Business Globe Airline- draft letter due in 4 hours

Rita Simmons

Globe Airlines

134 Bloor Street West

Toronto, Ontario M3K 1T4

Ms. Lyn Smith

1212 York Street

London, Ontario N6B 2R7

Dear Ms. Smith

On behalf of Globe Airline, we are glad that you have made it home in time for your appointment. While there may have been some unforeseen situations, we hope the rest of your trip was pleasant and enjoyable. It is very unfortunate that such unexpected incidents occurred and we are here to offer a sincere apology.

At Globe Airline, we use the contemporary “hub” system for connecting flights; and it requires heavy coordination between airlines. Delays due to weather changes are common in the airline industry and we do our best to keep up with the changes. On March 1st, there were severe disruptions due to weather delays and operational issues with the various airports nation wide, therefore we had to make new arrangements for your trip on an extremely short notice. It is unfortunate that such incident occurred and negatively impacted your trip; we will make sure it would not happen again.

For that matter, I would like to offer you an exclusive electronic “Travel with us” voucher for your future travel needs. This voucher can be used with any Globe flights within a year from the issue date and can be used with any of our aircrafts. Travellers in spring seasons may often experience drastic weather changes while the summer weathers could be much more subtle. Picking a travel date outside of peak times can also save you a lot of money. In regards to the contact request, we cannot disclose the private information of our employees; but we will forward your message and regards to the Blue Sky pilot of your flight.

At Globe Airline, we strive to have the best customer service in the business and we value all of our customers. Thank you for flying with Globe Airlines, and we hope to see you again.

Sincerely

Rita Simmons