Final Paper

 Why Appreciation is a Good Investment  The Five Languages of Appreciation in the

Workplace, By Dr. Gary Chapman & Dr. Paul White

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Appreciation in the Workplace

 Appreciation: communicating a sense

of value for the work they have done

and the character qualities they

demonstrate

 Encouragement: coming alongside a

team member and encouraging them

to persevere

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Appreciation in the Workplace, cont.

 Appreciation is a fundamental human need.

 Employees respond to appreciation expressed

through recognition of their good work because

it confirms their work is valued.

 When employees and their work are valued,

their satisfaction and productivity rises, and they

are motivated to maintain or improve their

good work.

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Appreciation in the Workplace, cont.

 Principles of different languages of appreciation:

 There are different ways to communicate appreciation

and encouragement to others.

 An individual will value a certain language more than

another.

 The most effective communication of appreciation and

encouragement occurs when the message is sent in the

language of appreciation most valued by the receiver.

 Message of appreciation and encouragement in

languages not valued by the recipient will tend to miss

the mark.

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Appreciation in the Workplace, cont.

 Least Valued Language: Challenges and Limitations

 We all tend to speak our own language of appreciation.

The language of appreciation that is least valued by me

will seldom be spoken.

 Mismatch of two coworkers’ languages of appreciation

leads to miscommunication and relational tension.

 A person’s lowest language of appreciation really is not

important to them.

 Take the initiative to talk to someone whose primary

language is your least important language. Have them

explain it’s importance to them.

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Appreciation in the Workplace, cont.

 Informal ways of discovering someone’s

language:

 Observe their behavior. They are doing for others

what they wish others would do for them.

 Observe what they request of others. Our requests

tend to indicate our primary appreciation language.

 Listen to their complaints. The things about which an

individual complains may well reveal their primary

appreciation language. The opposite of what hurts

you the most is probably your appreciation language.

Appreciation in the Workplace, cont.