Case Study 2

Running head: FLUOR COMPANY 1

FLUOR COMPANY

LaQuanda Williams

South Carolina State University

29 October 2021

FLUOR COMPANY 2

FLUOR

Fluor is company that does provide technical and professional solutions in the process of

delivering well executed, safe, procurement, capital efficient engineering and construction

project all around the globe. To therefore deliver these kinds of projects and services, the role of

the project manager is very central and without the services provided by him sometimes these

services become hard to achieve or even impossible considering the fact that the organization

delivers their services all over the globe. (Cooper & Lee 2019)

The project manager therefore in the company is considering coming up with ways in

which the services that the company is delivering can be more effective and efficient for the

better of the clients. With the organization serving a huge number of clients all over the world the

need to improve the services provided to ensure that they are not only of high class but that they

are also delivered in real time and with efficiency is something that the project manager in Flour

company is seeking to address.

Currently the main problem that the project manager is facing is the fact that the

organization has a significant number of clients that they are serving all over the world and

therefore coming up with ways in which the company can help in reaching all these clients at the

right time and efficiently in some cases is a big issue and this ends up making the clients to

sometimes not being satisfied with the time frame in which the projects are done and also the

time in which the customers are responded to.

The project manager specifically has noticed that most of the clients would prefer having

a face to face meetings with the project managers and the company rather than waiting for

FLUOR COMPANY 3

responds that are sometimes done electronically and the intervals in which the responses are

given are sometimes longs and not all clients are patient enough to wait for long hour responses.

In as much as many clients of the company are considered to being loyal customers to the

company (Cooper & Lee 2019). There have been cases whereby the company has witnessed

cases in which the loyal customers are demanding that they get to be more interactive with the

project manager as the other small departments that are assigned to the clients sometimes do not

provide the customer services that are expected by the clients.

In order therefore to close up these loopholes that are seen in the company, the project

manager has proposed some strategies that would help in solving these issues that they are facing

currently. The first thing that the project manager is considering is assigning more face to face

session with the clients who are considered to be loyal to the company. The project manager is

not only seeking to create time in the office for the clients but also seeking to make impromptu

visits to the sites in which the company is carrying out its activities in different locations. This

will specifically help in tackling the issue where the clients are feeling that the project manager

has only assigned different departments their projects but do not care about the clients.

Another thing that the project manager has proposed to do especially when it comes to

tackling the issue on clients complain that some of their issues are not attended to at the right

time is, the project manager has proposed an idea to the management more customer cares

should be deployed to attend to the needs of the clients in the different parts of the world to

ensure that the clients are attended to at the right time and efficiently. The main goal of the

project manager is to therefore ensure that he does take care of all clients and at the same time

provide services that do not overwhelm the company.

FLUOR COMPANY 4

References

Cooper, K., & Lee, G. (2019, April). Managing the dynamics of projects and changes at Fluor.

In Proceedings of the International System Dynamics Conference (pp. 1-27).

R e t r i e v e d f r o m : h t t p : / / w w w . k i m w a r r e n . c o m / f i l e s /

Managing_Projects_at_Fluor.pdf