Internship

Student’s Name: Amani khalid almunaiser 

Student’s ID Number:    180292320

Training Organization: Saudi Aramco “alfalak” 

Trainee Department: E-commerce 

Trainee Supervisor Name: Haider aleid  

Faculty Member: Ahad aldossary

Course:

CRN:  12870

Academic Year/Semester:

Task(s)

What are the activities and tasks given to you during this month?

Week 1: They gave me access as if I were their employee because they trusted me to do the work as required I learned how to deal with customers in terms of requests, technical problems on the site and payment problems, and I dealt with these problems as required I also learned more about Excel

Week 2: I was officially responsible for everything that happens on the company website as well as the company phone. I was also dealing with our delivery companies so that the return and import are done through me.

Week 3 : on this week, they gave me a sheet that I should called every costumer cancellation they ordered to found the problem and solved also, I was responsible for products 

price comparison between Al-Falak and its competitors with 3 stores.

New skill(s)

What skills did you learn through the month?

I learn how to use Al-Falak website by using new experience that helped costumers that have problem in payment method, and to how I can find and help the costumer who order then he can’t complete the order. this functions that helped me to expand my knowledge.

2- Compare between Market prices to have a Original products with great prices .

3- l learn also how to negotiation and communication skills with customers and how to be patient with customers and how to solve issues. 

4- I learn also how to do schedule for posts on Twitter and Instgram.

5 - I learn how to add a new price in every products.

Meeting(s)

How many meetings did you attend?

Once. Every Tuesday

Difficulty/ Challenge(s)

What are the difficulties you had this month?

When they told me you would cover the employee's place.  

They gave me a critical mission that I must complete in

Deadline (three to five days).

How did you overcome these difficulties?

I focus on how to be trustworthy and do my new job without mistakes.

I focus also on the task, I have put a goal or target to achieve it before

the deadlines. And I succeeded to submit the task ahead of

schedule.

Learning

What did you learn from completing the tasks

I learned how to manage my time in a way that makes me feel the other manage activities well.

What did you want to learn more?

Regarding new knowledge, I learn every new idea, and combine with my little knowledge to finish it off completely a new idea improves my learning skills.