Stage 4

Business Analysis & Recommendation Report

Maryland Technology Consultant

IFSM 300

January 26, 2021

INTRODUCTION

The MTC Company is an established organization that is set to make transactions easier by making it possible for one to view their accounts and pay their bills anytime and anywhere, all this is done using a smartphone in one's hands, the environment of the company its environment is purely online dealing with its customers in the online platform. Just like any other company, this also does have problems and issues to do with hiring, finding the best employees that will suit the online services that the company provides is mostly not an easy thing, also finding reliable employees and those who are honest is also a hard task for the company. In the company, therefore, improving its hiring system will have a direct impact on customer satisfaction and service delivery which is of high standards, workers who are more qualified tend to bring more positive results to the table that the ones who do not qualify. This paper is therefore set tom look at these problems and using different stages tries to solve the same.

Strategic use of technology

The business strategy of the company is to involve itself in trying to give out services which are of world-class, just like any other company, the goal is to outshine the competitors and to achieve that, clients would be given with services of high quality for loyalty and customer retention, to make this happen, the company understands that the main weapon to this is having employees who are highly qualified for the job, the experience that the workers will bring in to the company will help the company grow and go in the direction that it is supposed to. To meet the customers’ expectations, the company must have a strong team of workers with different skills (Morone, 2019). The current manual hiring system has proven to be faulty to the company, this needs more workers which means more expenditure on the same, the current manual hiring has proven that it cannot provide basic information on the kind of workers that the company needs, therefore by making improvements on the hiring system would make sure that the working team of the company would be the right one and make the company be competitive and in the long run expanding its operations

Competitive advantage

Larger companies have proven to be a threat to the company, other small companies are also being very stiff competitors to the same, and some of these companies have their loyal customers which makes them dangerous. However, even with all this stiff competition, the company is lucky to have a very strong team which is equipped with the needed skills which are needed for customer satisfaction and services, however considering a new hiring system will bring more advantage to the company and making its workforce even stronger. (Christensen, 2017)

Strategic objectives

The business development of MTC will be increased and this will be made possible by the same winning new contracts in the IT consulting sector. The company will also hire 75 fresh workers who will be joining the already working staffs so as the company will increase the contract number that the company can work with simultaneously, the new hiring system will make sure that the objectives to hire 75 new working staffs will be possible so as the two contracts which are expected can be handled, the same will also make the company be equipped with manpower that it needs so as the same can handle and win more contracts. (Quezada et al,.2019)

Decision making

On the strategic level, the chief financial officer is the one who decides to multiply the funding channeled to the hiring system so as the company can have highly qualified workers, this decision can be taken by the CFO because having a hiring system which is good since it will provide best workers.

Operational managers’ help in improving services by bringing about shifts so that the job completion will be on time, this decision can be made by the same since the hiring system will provide for more workers which will make shifts possible.

The human resource director may decide that for easy delivery of service it will divide the different departments since the hiring system can give forth workers who are best suited to lead the said departments.

Strategic Goal (from case study)	Objective (clear, measurable and time-bound)	Explanation (2-3 sentences)
Increase MTC Business Development by winning new contracts in the areas of IT Consulting	Win 2 new contracts per year	The new information system will ensure the best candidates are hired. This will allow existing customers to refer the company to our companies. It also allows Human Resources (HR) Department to find applicants so that line managers can review and select their top candidates and hire appropriate consultants to meet their needs for current new contracts
Build a cadre of consultants internationally to provide remote research and analysis support to MTC’s onsite teams in the U. S.	Increase recruiting efforts and employ 75 research analysts in the next 12 months.	The new hiring system would allow applicants from around the world to apply online, increasing the number of international applicants. It would enable the recruiters to carefully monitor the applications for these positions, identify the necessary research and analysis skills needed. Also, screen resumes for these key skills. Recruiters could quickly view the number of applicants and identify when additional recruiting efforts are needed to meet the objective.
Continue to increase MTC’s ability to quickly provide high quality consultants to awarded contracts to best serve the clients’ needs	Increase the recruiting staff.	Scheduling interviewing electronically will save time. It will increase workflow as well.
Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading edge technologies and innovative solutions for its clients	hire employees who possess the necessary knowledge and skills to fulfill current and future contracts over the calendar year	New system will make it easier to incorporate a few consultants in other countries to provide remote research and analysis support. This will allow the company to be responsive to the demands of future growth and increased hiring requirements.

D. Decision Making

The data gathered from the information system from the hiring process can help the decision-making process a lot easier.

Role	Level as defined in Course Content Reading	Example of Possible Decision Supported by Hiring System	Example of Information the Hiring System Could Provide to Support Your Example Decision
Senior/Executive Managers (Decisions made by the CEO and the CFO at MTC supported by the hiring system.)	Strategic	How many new hires will be sufficient	The amount of people that can fulfill new clients or the increase in work
Middle Managers (Decisions made by the Director of HR and the Manager of Recruiting supported by the hiring system.)	Managerial	Which potential candidates to officially hire	Education and job specific qualifications to hire employees.
Operational Managers (Decisions made by the line managers in the organization who are hiring for their projects supported by the hiring system.)	Operational	Assign new employees’ daily task	The based off qualifications assign the new employee to a client

References

Christensen, C. M. (2017). Competitive advantage. MIT Sloan management review, 42(2), 105-109. Retrieved from: http://teaching.up.edu/BUS580/bps/Christensen,%202001,%20Past%20and%20future%20of%20comp%20advantage.pdf

Morone, J. (2019). Strategic use of technology. California Management Review, 31(4), 91-110. Retrieved from: https://journals.sagepub.com/doi/abs/10.2307/41166584

Quezada, L. E., Cordova, F. M., Palominos, P., Godoy, K., & Ross, J. (2009). Method for identifying strategic objectives in strategy maps. International Journal of Production Economics, 122(1),492-500.Retrieved from: https://www.sciencedirect.com/science/article/pii/S0925527309002138