MHA (Subject:Continuous Quality Improvement Health Care)

HA 705 - Continuous Quality Improvement in Health Care

Wendy Brizer-Maciol

Instructor’s Contact Information: Office Hours: Will be posted weekly and by appointment Email: [email protected] Best way to communicate with the professor is via e-mail

Course Information: On-line

Course Description

This course provides the student with the tools they need to improve the quality of health care across the spectrum of institutions, by applying systematic measures to identify opportunities for improvement, implement change, and assess outcomes. This course provides the theoretical framework and the practical skills to understand the processes under the auspices of quality improvement and real-world examples.

Prerequisites

NONE

Learning Objectives

By the end of the course, students should be able to:

1. Design strategies to identify, evaluate, and resolve performance issues.

2. Assemble data in formats consistent with industry standards.

3. Summarize preparedness strategies for Joint Commission compliance.

4. Evaluate systematic methods of problem identification, resolution, and ongoing monitoring.

5. Apply performance improvement strategies to medical and administrative indicators and events.

6. Describe the relationship of leadership and quality improvement.

Course Materials

No Textbook – resources will be provided by professor

Monroe College Attendance Policy

The value of a college education depends upon full participation in academic classes. Students are expected not only to receive information and to pass examinations, but also to participate actively in class. For that reason, regular attendance is important.

The college experience also is meant to prepare students to undertake meaningful careers and to develop the kind of professional behavior appropriate to obtaining gainful employment. Because excellent classroom attendance and participation are the foundation for the attainment of these goals, Monroe College has instituted the following policy.

King Graduate School Attendance Policy

Students are expected to come to class on time and to attend all classes. More than two absences in this course will result in the reduction of the student’s final grade by a full letter (for example from A to B). Students who are absent more than four (4) times are encouraged to withdraw from the course. It is the student’s responsibility to find out and make up any work missed due to absence. Late work will not be accepted (no exceptions). Lateness is considered when a student comes to class after the 7-minute tolerance period after the class has started (classes start at 6:30 pm sharp). Three consecutive or five cumulative instances of tardiness are equivalent to an absence.

Acommodative Services

Monroe College is accessible to students with disabilities and admits those students whose credentials demonstrate they have the motivation and capabilities to successfully pursue their academic goals at the college. All students with disabilities have access to a Coordinator of Services for Students with Disabilities on each campus:

Bronx Campus/On-line: Elizabeth Maybruch [email protected]

New Rochelle Campus: Saadia Del Llano [email protected]

Course Assessment

Assignments	% of Grades
Assignments (Weekly 500-word Writings) Short Writings Discussion Forums Term Paper Project Total	30% 10% 30% 30% 100%

College Grading Scale:

LETTER GRADE QUALITY GRADE POINT PERFORMANCE     A        90-100%  4.0 Excellent     B+      85-89%  3.5 Very Good     B        80-84%  3.0 Good     C+      75-79%  2.5 Above Average     C        70-74%  2.0 Average     D+      65-69%  1.5 Below Average     D        60-64%  1.0 Poor     F        Below 60% 0.0 Failure

Academic Integrity:

Monroe College is an academic community. Its fundamental purpose is the pursuit of knowledge in preparation for a career and for life. Essential to the success of this educational mission is a commitment to the principles of academic integrity. Every member of the college community is responsible for upholding the highest standards of honesty at all times. Students, as members of the community, are also responsible for adhering to the principles and spirit of the following Code of Academic and Scholarly Integrity.

Students who violate the Code of Academic and Scholarly Integrity may be subject to a grade of “F” for the work submitted, an “F” in the course, written reprimands in the student’s academic file, and suspension and/or dismissal from the college.

Students are expected to be fully aware of the college’s requirements and expectations regarding academic honesty and scholarly integrity. If a student is unsure whether his action(s) constitute a violation of the Code of Academic and Scholarly Integrity, then it is that student’s responsibility to consult with the instructor to clarify any ambiguities.

Academic Dishonesty Definitions:

Activities that have the effect or intention of interfering with education, pursuit of knowledge, or fair evaluation of a student’s performance are prohibited. Examples of such activities include, but are not limited to, the following definitions:

1. CHEATING: Using or attempting to use unauthorized assistance, material, or study aids in examinations or other academic work.

1. PLAGIARISM: Using the ideas, data, or language of another without specific or proper acknowledgment.

1. FABRICATION: Submitting contrived or altered information in any academic exercise.

1. MULTIPLE SUBMISSIONS: Submitting, without prior permission, any work submitted to fulfill another academic requirement at Monroe or any other institutions.

1. MISREPRESENTATION OF ACADEMIC RECORDS: Misrepresenting or tampering with or attempting to tamper with any portion of a student’s transcripts or academic record, either before or after coming to Monroe College.

1. FACILITATING ACADEMIC DISHONESTY: Knowingly helping or attempting to help another violate any provision of the Code.

1. UNFAIR ADVANTAGE: Attempting to gain unauthorized advantage over fellow students in an academic exercise.

Student Evaluations of Course and Instructor:

Monroe College students have an important voice in the academic community and an obligation to give an honest assessment of their instruction and coursework. As an expectation of every course, students will complete an anonymous, online course evaluation questionnaire. By doing so, students provide information used to enhance the relevance of the course content and effectiveness of the instruction you experienced. The course evaluation period will be announced by the Academic Office during the course of the semester.

Faculty Specific Policies:

[Optional section that would include information such as, Teaching Philosphy, expectation of personal conduct, classroom policies, etc.]

Schedule:

Week 1 – History

Week 2 – Useful Tools and Techniques

Week 3 – Measuring Customer Satisfaction

Week 4 – Quality Teamwork

Week 5 – Engagement, Empowerment, and Motivation

Week 6 – Leadership for Performance Excellence

Week 7 – Preventing and Controlling Infectious Disease

Week 8 – Decreasing Risk Exposure

Week 9 – Managing the Environment of Care

Week 10 – Developing Staff and Human Resources

Week 11 – Organizing for Performance Improvement

Week 12 – Navigating the Accreditation, Certification, or Licensure Process

Week 13 – Implementing Effective Information Management Tools for Performance Improvement

Week 14 – Final Project