Module 2= 300 words

The Food for Life program at Foodbank NT requires all placement students to engage with both new and existing clients from different backgrounds. People benefiting from this program are usually the ones who are going through financial hardship and must be treated carefully. To benefit from our program, it is important to register them into our system which requires taking information from the clients. According to Foodbank NT’s policies, consent from clients is required before obtaining any personal information from them. The software we use to register clients gives us the option to take picture of the client to which all clients say yes to. But there was one time when one client reacted very badly when I click a picture of her during registration. Immediately I realised my mistake and apologised so that the situation becomes normal. I realised that not only have I skipped the step of asking the client before I clicked her picture but also have ignored the fact that in some cultures, taking a photo may be against their cultural norms.

Furthermore, I also believe that there was a communication gap between me and the client. In accordance to Whatten & Camaron (2011), ineffective communication may lead individuals to dislike each other, be offended by each other, lose confidence, refuse to listen and disagree to each other as well as causing a host of other interpersonal problem. The practice of reflecting on situations that I have been facing till now helps me to make positive changes and monitor my progress.

References

Whetten, D., & Cameron, S. (2011). Developing Management Skills (8th. ed.). Upper Saddle River: Prentice Hall.