HA425 Unit 6 Seminar Option 2
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HA425Unit6SEMINAROPTION2PPT.pdf
Role of Management and Information Technology in CQI
HA425 Operational Analysis and Quality Improvement
Unit 6 Seminar
Quote of the week Henry Ford
“Most people spend more time and energy going around problems than trying to solve them.”
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Remember the motivation
What is your
Motivator?
https://www.youtube.com/watch?v=cEEhBmEJMEc
Last week… Let’s start with a review!
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Week 5 Objectives Explain the need to measure consumer satisfaction
Discuss the need to involve patients in the CQI process Outline the uses of risk-adjusted data
Examine benchmarking and why it is important in CQI process
State the professional and institutional responses for addressing quality issues in health care
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Week 5 Discussion For last week’s discussion you were asked to choose one of the three questions to respond to.
Key Takeaways: • There needs to be some form of consistent and reliable
method for measuring quality within an organization – we cannot progress if we don’t know where we are starting from
• Organizations need to be transparent regarding quality issues so that everyone can work towards a solution
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Week 5 Assignment This assignment asked that you read the case in the instructions and then prepare a 4 page APA style paper in response to three questions about the case.
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Each organization should assess which quality improvement
methods are best suited to their operations
The patient should be the center of quality improvement efforts
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Why it matters Benchmarking has one purpose, and it is one of the most
important in the CQI process, which is to measure progress
Without a benchmark we have nothing to compare our results
to. If you were told that 10,000 patients visited the facility in
the past 6 months what would that tell you? Nothing. You
have no benchmark to compare it to. Is it high? Is it low? Is it
average? You cannot make sense of data without a
benchmark.
One of the biggest responses to quality issues was from the
Institute of Medicine. The IoM implemented six aims for
quality improvement that they want to be implemented
throughout the entire healthcare system. Patient-
centeredness is the pinnacle of quality of improvement as all
other aims contribute to this goal.
This week… Summarize the risk management models
Examine the role information technology in health care
Describe the counter measures used to reduce medical errors
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What we will read In chapter 3 you will be learning how variation can impact quality
improvement. You will also be exploring various CQI tools such as the Six
Sigma, Pareto Diagrams, and Histograms.
Note – you were asked to read this in unit 3. I would strongly encourage you
to review this material again as it relevant to our discussion.
What we will do… Engage in the weekly discussion – you are asked to respond to one of the three assigned questions
Complete seminar option 2 – only if you are watching the recording or did not engage in tonight’s session
Writing Tips, Resources & Such
▹ Start with the research – you can’t write on a topic you don’t understand! ▹ Leave out personal opinions – rather than stating “I think” share a quote or citation
that aligns with your beliefs ▹ Don’t over-quote – quotes can support, but they cannot replace your own analysis
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Read, read, read. Read
everything -- trash, classics,
good and bad, and see how they
do it. Just like a carpenter who
works as an apprentice and
studies the master. Read! You'll
absorb it.
Then write. If it's good, you'll find
out. If it's not, throw it out of the
window.- William Faulkner
https://writingce nter.fas.harvard. edu/pages/resou
rces
BIG IDEAS Todd’s 30,000 foot view of the material…and other random observations, thoughts, and experiences…
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Summarize the risk management models
There are a lot, but there are some common elements in all of the risk management models. This includes:
▹ Identifying and categorizing potential risks and threats to success ▹ Assessing the impact of the risk ▹ Determining the likelihood of a particular risk occurring ▹ Implementing strategies to reduce the likelihood and impact of the risk
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Examine the role information technology in health care
▹ Improving quality – we can use technology to identify trends or anomalies that can used as benchmarks to improve quality
▹ Recordkeeping – as you likely know, the EHR is replacing the paper record. ▹ Coordination of care – technology allows providers to communicate faster and more
efficiently
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Describe the counter measures used to reduce medical errors
▹ Checklists – it is easy to miss steps in a process and using a simple checklist can help to reduce the chance of medical errors.
▹ Patient involvement – involving the patient can help to reduce medical errors. For example, a surgeon may ask a patient to mark which limb they should be operating on.
▹ CQI – CQI is a way to reduce medical errors as if our processes are efficient as possible and we reduce the number of steps needed to achieve an outcome we reduce the chance of an error.
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Video Fieldtrip 17
Todd’s Take
• Technology is changing how
we provide healthcare to
patients – we are seeing better
outcomes and faster results
• Certain services, such as
ambulatory care, would not be
possible without technological
advancement https://www.youtube.com/watch?v=hH3T9YcV8wg
Week Six Deep Dive
DB Review
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Discussion
Due By Word Count Research
Requireme nts
Initial Post
Saturday 11:59pm Eastern
Time
200 - recommended
1 - minim
um
Follow Up Posts (2)
Tuesday 11:59pm Eastern
Time
50 - recommended
As Needed
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• Read the book and do the research BEFORE posting. We are all watching!
• Use In Text Citations or you cannot receive credit for the research- no exceptions. What you think matters but that alone cannot meet the expectations of analysis and critical thinking at the college level.
Discussion Tips 20
You are asked to respond to one of the following questions:
• Discuss the similarities and differences of quality between the manufacturing and healthcare industries.
• Discuss the role of resource utilization in the healthcare system in the quality of care.
• Discuss some of the methodologies and tools used by healthcare organizations in quality-improvement projects.
• Do not forget your citations. If you do not
have citations then I have no way of
knowing how you used the reference(s)
listed.
• Check out my announcement – I provided
three references, one for each question.
• Do additional research – while the resources
I provide are helpful you are encouraged to
do your own research on these topics.
TIME MANAGEMENT TIP If you plan to spend an hour a day reading – do it! A schedule doesn’t mean much if you don’t stick to it.
Stick to your schedule!
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Do you have an elevator speech?
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CAREER CONNECT What if you were on the elevator with the CEO of the company that you always wanted to work for – what would you say?
Place your screenshot here
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LEADERSHIP & YOU Dr. Kotter helps to explain how 21st century organizations are changing more rapidly, have more windows of opportunity, and how those windows of opportunity pass us by faster than ever.
https://www.youtube.com/watch?v=Pc7EVXnF2aI
Let’s review…
Need help? Do you know what resources are available to you? Check out the academic support center – there is a lot!
Follow the Late Policy- I do! Work can be accepted up to 14 days with a 10% penalty for the first 7 days it is late and a 20% penalty if it is 8-14 days late.
Random Thought If you don’t understand a term – research it!
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Discussion For this week’s discussion you will be responding to one of three questions.
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THANKS! Any questions?
You can connect with me at 505.908.1979 &
toddkane.youcanbook.me
toddkane.com
Credits
Special thanks to all the people who made and released these awesome resources for free:
▸ Presentation template by SlidesCarnival
▸ Photographs by Startupstockphotos
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