Quality Gurus-----11 Page
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gurus.pptxQuality Control and Deming
Quality can only be defined in terms of the agent, that is, the customer
Poor quality results from poor management of the system for continual improvement
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Deming's 14 Points for Management
Plan-Do-Check-Act (PDCA) or Deming’s wheel
Please see slide for some of the contributions of professor Deming to quality management. To
have a deeper understanding of Deming’s work, you may want to read his book titled Out of the
Crisis.
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Quality and Juran
Defined quality as “Fitness for use”
Proposed a quality trilogy:
Quality Planning
Quality control
Quality improvement
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Introduced the concept of “cost of quality”
Pareto’s Law or the 80/20 rule
Please see slide for some of the contributions of Dr. Juran to quality management. In 1951, Juran
published the Quality Control Handbook, which contains his quality philosophy. Juran argued
that the majority of quality problems are the result of relatively few causes. He defined quality as
“fitness for use” and proposed the 80/20 rule for quality management
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Quality and Crosby
“Conformance to requirement”
Popularized the “zero Defects” approach
Emphasized the behavior and motivational aspects of quality improvement
Proposed 14 points of quality improvement
“Quality is Free” (1979)
Philip Crosby is accredited for having popularized the “zero defects” approach to quality. He
published his book titled Quality is Free is 1979. Please see slide for some of the contributions
of Philip Crosby to the field of quality management.
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Quality and Ishikawa
An enterprise-wide activity with aim of delivering products and services that provide stakeholder satisfaction
Developed the concept of quality circles, 1962
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Cause and Effect Diagram
Provided the basic seven tools of quality (B7) for continuous improvement
Kaoru Ishikawa is the foremost Japanese leader in the Japanese quality movement. Ishikawa was
a Japanese University Professor and is internationally recognized as a quality management guru.
He introduced the concept of quality circles in 1962, and he is also accredited for developing the
cause-and-effect diagram. Professor Ishikawa also proposed seven basic tools for quality
management.
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