assistance needed b

oceanqueen

griffin_OB_11e_PPT_Ch10.pdf

Home >Education homework help >assistance needed b

1. Differentiate teams from groups.

2. Identify and discuss the benefits and costs of teams in

organizations.

3. Identify and describe various types of teams.

4. Describe how organizations implement the use of teams.

5. Identify essential conditions for promoting team success.

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Chapter Learning Objectives After studying this chapter you should be able to:

10–3

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Differentiating Teams from Groups

• Team Defined

–A small number of people with complementary skills

who are committed to:

• a common purpose

• common performance goals

• a common approach

• holding themselves mutually accountable for results

–Required skills:

• Technical and functional job skills

• Problem solving and decision-making skills

• Interpersonal skills

10–4

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Differentiating Teams from Groups (cont’d)

Self-Directing Self-Managing Autonomous

True Team

Job Categories Authority

10–5

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Differentiating Teams from Groups (cont’d)

Job

categories Authority

Reward

systems

Group versus Team

Differences

10–6

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Benefits of Teams in Organizations

Enhanced

performance

Organizational

enhancements

Employee

benefits

Reduced

costs

Team-Based

Environment Benefits

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Table 10.1 Benefits of Teams in Organizations

TYPE OF

BENEFIT

SPECIFIC

BENEFITS

ORGANIZATIONAL

EXAMPLES

ENHANCED

PERFORMANCE • Increased

productivity

• Improved quality

• Improved customer

service

• Ampex: On-time customer delivery rose 98%.

• K Shoes: Rejects per million dropped from 5,000

to 250.

• Eastman: Productivity rose 70%.

EMPLOYEE

BENEFITS • Quality of work life

• Lower stress

• Milwaukee Mutual: Employee assistance

program usage dropped to 40% below industry

average.

REDUCED COSTS • Lower turnover,

absenteeism

• Fewer injuries

• Kodak: Reduced turnover to one-half the

industry average

• Texas Instruments: Reduced costs more than

50%.

• Westinghouse: Costs down 60%.

ORGANIZATIONAL

ENHANCEMENTS • Increased

innovation,

flexibility

• IDS Mutual Fund Operations: Improved flexibility

to handle fluctuations in market activity.

• Hewlett-Packard: Innovative order processing

system.

10–8

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Costs of Teams in Organizations

Difficulties in

changing to a

team-based

organization Cumbersome and lengthy

team development process

Employee resistance

to role changes

Managerial sense of loss

of usefulness

Managerial role

confusion/frustration

Losses due to premature

abandonment of the process

10–9

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Types of Teams

Management

Teams

Product Development

Teams

Virtual

Teams

Team Types

Quality

Circles

Work

Teams

Problem-Solving

Teams

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Table 10.2 Types of Teams in Organizations

TYPE OF TEAM DESCRIPTION

Quality Circles Small groups of employees from the same work area

who meet regularly to discuss and recommend solutions

to workplace problems

Work Teams Teams that do the daily work of an organization

Problem-Solving

Teams Temporary teams established to tackle specific

problems in the workplace

Management Teams Managers from different areas who coordinate work

teams

Product Development

Teams Combinations of work teams and problem-solving teams

that create new designs for products or services

Virtual Teams Teams that work together from remote locations using

digital technologies

10–11

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams in Organizations

• Changing to a Team-Based Situation

–Planning the Change

• Making the decision

• Preparing for implementation

–Implementation Phases

• Start-up

• Reality and Unrest

• Leader-centered teams

• Tightly formed teams

• Self-managing teams

10–12

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

• Making the decision

–Change leader’s competencies

»Have a strong belief that employees want to be

responsible for their own work

»Be able to demonstrate the team philosophy

»Articulate a coherent vision of the team environment

»Have the creativity/authority to overcome obstacles as

they surface

10–13

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

• Making the decision

–Change Process

»Leader establishes steering committee to explore the

organization’s readiness for the team environment and

lead it through the planning and preparation for the

change

»Establish a feasibility study

»Make a go or no-go decision

10–14

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

• Making the decision

• Steps involved in preparing for implementation:

–Clarify the mission

–Select the site for the first work teams

–Prepare the design team

–Plan the transfer of authority

–Draft the preliminary plan

10–15

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

–Implementation Phases

• Start-up

–Select and train team members

– Identify team boundaries

–Adjust preliminary plan to fit the particular team situations

10–16

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

–Implementation Phases

• Start-up

• Reality and unrest: Managers’ roles

–Provide encouragement

–Monitor team performance

–Act as intermediaries between teams

–Help teams acquire needed resources

–Foster the right type of communication

–Protect teams from those who want to see them fail

10–17

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

–Implementation Phases

• Start-up

• Reality and unrest

• Leader-centered teams

–Encourage strong internal team leaders

–Assist each team in development of its own sense of identity

10–18

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

–Implementation Phases

• Start-up

• Reality and Unrest

• Leader-centered teams

• Tightly formed teams

–Keep communication channels with other teams open

–Provide performance feedback

–Transfer authority/responsibility to all team members

10–19

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Implementing Teams… (cont’d)

• Changing to a Team-Based Situation (cont’d)

–Planning the Change

–Implementation Phases

• Start-up

• Reality and Unrest

• Leader-centered teams

• Tightly formed teams

• Self-managing teams: keeping teams on track

– Continue job-team-interpersonal skill training

– Improve support systems for facilitation of team development and productivity

– Improve internal customer/supplier relationships

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

FIGURE 10.1

Phases of Team

Implementation

10–21

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Team Implementation

Implementation Phases Team Performance

Phase 1: Start-up Performance is normal

Phase 2: Reality/Unrest Performance declines due to confusion

and frustration with training and lack of

top management direction

Phase 3: Leader-centered teams Performance increases due to

increasing familiarity with the team

process and restoration of internal

leadership

Phase 4: Tightly-formed teams Performance continues to increase

Phase 5: Self-managing teams Performance peaks as teams mature

and become more flexible

10–22

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Promoting Team Success

Performance-

based reasons

for teams

Proper

planning of

strategies

Proper

implementation

of strategies

Necessities for Team-Based

Organizational Success

10–23

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Importance of Top Management

in Promoting Team Success

• Makes go or no-go decision for organizational

change to team-based structure

–Based on sound business performance reasons

• Is instrumental in communicating the reasons for

change to the rest of the organization

• Supports the change effort during the difficult

periods

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

FIGURE 10.2 Performance and Implementation of Teams

10–25

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Changing Organizational Rewards

Skill-based

pay

Gain-sharing

systems

Team-bonus

plans

Reward Systems

for Teams

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

• After reading the chapter:

–How are families like teams? How are they unlike teams?

–Students frequently are required to participate as

members of teams in their classes.

–What are the advantages of teams in classes?

–What are the disadvantages of teams in classes?

Organizational Behavior in Action

Fishbone Diagram

10–27

permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.