PRJ

Organizational Overview:

Smart Tech Computer Co. is a large personal and office computer manufacturing company that distributes to well known tech focused retailers like Best Buy, Amazon, Walmart, and Target. We are based out of Corvallis Oregon and have over 500 active employees with three main roles. One division in our company is the actual assembly of our computers, another division is our sales and retail relations department to keep our retail stores satisfied with our business, and our shipping/distribution warehouse which handles all deliveries of our computers to our retailers. We average about 30 Million in sales revenue and have a target sales growth of 4%. Comment by VA: Comma needed to separate Corvallis and Oregon Comment by VA: List the currency Comment by VA: Yearly growth? Quarterly?

Every wholesale we approve must meet a minimum quantity of 200 units. Our price per desktop computer is anywhere between $500-$700 depending on the make and model. Our price per laptop ranges from $650-$800 also depending on make and model. Our four main retailers order on average 1500-2000 units every quarter.

Process Overview:

Smart Tech Company’s process involves computer assembly, sales and relations, and shipping/distribution of the computers to retailers. Our company has come up with its own means of transport which is used to ensure the computers reach the designated customers in a timely manner and unharmed condition. The firm will get supply of the raw materials from within the country and import so as to manufacture laptops and desktops computers. Comment by VA: In the detailed process description it says that the computers are handed to a shipping company for transportation, does this statement mean the company found someone else to transport or your company does the transportation itself? Comment by VA: “within the country and import “ - Confusing sentence, try to reword for better clarity and flow

Smart Tech Company’s distribution process is comprised of shipping personnel; transport manager, loader, firm’s driver and receiving departments transport manager. The company has been keeping clean information records concerning products dispatched to retailers, the number of items/units, their condition, sizes and expected arrival time which are kept in database and files too. The transport manager has the role of ensuring the computers are taken to the retailers in a safe manner in which they were taken from the firm in and them arrive in prompt manner. The loader is mandated to keep computers safe and the driver takes them to designated point and offload them as needed. Coordination of the transport crew ensures that computers will reach retailers in timely manner and safe condition. An example of how Smart Tech Company’s succeeds in manufacturing and distribution of computers is when the transport manager calls a good number of retailers to check on them whether they got the goods they ordered and in the best condition and expected time of arrival.

Retailers have been so much dependent on the firm for the manufacturer, supply and later get computers of their choice both desktops and laptops as per their order. Due to this link between the firm; Smart Tech Company and its retailer, there are potential risks where the computers delivered can be damaged or not as per the order. When goods mismatch the retailers order, the huge risk would be to return the computers to the firm, termination of the contract among the parties or suing the firm due to delivery of unworthy computers. Since we deal with these retailers often and want to provide the best service, we need to ensure there is consistency in our business. Comment by VA: Good risk identified, any other risk that is posed? Need success factors as well.

Process Description:

The distribution process is initiated immediately after the packaging department receives the order details. However, computers are often sent unassembled to minimize damages, hence there is need for bubble wrapping to ensure that each component is packed and that the package is safe. From packaging, the order is passed to the shipment department for approval or rejection. If it is approved, the packaging department verifies it in the database. However, if it is not, its send back to the packaging department for repackaging. It then proceeds to the shipment department for approval and once it is approved, it is verified in the database and then sent to the warehouse and put into pallets. The pallets are warehoused in ready for shipment. Comment by VA: It’s Comment by VA: sent

In the warehouse, the inventories are updated to take care of new orders and expected future orders. These updates are done by the loader who puts the information to the dataset. On successful updates, the shipping department assigns the vendors order to a delivery driver that will be inspected before shipment begins. For existing vendors, shipment invoice is created automatically and invoice data posted automatically to the database, whereas for a new vendor the review sub process is triggered to authenticate the vendor in ready for shipment.

Once this has been done, the Zero freight company is notified of the computers to be transported to their destinations. However, the shipment department has to cross check the shipment order details including the recipient address, contact number, and quantity before they can be handed over to Zero transporters.

Transactions and Objects: Comment by VA: Missing definitions for each table and what makes each table an object/transaction table

Object tables:

The inventory data stores an object computer. The data contained here will show the particular of the materials that is which part of the computer, color, the size, their number and the cost of each part which will be used for assembling the computer after shipping.

The vendor computer stores information concerning the particulars of vendors like the contact info like address, name, origin, email, gender, and phone number. Comment by VA: What is Vendor computer? Do you mean Vendor table? Comment by VA: Proof read for professionalism

Transaction tables:

The order computer table will store all exceptional event in the firm. For each order made on computers, specifics like Order Number, Date of transaction, Product description, Quantity and Price are noted. Comment by VA: Does not make much sense to me.

The invoice table will record all computer details like Invoice number, day, and sum of each invoice. Comment by VA: Invoice number is not a computer detail

Comment by VA: All the actor names should start with a capital letter, for example “Retailer” Missing caption for the flowchart Many inconsistencies between the process description and the flowchart Detailed process doesn’t describe the retailer entering the website or sales entering in any information No mention of packaging department in diagram When the warehouse declines the inventory availability do they put in an order for more or does the whole process end and the customer doesn’t get the product? Information only flows to and from the data store, actions don’t come from them. Receive Invoice event must be connected to its previous step in the process. Accounting isn’t mentioned in the detailed process Customer Information should just be Customer Inventory Records should just be Inventory