assignment

Category

HMD 253 Project

Exceeds Standard

Meets Standard

Nearly Meets Standard

Does Not Meet Standard

Score

50 points

Overall PowerPoint Presentation Aesthetics and Organization

Overall PowerPoint Layout is extremely

Well organization and easy for professor follow. Layout of slides, content, pictures, and subject matter are well represented and demonstrate a strong understanding of how to present a professional presentation.

Required number of slides is present and slides are

free from grammar, language, and spelling errors.

Overall PowerPoint is well organized. Only minor organizational issues occur. Pictures and subject matter is represented and a good demonstration of the material is presented. With minor fixes the presentation could be used in a professional setting. Only minor grammar and spelling errors occur. Met required number of slides

Limited development of PowerPoint slides. Organization issues throughout the presentation. Subject matter hard to follow or inaccurate. presented. Limited knowledge about topic presented. Several fixes are needed to be able to use this project in a professional setting. Grammar and spelling errors throughout. Did not meet required number of slides.

No organization or quality work presented. Slides are hard to follow, poorly laid-out and limited subject matter knowledge is presented. Project could not be used professionally.

Detailed Discussion of Service Encounter

Detail the presentation of the service encounter that was experienced.

What was the problem or quality attribute?

What was the feeling of the experience?

Did you notify management of the problem or quality attribute?

How did this experience relate to training of the employee?

How did this experience relate to your expectations?

Detail where your expectations for this business came from.

Where your expectations met?

How did this experience relate to your sense of satisfaction?

What problems arose (if any)?

Were the outcomes of the service recovery to your satisfaction?

How did this experience affect other customers or members in your group?

Is this experience something you would want for your hotel?

Will you return

Detailed most of the questions asked. Professor can get a general overall understanding of the service encounter. Some areas of the service encounter hard to follow, but general overview is clear and students experience is well documented.

Limited detail given. Not all questions answered. Hard to follow what happened in the service encounter. Professor cannot ascertain what problems or quality attributes occurred. Student does not create a clear presentation of service encounter.

Poorly developed detail on experience.

Student did not demonstrate an understanding of what was being measured.

Slides

25 well developed slides. Slides were clear and easy to read. Opening and closing slides included.

20-25 slides. Slides were easy to read overall with some structural issues. Opening and closing slides apparent.

15-19 slides. Slides are hard to follow. Slides are not easy to read. Opening and closing slides may not be apparent.

14 slides or less. Slides are hard to follow. Structural issues throughout.