Hospitality Management

Capstone Project Part 2 Description:

You have been receiving complaints from your clients that the bell hops are not performing well. One complaint identified several bell hops hanging around the front entrance laughing and smoking. When the client asked for assistance getting a cab he was told to get an Uber App. Another complaint stated that the employee smelled like spoiled meat and had dirty clothing on. The Hotel Director is angry and wants you to address these issues immediately.

1) How would you address the Bell Hops? In at least one paragraph, describe how you would handle the issues of hygiene, dress, and client services. Would you have a meeting? Meet individually? How would you address the problems?

2) Once you have addressed the problems how would you ensure that they did not happen again? Would you have a manager inspect everyone before they begin their shift? Would you create a checklist for the Bell hops to use before, during, and after their shift? Would you fire everyone and start over again? Describe what steps you would take in at least one paragraph.

Submit your two paragraphs to the Capstone Project 2 Dropbox Folder on D2L.