Risk management in Healthcare Setting Week 5 Project

Our Lady of Lourdes Heart Hospital, Patient Safety Review

Angelica F Davis

South University Online

HCM4002 Risk Management in Healthcare Settings

Professor Hannah Edmonds

10/5/2020

PATIENT SAFETY EXCELLENCE AWARD REVIEW 1

PATIENT SAFETY EXCELLENCE AWARD REVIEW 5

I will examine Our Lady of Lourdes Heart Hospital, located in Lafayette, Louisiana, as my hospital of choice. Patient safety ratings influence my choice since they are provided by patients who have experienced being treated at the hospital. Additionally, the ratings come from many patients and thus provide a good overview of the quality of service provision. For instance, if a choice is to be made between two hospitals, one with better patient experience and better hospital quality, I will go for the one with better patient experience since it depicts how the quality of service was as told by the patients.

The most critical indicators for me are patient experience and safety ratings. Patient experience measures notify me of how other patients felt about the quality of service based on their assessment of their services. (Manary et al., 2013). The patient rating for Our Lady of Lourdes Heart Hospital is 90% for ratings of nine or ten. 92% of patients also said they would recommend the hospital to someone else. 82% of patients said that doctors at the hospital listened to them and explained things well. Under safety ratings, the hospital doctors are careful enough during surgery. Only two ratings we worse than expected, while nine were as expected and one better than expected. These ratings show that the hospital takes many precautions to ensure that patients are safeguarded from potential complications. In 2020, Our Lady of Lourdes won the Patient Safety Excellence Award, which is the top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications.

The safety ratings depict how much the hospital takes care of the patients’ health, safeguarding them from potential complications and medical errors. This is important to me because I will feel safer attending a hospital that ensures my safety. Patient experience is significant because I will potentially experience the same services that other patients before me at a hospital received.

Indicators to assess the risk of the Emergency Room

Track all hospital personnel attending to patient care using Electronic Health Records (EHRs)

This indicator ensures that nurses, doctors, and other staff; follow protocol and procedure in the treatment of the patient. Consequently, this will reduce the number of errors in the emergency room as following the due process required helps ensure that medical malpractice is controlled and prevented. Negligence during treatment that could cause potential suffering or harm to a patient is prevented by the implementation of the use of EHRs (Ben-Assuli et al., 2014)

This indicator can be measured by tracking the time signatures, the maximum and minimum Face Time a nurse or doctor is allowed or required to have with their patient, and logins and logouts. Additionally, the number of compliance procedures and standards followed is tracked.

Track the outcomes of different emergency occasions

This metric looks at the outcome of medical personnel’s efforts, the communication between the patients and doctors, the processes, and so on. These outcomes are fundamental in risk reduction as they show the level of the other indicators and their success or failure points.

This metric will be measured by the identification of critical emergencies along with their frequency volume. High frequency is accorded the highest priority. The medical personnel’s minimum rate of success on an average within the emergency room is also set.

Audit of the training programs and post-training progress for emergency room medical staff

Training aids the medical staff to be prepared and well ready to handle different emergency cases. Further, the personnel are trained on how best to communicate with patients in need of emergency care and handle such situations. No matter how much time or experience a nurse or doctor has been in practice, there is always a chance that the unexpected might happen. Training programs help them stay prepared, sharp, competent and focused in the emergency room.

The minimum monthly, quarterly, and yearly number of training sessions that every staff must attend is tracked and recorded. Their progress is then tracked through post-training, or on the job training scores and an assigned supervisor.

The choice of these three indicators is the assessment, measurement, and reduction of risks in the emergency room since they are coinciding with the patient safety ratings, which measure the possible risks in structural and outcome measures.

References

Ben-Assuli, O., Shabtai, I., Leshno, M., & Hill, S. (2014). EHR in emergency rooms: exploring the effect of key information components on main complaints. Journal of medical systems, 38(4), 36.

Manary, M. P., Boulding, W., Staelin, R., & Glickman, S. W. (2013). The patient experience and health outcomes. The New England journal of medicine.