Conflict Management in Human Services

Hart City Case Study – Scenario 8

© 2020 Walden University 1

Hart City Case Study – Scenario 8 Program Transcript

FEMALE SPEAKER: Antoine, can I come in? I have a few questions.

MALE SPEAKER: Come on in, Stacey. Is everything OK?

FEMALE SPEAKER: Do you remember the service user that I helped find a job in spiritual services last week, John?

MALE SPEAKER: Yes, I remember. You did an excellent job with that case, by the way. Is something wrong?

FEMALE SPEAKER: I'm not sure. John left me a voicemail today. He was thanking me for helping him.

He said that he appreciated my help and that he bought me a gift. He wants to know a good time to stop by to give me the gift. I'm honored that John appreciates my services, but I'm not sure if I should accept the gift.

MALE SPEAKER: Thank you for coming to me, Stacey. While there's no specific human services ethical code that says we should not accept gifts, our organizational policy prohibits receiving them. It's best that you notify the service user so that he understands the policy. Tell me how you plan to approach the issue with John.

Hart City Case Study – Scenario 8 Program Transcript Name: AdobeStockLicense_189001866.jpeg Credit Line: Wayhome Studio/ Adobe Stock Name: AdobeStockLicense_305937746.jpeg Credit Line: ninefotostudio/ Adobe Stock Name: AdobeStockLicense_189002142.jpeg Credit Line: Wayhome Studio/ Adobe Stock