Survey of Healthcare Management

UNIT 3 IP

Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.

You are to complete the following portions of your health care organization strategic plan:

· Name your health care organization.

· Describe the health care organization for which you are creating a strategic plan.

· Include details about the population it serves and the services provided. 

· Identify the organization's core competencies. 

· How are core competencies giving the organization an important difference in providing customer benefits and perceived value?

· Identify the expectations and needs of the health care customer within that population. 

· Define the organization's vision statement. 

· Where do you want this organization to go?

· What is your personal vision for this organization?

· Does the organization address customer service within the vision statement?

· Does the organization address the commitment to quality and value?

· Does your vision statement involve the employees? 

· Craft the organization’s mission statement. 

· What is the reason that this organization was created?

· Does the organization address customer service within the mission statement?

· Does the organization address the commitment to value and quality? 

· Describe the health care organization's service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees. 

Be sure to address the following:

· How does your service strategy develop a culture of customer service?

· How does your service strategy create an environment for employees?

· Identify how your service strategy is linked to the organizational vision and mission

· Create a management performance plan that links action plans to the following issues:

· Motivation

· Empowerment

· Training

· Coproduction with patients and families 

· Create an employee hiring, training, and retention plan that links action plans to the following issues: 

· Motivation

· Empowerment

· Training

· Coproduction with patients and families 

· Identify how your action plans are linked to the following within your organization: 

· Vision statement

· Mission statement

· Service strategy