Case study (Students are to read the case study and prepare a risk management report for the executive committee. 2000 words)

HEP: 4375/CRICOS Provider Code 00246M

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Assessment 3 Brief

Program

Bachelor of Business

College William Blue College of Hospitality Management APM College of Business and Communication

Code and Subject

HET301A Risk, Crisis and Disaster Management

Assessment

Case Study

Group or Individual

Individual

Length

2000 words

Learning Outcomes

a) Examine the role visitors play in mitigating risks to their health, safety and security

b) Compose and conduct risk assessments using best practise theory in risk assessment, design, implement and critically evaluate the risk assessment process

c) Determine and justify the need and priority for risk treatment d) Critically evaluate the health and safety risks facing the tourism and

hospitality industries.

Submission Date

Week 11

Total Marks

100 marks

Weighting 40%

Assessment Brief:

Students are to read the case study and prepare a risk management report for the executive

committee.

CASE STUDY

You have just been hired as General Manager at recently restored historical hotel located in

The Rocks. The hotel has been providing very cheap, temporary accommodation since the

early part of the last century.

The hotel is located in the heart of Sydney but in a very dimly lit area where there has been a

number of assaults and robberies. Last week, the rumour amongst the staff, was that one of

the guests was badly assaulted and went to hospital.

Also your guests have been allowed any number of visitors to their room without having to go

through reception. Your mandate is to update the service and operations to suit tourists

needs for 2013 and beyond.

HEP: 4375/CRICOS Provider Code 00246M

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In your first week on the job, you conduct a review of the premises, noting that the lift is old

and is constantly out of order. The staff report to you that over the last month the lift has

broken down at least 5 times, once there was an elderly guest in the lift and they suffered a

stroke.

You also ask to see the written occupational health and safety plan. Hotel staff indicate there

is no written plan, but they conduct a fire drill every summer for practice.

In addition you have also discovered the Health Safety Representatives have not completed

HSR training and the Health Safety Committee is mainly made of full time staff from the

administration area. The committee has not met for over three months and the minutes of

the last meeting show the main topic for discussion was the staff Christmas party

arrangements. Only two members of the committee have completed their committee training

as the HR Manager said it was too expensive. When staff are injured they usually go to their

local doctor as the first aid at TCR is not reliable – with kits not properly stocked and no effort

made to roster qualified first aiders to each shift.

The Human Resource department has been so busy recruiting to replace the staff who keep

leaving – they have fallen behind in conducting induction training. New staff are handed a

staff hand book only. Staff are complaining of tiredness – and appear to be frustrated.

When conducting an audit you also discovered that there are no procedures at all for risk

management. After reviewing the current sick reports for staff, you have discovered that an

unusual number of housekeeping staff have been absent from work over the last month.

Upon investigation you have found that the housekeeping department, which has 120 staff

who are mostly casuals with a majority from Non English speaking backgrounds, have been

using a new cleaning substance for the last six weeks that works well for glass shower

screens. This has made the job easier for staff and has saved a great deal of time. Injuries

and illnesses the staff have suffered include:

 Breathing difficulties when overcome by fumes for 8 staff

 Contact burns to hands for 4 staff

 Burns to the eyes for 2 staff.

After talking to the staff you have discovered not all incidents with these chemicals have

been reported. Even a guest has been overcome by fumes.

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When you have been conducting your investigation you have not been able to find any

information about the chemical. The bottles staff are using are not labelled and the supplier has

supplied no information about the safe use of the chemical.

Further the hotel also has an events/function area that can be hired by people not staying at the

hotel. It is meant to hold up to 100 people in the dining area. You notice however that there is a

booking next week for 150 guests and for 16 birthday party, with fireworks and a band. It is unclear

as to the training your staff have been provided with regarding the service of food and alcohol.

Report requirements:

Your report needs to:

1. Identify the breaches in WHS legislation, with specific reference to the legislation that

applies in the case study i.e. NSW legislation

2. Identify the hazards within the workplace

3. Assess the risks associated with the hazards and determine the priority for risk

treatment

4. Identify appropriate management level controls to address non-compliance with

legislation

5. Identify the risk controls applying the hierarchy of controls for the identified hazards

6. Conduct a cost benefit analysis that clearly states the costs and benefits associated with

the non-compliance, hazards and recommended controls.

7. Describe the consequences of not improving compliance and managing the

workplace hazards.

Appendices as a minimum need to include:

1. Risk assessments of the workplace hazards identified

2. Action plan for implementation of recommendations

NOTES:

1. Words used in any tables or diagrams are not included in the word count

2. Words in appendices will not be included in the word count.

A marking rubric can be found within the Assessment Area on your portal page. Got to the Assessment in

question and click on the submission area for the assessment. Here you can click on View Rubric within the

Assignment Information section.

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This assessment must be submitted in compliance with the following:

1. All submissions must be uploaded to the learning portal. No email or hard copies will be accepted.

2. Assessment to be referenced in the APA style, both in-text and in a reference list. References to

‘Wikipedia’ or similar unsubstantiated sources will not be accepted.

3. In the event of serious illness or unusual circumstances, a student may apply for Special

Consideration in accordance with the rules and regulations governing this application, but it is

important that such requests be made as soon as the circumstance is known.