MANAGEMENT EMPLOYMENT LAW

Position RS-000101 (Page 1 of 7) 2020 March 2 – EK

Flowering Fern Enterprises

Integrated Job Description and Job Specification

1) Job Title: a. (Retail Store) “General Manager”

2) Position Number:

a. RS-000101

3) FLSA Wage Category: a. ???

4) Wage or salary:

a. $1,500.00 weekly plus non-discretionary bonuses and profit-sharing based upon retail store performance.

5) Position Last Analyzed: a. Date:

• 2020 March 2 b. Analyst:

• Ellen Kassman

6) Reports to: a. President and CEO.

7) Direct Reports:

a. All retail store employees at Flowering Fern Enterprises report directly to the Retail Store General Manager. Typically, 30-50 employees.

8) Job Description

a. Summary • Plan, direct, or coordinate the operations of a Flowering Fern retail

store. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of material and human resources.

b. Principal Work Activities • Making Decisions and Solving Problems — Analyzing information and

evaluating results to choose the best solution and solve problems. • Communicating with Supervisors, Peers, or Subordinates — Providing

information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Position RS-000101 (Page 2 of 7) 2020 March 2 – EK

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

• Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

• Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.

• Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

• Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e- mail.

• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Position RS-000101 (Page 3 of 7) 2020 March 2 – EK

• Working Directly with the Public — Dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.

• Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

• Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

• Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

• Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

• Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

c. Principal Tasks • Review financial statements, sales or activity reports, or other

performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Direct administrative activities directly related to making products or providing services.

• Prepare staff work schedules and assign specific duties. • Monitor suppliers to ensure that they efficiently and effectively provide

needed goods or services within budgetary limits.

Position RS-000101 (Page 4 of 7) 2020 March 2 – EK

• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

• Perform personnel functions such as selection, training, or evaluation. • Plan or direct activities such as sales promotions that require

coordination with other department managers. • Perform sales floor work, such as greeting or assisting customers,

stocking shelves, or taking inventory. • Develop or implement product-marketing strategies, including

advertising campaigns or sales promotions.

9) Job Specifications

a. Technology Skills • Business intelligence and data analysis software • Calendar and scheduling software • Data base management system software • Data base reporting software • Data base user interface and query software • Document management software • Electronic mail software • Facilities management software • Financial analysis software • Human resources software • Internet browser software • Inventory management software • Office suite software • Operating system software • Point of sale POS software • Presentation software • Time accounting software

b. Tools Used

• Desktop computers • Magnetic stripe readers and encoders • Mobile phones • Personal computers • Photocopiers • Point of sale POS terminal • Security cameras

Position RS-000101 (Page 5 of 7) 2020 March 2 – EK

c. Knowledge • Administration and Management — Knowledge of business and

management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies for the protection of people, data, property, and institutions.

d. Skills • Coordination — Adjusting actions in relation to others' actions. • Monitoring — Monitoring/Assessing performance of yourself, other

individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

• Speaking — Talking to others to convey information effectively. • Critical Thinking — Using logic and reasoning to identify the strengths

and weaknesses of alternative solutions, conclusions or approaches to problems.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

• Time Management — Managing one's own time and the time of others. • Negotiation — Bringing others together and trying to reconcile

differences.

Position RS-000101 (Page 6 of 7) 2020 March 2 – EK

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

• Persuasion — Persuading others to change their minds or behavior. • Management of Material Resources — Obtaining and seeing to the

appropriate use of equipment, facilities, and materials needed to do certain work.

• Service Orientation — Actively looking for ways to help people. • Writing — Communicating effectively in writing as appropriate for the

needs of the audience. • Instructing — Teaching others how to do something. • Management of Financial Resources — Determining how money will be

spent to get the work done, and accounting for these expenditures. • Abilities • Oral Comprehension — The ability to listen to and understand

information and ideas presented through spoken words and sentences. • Oral Expression — The ability to communicate information and ideas in

speaking so others will understand. • Problem Sensitivity — The ability to tell when something is wrong or is

likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Speech Clarity — The ability to speak clearly so others can understand you.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Speech Recognition — The ability to identify and understand the speech of another person.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Position RS-000101 (Page 7 of 7) 2020 March 2 – EK

• Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

e. Required Education: • Baccalaureate degree in business from a regionally accredited college or

university.

f. Required Experience: • Retail management experience 3-5 years.