o n

feren ce

Saturday,A ugust

31,11:00A M

• N

Y C

EM Em

ergency O peratio

ns C

enter is

activated.

• N

Y C

is co nsidering issuing an

evacuatio n o

rder fo r Z

o nes 1 and 2.

T he

C ity

is also

urging N

ew Yo

rkers to

stay w

ith friends and fam ily if po

ssible but w

ill o pen shelters if an evacuatio

n o rder

is issued.

• T

he C ity has been w

o rking w

ith ho

spitals and lo ng-term

care providers to

relo cate their

patients and

residents.

• T

he N W

S has issued an o fficial

H urricaneW

atch fo

r the

N Y

C area.

Evacuation:Know YourZone

� A

re any o f the

o rganizatio

n’s facilities

lo cated

in either Evacuatio

n Z

o ne

1 o r

2?

� D

o any

em ployees

live in

a N

Y C

,N J,o

r Lo

ng Island evacuatio

n zo

ne? 11

H IN

T:w w

w .nyc.gov/know

yourzone

T h

e N

ext S

an d

y? Saturday,A

ugust 31,6:00PM

• Lo

cal m edia has picked up the H

urricane C

hester sto

ry.C o m

m entato

rs are asking

w hether it w

ill be the next Sandy. Several co

-w o rkers have

e-m ailed asking

w hether

they sho uld plan to

co m

e in to w

o rk o

n Tuesday

o rW

ednesday.

• T

he N W

S has issued an o fficial H

urricane W arning fo

r N ew

Y ork C

ity and Lo

ng Island.T he hurricane is expected to

m ake landfall at 8:00 PM

,T uesday

and is

pro jected to

have a

m ajo

r im

pact o n

B ro

o klyn,so

uthern Q

ueens,and N

assau C

ounty.

12

SU N

D AY

13

E xecu

tive O

rd er

Sunday,Septem ber

1,10:00A M

• T

he M ayor has now

o rdered a

m andato

ry evacuatio

n o fZ

o nes

1 and

2.

• Scho

o ls

w illno

t o pen

o nTuesday

o rW

ednesday.

• T

he M ayor w

arns that no n-

essentialC ity

services,including public

transpo rtatio

n,w illshut

dow n

at 2

PM Tuesday,w

hen tro

pical sto rm

-fo rce w

inds w ill

m ake

o peratio

ns unsafe.

14

A R

E Y

O U

R EA

D Y

? •

Is yo

ur facility

in an evacuatio

n zo

ne? W here w

ill you evacuate

to ?

• D

o you

have an

em ergency plan fo

r this type o

f event?

• Is yo

ur facility prepared?

15

A ll N

ew Yorkers sho

uld sign up fo r N

otifyN YC

to receive

up-to -date

em ergency

alerts directly fro

m N

Y C

EM ’s

24/7 W

atch C

o m

m and.

A re

W e

R ead

y fo

rT h

is? M

onday,Septem ber

2, 8:30A

M• T

he C

O O

calls fro

m So

uth C

aro lina:“A

re w

e ready

fo r

this sto rm

? Iknow

fo lks

are o ut

o ftow

n fo

r Labo

r D

ay,but can yo

u gather so

m e peo

ple to gether to

m ake sure

o ur o

rganizatio n can m

ake it thro ugh

C hester

intact? I

don’t m

ean just facilities…

C o m

e to

think o fit,did

w e

ever secure an

alternate w

o rk

site fo

r suppo rt staff?”

• T

he com

pany’s vendo

r em ails back:the shipm

ent o fm

edical supplies

is po stpo

ned untilfurther

no tice.

C o

nsideratio ns:

� A

re there

lines o fsuccessio

n and

back-ups designated

fo r

im po

rtant po

sitio ns?

� D

o es

the o rganizatio

n have

an alternate

w o rk

site? H

o w

quickly can

it be

functio nalfo

r the

o rganization’s

needs?

16

Tuesday,Septem ber

3,8:00PM

H urricane

C hester m

akes landfallin N

ew York

C ity,bringing

sustained w

inds o fup

to 110

m ph

and a sto

rm surge

o f13.0-16.6

feet.

A cco

rding to

the N

atio nalH

urricane C

enter,

“so m

e ro o fing

m aterial,door,and w

indow dam

age o fbuildings

w illoccur.

… A

num ber o

f glass w indow

s in high rise buildings w ill be dislo

dged and beco

m e airbo

rne. Lo o se o

utdo o r item

s w ill beco

m e pro

jectiles, causing additio

naldam age

[and injury].…

N um

ero us large

branches w

illbreak. M

any trees

w ill be upro

o ted o

r snapped.Extensive

dam age to

pow er

lines and po

les w

illlikely result

in w

idespread pow

er o utages

that co

uld last a

few to

severaldays.”

17

H U

R R

IC A

N E

C H

EST ER

M A

K ES

LA N

D FA

LL

T h

e Im

m ed

iate A

fterm ath

W ednesday,Septem

ber 4,8:00A

M

• H

urricane C hester has passed and left

a large

am o unt

o fdam

age in

its w ake.

• T

he sto

rm surge has devastated

areas o f so

uthern B ro

o klyn and Q

ueens (w

here yo ur facility is lo

cated), trees and signs are dow

n all over the city, and

Low er

M anhattan

and M

idtow n

are a m ess o

f broken glass and debris.

• D

ue to

flo o ding,parts

o fthe

B elt

Pkw y

and FD

R D

rive are

clo sed

untilfurther no

tice.

C o

nsideratio ns:

� W

hat criticalo peratio

ns w

illneed to

get back up

and running as

so o n as

the sto

rm passes?

� W

hat o peratio

ns can

be po stpo

ned o r canceled

fo r a tim

e?

18

P ro

m en

ad e R

eh ab

ilitatio n

an d

H ealth

C are

C en

ter (P R

H C

C )

• Lo

cated o cean-fro

nt o n a barrier island in the R

o ckaw

ay Park sectio

n o f Q

ueens, N Y

C •

A ddress is 140 B

each 114th St, R o ckaw

ay Park, N Y

11694 •

T he building abuts an o

cean-fro nt bo

ardw alk

• Seven-sto

ry co ncrete structure w

ith brick veneer exterio r

• B

ack-up generato r and kitchen facilities are lo

cated o n the

first flo o r

• Stats: 104 nurses, 30 o

ther staff, 202 residents, 240 beds •

T he building is in a H

urricane Evacuatio n Z

o ne 1; the

highest risk zo ne

P R

H C

C A

fter H u

rrican e C

h ester

• B

ecause the sto rm

strengthened suddenly, neither the C

ity no r the State autho

rities o rdered patients

be evacuated prio r to

the sto rm

m aking landfall

• Part o

f the adjacent bo ardw

alk w as thro

w n into

the building

• T

he first-flo o r w

indo w

s, facing the o cean w

ere blo

w n in by a co

m binatio

n o f the bo

ardw alk debris

and w aves sm

ashing into the building

• Flo

o d w

ater, debris, and w aves w

ashed thro ugh

the first flo o r rendering the em

ergency backup generato

r and kitchen facilities badly dam aged and

unusable •

W ith no

generato r, all electrical po

w er w

as lo st

fo r an extending perio

d o f tim

e, and w itho

ut kitchen facilities, the facility w

as rendering uninhabitable.

H urricane Sandy threw

part of a Boardw alk against Prom

enade Rehabilitation and H

ealth Care Center in Rockaw ay Park, Q

ueens. M

any relatives are still looking for Prom enade patients. Chang

W .Lee/N

ew York Tim

es

Sand-filled entryw ay of Prom

enade Rehabilitation & H

ealth Center in Rockaw

ay Park, Q ueens, after Sandy.

D am

age A

ssessm en

t W

ednesday,Septem ber

4,10:00A M

• C

ity agencies are co nducting

dam age

assessm ents

and determ

ining how lo

ng it w ill take

to re-o

pen m ajo

r roadw ays,

bridges,and public transpo

rtatio n

system s.

• T

he M

ayor anno

unces that

scho o ls—

m any o

f w hich are

currently serving as shelters— w

ill no

t o pen

untilM onday,Septem

ber 9th.

C o

nsideratio ns:

21

� A

re em

ployees required

to co

m e to

w

o rk

at this

po int?

� If no

t,w illthey

be using vacatio

n tim

e? Sick

tim e?

• Fo

r exercise purpo ses, this m

arks the end o f the respo

nse to the co

astal sto

rm event

and this exercise •

A s respo

nse transitio ns to

recovery, yo ur o

rganizatio n m

ay have to co

nsider issues such as em

ployee co ntact, dam

age assessm ent, co

ntinuity o peratio

ns, and the

insurance adjustm ent

pro cess.

22

C o

n clu

sio n

TH A

N K

YO U

23