orgasnizational behavior and theory

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MGT 200: Organizational Behavior and Theory

Giving Feedback

Professor Elaine Wong

Overview

• Why feedback can go awry the role of the giver

• Present the feedback sandwich model for feedback giving

• Discuss 4 things great feedback givers do

• Present SBI model for feedback giving

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Giving feedback that works

1. Focus on business outcomes

2. Give feedback often

3. Give specific and concrete data/references

4. Get the full picture

5. Ask questions

6. Follow through

7. Gather feedback on how you gave feedback

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Giving brain-friendly feedback

Direct

Indirect

4 things great feedback givers do

1. Micro-Yes 2. Cut blur words 3. Impact 4. End on a question

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Situation-Behavior-Impact Model

• (Clarify your intent)

• Capture the situation (When/where) • “Today the first thing this morning, when you and I were having

coffee…”

• Describe the behavior (What/how) • You spoke at the same time another person was speaking. (rude)

• Deliver the impact (How) • Your reaction to a behavior (“I felt”, “I was”)

• The client complained and we lost their account.

Words with impact

Angry Frustrated Intimidated Skeptical

Annoyed Glad Left out Tense

Bored Gratified Nervous Threatened

Calm Happy Overwhelmed Uneasy

Captivated Helpful Pleased Vulnerable

Diminished Honored Pressured Welcome

Ecstatic Hurt Relaxed Worried

Excited Ignored Relieved

Flustered Inspired Satisfied

Weitzel, 2000

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SBI Example

• BAD: “You’re completely incompetent!”

• BETTER: “Yesterday afternoon in our budget meeting I tried to make a few comments about next year’s budget. When I did, you interrupted me and spoke over me. As a result, I did not get a chance to get my point of view across. It led me to believe you don’t respect my opinion. I stopped contributing.”

My apologies Hensen, if I  was too harsh with you.

Your SBI feedback

• Should be conducted on your OB Problem Analysis Team Members

• Provide 3 positive, 3 critical pieces of feedback using the SBI model

• Feedback should be submitted on Surveymonkey by Sunday, 5/9 at 12 pm (noon)

• Compiled feedback will be provided anonymously in Lab

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Take-aways

• Considered pros and cons of the feedback sandwich

• Identified four things to incorporate into the giving of feedback

• Presented the SBI model