WEEK 1 MAP
jrunner
HealthcareBalancedScorecard-StrategyMapExample1.ppt
Finance
Business Processes
Learning and Growth
Customers
General Strategy Map
Provide employees with skills, tools, and motivation
Improve marketing and customer service
Improve Operations
Improved Financial Results
Add some valet parking
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Finance
Business Processes
Learning and Growth
Customers
General Healthcare Department Strategy Map
Implement a customer service training program: Goal = scores > 90%
Increase profitability:
Goal = 3%
Measure patient satisfaction:
Goal > 90%s
Increase net revenue of department:
Goal > 10%
Execute a contract for medical group:
Goal = admissions increase by 100/month
Reduce cost/unit using Six Sigma:
Goal > $115/unit
Learn Six Sigma:
Goal = 90% pass rate
Institute a “fast-track” admissions program:
Goal = admissions > 30%
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